n.exchange Reviews 343

TrustScore 3.5 out of 5

3.6

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Rated 1 out of 5 stars

I made a swap of BTC to ETH from a exodus wallet on the 25/02/2026 to find out that it went through this third party exchange called N.Exchange. After providing a KYC process and provin... See more

Rated 4 out of 5 stars

My first experience 1month ago was not that great because order held for days due to KYC review, though it was eventually processed after I submitted my documents. I tried another BNB swap again rece... See more

Rated 5 out of 5 stars

I recently made a swap, but my order was frozen due to detected exposure. Initially, I was really frustrated. However, a customer support agent explained the situation and guided me through the KYC... See more

Rated 5 out of 5 stars

Excellent service today from the team fast response from them, great rapport. I left feeling more than satisfied with the answers. It is important that a company responds well to questions asked and... See more

Company details

  1. Currency Exchange Service

Written by the company

n.exchange is a fast, reliable and fully transparent cryptocurrency exchange built by crypto enthusiasts, for crypto enthusiasts.


Contact info

You should know

3.6

Average

TrustScore 3.5 out of 5

343 reviews

5-star
4-star
3-star
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1-star

Replied to 17% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Always good rates

N.exchange is easily one of the most straightforward swap platforms out there, I like to use it inside of Coinomi. Always smooth.

November 1, 2025
Unprompted review
Rated 5 out of 5 stars

Easy, quick and reliable

Honestly, N.exchange makes swapping straight from Coinomi very easy, quick, and always reliable. Used it many times and never had a problem. Easy 5 stars from me! 💪

November 7, 2025
Unprompted review
Rated 5 out of 5 stars

Swapping XRP/USDT - Fast and Cheap

I recently wanted to swap some XRP/USDT using my non-custodial wallet, Coinomi, and found the exchange inside of the app allowed me to do this. Powered by n.exchange the rate provided was competitive and the time for completion was very fast (less than 5mins). I would definitely give it another go and highly recommend the service. Thank you

November 6, 2025
Unprompted review

Trustpilot is assessing this review in accordance with our flagging process.

Rated 1 out of 5 stars

They are completely fraud

They are completely irresponsible
They are totally irresponsible . I am asking their phone number, office addresses, and they are not giving any reply. They are sending only link. They are keeping the money in name of KYC.
Their customer support guys are becoming legal advisors. They asked me to email their legal teams. They are not replying on that. Guys think twice for using their services.

Also they have written in email that they will refund the amount after deduction of 5% after their investigation which will be done without my cooperation. It has been more than year, there is also no investigation reports by them. I am a US citizen and how comes you allowed me for this transaction? They are themselves breaking their on own laws.
They are striking my comments here again and again as i am bringing the truth.

September 4, 2025
Unprompted review
Rated 5 out of 5 stars

Thumbs up!

Genuinely impressed. The platform is user-friendly, fast, transactions go through without issues.
Liquidity is great, fee structure fair.
Thumbs up from me!

August 26, 2025
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Reply from n.exchange

Thank you for the positive feedback. We are glad you enjoy the platform’s speed, reliability, and liquidity. It is great to know our fee structure works well for you as well. We truly appreciate your support and give a thumbs up right back to you.

- n.exchange Support team

Rated 5 out of 5 stars

Very fast and not bad exchange rate

Very fast and not bad exchange rate, good experience

I made several exchange in July, all get my token in very short time.

July 30, 2025
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Reply from n.exchange

Thank you for the review!
Glad to have you here.
We take pride in providing quick and consistent service to all our users.
Will be happy to see you back

Rated 5 out of 5 stars

I had some problems with exchange but solved fast.

I had some problems with exchange, but after I contac them, they solved it really quickly. I recommend them.

July 26, 2025
Unprompted review
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Reply from n.exchange

Dear User!
Thank you for taking the time and providing this feedback.
We are happy to know that everything was resolved quickly, and you were satisfied with the swap experience.
Happy to provide the service further for you!
Kindest regards

Rated 1 out of 5 stars

Scam

Scam. They stole my money. Passed verification in December. I constantly get new requests and "under review" messages.

9 months since they groundlessly withheld my 1.11 btc

November 20, 2024
Rated 1 out of 5 stars

Order

Order : OCDLX8

N.exchange is a fraudulent platform. Who keep other people's funds via wallet, they are intermediary platforms for swap. Who block your funds and will ask you to validate KYC and then ask for personal documents. In all inequality. That fraud system.

My story goes back to July 2023. Following a swap and recovering from health problems.
N.exchange to keep my money (BTC swap ETH). Reporting it as « failled»
I couldn't look after it in that time.

EXODUS has been managing my wallet for almost 8 years. And told me that they would try to sort out the situation because my money is perfectly retractable and legally and professionally protected.
Thanks to EXODUS TO GIVE ME CERTIFICATE about N.exchange.

