I made a swap of BTC to ETH from a exodus wallet on the 25/02/2026 to find out that it went through this third party exchange called N.Exchange. After providing a KYC process and provin... See more
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See what reviewers are saying
My first experience 1month ago was not that great because order held for days due to KYC review, though it was eventually processed after I submitted my documents. I tried another BNB swap again rece... See more
I recently made a swap, but my order was frozen due to detected exposure. Initially, I was really frustrated. However, a customer support agent explained the situation and guided me through the KYC... See more
Excellent service today from the team fast response from them, great rapport. I left feeling more than satisfied with the answers. It is important that a company responds well to questions asked and... See more
Company details
Written by the company
n.exchange is a fast, reliable and fully transparent cryptocurrency exchange built by crypto enthusiasts, for crypto enthusiasts.
Contact info
Plaza Florencia, Local 10, 10203, San José, Costa Rica
- support@n.exchange
- n.exchange
You should know
Replied to 17% of negative reviews
Typically replies within 48 hours
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Cool exchange
One of the best exchanges i have seen
One of the best exchanges i have seen. Good features and simple navigation.
Good exchange
Good exchange, smooth, no lagging, easy use, and good support.
Always good rates
N.exchange is easily one of the most straightforward swap platforms out there, I like to use it inside of Coinomi. Always smooth.
N.exchange has been incredibly reliable…
N.exchange has been incredibly reliable and easy to use. The transaction was fast, transparent, and completely hassle-free. I’m very satisfied with the service and will definitely use it again.
Easy, quick and reliable
Honestly, N.exchange makes swapping straight from Coinomi very easy, quick, and always reliable. Used it many times and never had a problem. Easy 5 stars from me! 💪
Swapping XRP/USDT - Fast and Cheap
I recently wanted to swap some XRP/USDT using my non-custodial wallet, Coinomi, and found the exchange inside of the app allowed me to do this. Powered by n.exchange the rate provided was competitive and the time for completion was very fast (less than 5mins). I would definitely give it another go and highly recommend the service. Thank you
Excellent Service and even better…
Excellent Service and even better support

Reply from n.exchange
They are completely fraud
They are completely irresponsible
They are totally irresponsible . I am asking their phone number, office addresses, and they are not giving any reply. They are sending only link. They are keeping the money in name of KYC.
Their customer support guys are becoming legal advisors. They asked me to email their legal teams. They are not replying on that. Guys think twice for using their services.
Also they have written in email that they will refund the amount after deduction of 5% after their investigation which will be done without my cooperation. It has been more than year, there is also no investigation reports by them. I am a US citizen and how comes you allowed me for this transaction? They are themselves breaking their on own laws.
They are striking my comments here again and again as i am bringing the truth.
Thumbs up!
Genuinely impressed. The platform is user-friendly, fast, transactions go through without issues.
Liquidity is great, fee structure fair.
Thumbs up from me!

Reply from n.exchange
Very fast and not bad exchange rate
Very fast and not bad exchange rate, good experience
I made several exchange in July, all get my token in very short time.

Reply from n.exchange
I had some problems with exchange but solved fast.
I had some problems with exchange, but after I contac them, they solved it really quickly. I recommend them.

Reply from n.exchange
Scam
Scam. They stole my money. Passed verification in December. I constantly get new requests and "under review" messages.
9 months since they groundlessly withheld my 1.11 btc
Order
Order : OCDLX8
N.exchange is a fraudulent platform. Who keep other people's