To date I have agreed with the presence of a lawyer to collaborate on KYC and personal information. (This will remain secured by my lawyer because this company has nothing to do with me I am not a customer N.exchange im customer to Exodus)

Thanks to a competent legal team, they were able to trace the company's network and management organisation.
They only have a few hours left to refund my BTC to my original Wallet.
Or an immediate complaint and follow-up will be launched.

Protect your funds with a lawyer

July 21, 2025
Unprompted review
Rated 5 out of 5 stars

The exchange rate for cryptocurrencies…

The exchange rate for cryptocurrencies is great and not too different from other exchanges, hopefully it will stay that way.

July 2, 2025
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Reply from n.exchange

Thank you for your positive feedback!
Maintaining fair and transparent rates is a top priority for us, and we are committed to keeping them favorable for our users. We appreciate your trust and hope to continue providing you with a reliable and efficient trading experience.

If you ever have any questions or need assistance, our support team is always here to help.
Thank you for choosing us for your crypto exchanges!
Kindest regards
n.exchange support

Rated 1 out of 5 stars

Pending swap for 8 month so far ....

Pending swap for 7 month so far ....
I can't express how frustrating it is to have the funds you worked hard for in the hands of people who don't care about you, don't feel responsible at all, and even behave like you are to blame. It's been nearly seven months, and yet they are saying, "Your case is being treated as a priority," yet the funds I swapped at the Exodus app are pending.

I really didn't know the Exodus swaps were being mediated by N.exchange. If I knew I would not do it. It was like a trap I fell into and can't get out of.

They don't even give me back the original funds. At first, they show some progress, so you won't complain, then they just keep saying "be patient" forever. I'm done waiting, really, I just filed complaints today at "Action Fraud Police UK" and "FCA"

You can do the same. I had a similar experience with another company before, and filing complaints helped with the case.

November 12, 2024
Unprompted review
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Reply from n.exchange

Hello Saeid,

The delay occurred because you acknowledged that you first submitted a false ID for your KYC, which is another reason it took longer than normal. Additionally, our team has asked you to provide your SOF. Once available, kindly send the requested document in a PDF format bearing your actual name so we can move forward with your case.

We kindly ask for your patience and cooperation to conclude the verification process as quickly as possible. Thank you.

Kind regards,
n.exchange Support Team
-Sephora

Rated 1 out of 5 stars

❗ Funds frozen without resolution

❗ Funds frozen without resolution — full KYC and cooperation ignored

Order ID: O99DYE
Date: Saturday

I submitted a swap via n.exchange, and the funds have been held since then under “compliance review”.

Over the course of a week I have:
• Completed KYC and whitelisted selfie
• Provided self-employment documents and tax receipts
• Submitted invoices and detailed explanation of the transactions
• Exported and submitted PDF transaction history

Every response from support has been a copy-paste reply: “Thank you for your patience. We will notify you.” No timelines. No decisions. No resolution.

This feels like intentional stalling or lack of internal process. I’m raising this publicly so others are aware of the risks before trusting n.exchange with their funds.

I will update this review depending on whether they finally act or not.
Alexey, self-employed marketing specialist

June 14, 2025
Unprompted review
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Reply from n.exchange

We apologize for the inconvenience on your order as we require to do the process as per KYC/AML regulations and we do not wish to slow you down by any means.
Your order is still going through checks and reviews by our team and there are a lot of moving parts in this process. Rest assured that you will be notified as soon as there's an update about your order.
Thank you for your patience and cooperation.

Kind regards,
n.exchange Support Team
-Sephora

Rated 1 out of 5 stars

Exchange scam!!

Hello. Two months ago I exchanged BTC/USDT, BTC clean according to AML. I received a letter to pass KYC/AML, I provided everything, now they are demanding documents that do not exist in nature. Do not deal with this exchanger.

June 17, 2025
Unprompted review
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Reply from n.exchange

Dear Andrei,

Our team has reviewed your KYC case, and we are unable to approve your transaction at this time due to insufficient evidence for your SOF.
Please note that you have not provided a bank statement showing the accumulation of savings over time used for the purchase from the offline exchanger. Additionally, you have not shared any available receipts, invoices, or confirmation documents related to the transaction, nor the name and contact details of the exchanger or business involved.
We kindly ask for your cooperation for a much faster resolution of your case.

If you have any questions or concerns regarding this request, please don't hesitate to reach out to us. We are always here to help.
Thank you for your cooperation and understanding.

Kind regards,
n.exchange Support Team
-Sephora

Rated 4 out of 5 stars

Rescued my funds!

I used n.exchange to exchange USDT to USDT and accidentally sent the wrong assets: USDC instead of USDT.
After providing the full KYC and SOF I received my funds back pretty quickly. Thanks to the team for being quick.

June 5, 2025
Unprompted review
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Reply from n.exchange

Thank you for taking the time to leave us a four-star rating! We’re thrilled that you had a positive experience with us. If you ever have any questions or need further assistance, feel free to reach out. We look forward to serving you again in the future!

Sincerely,
n.exchange
Sephora

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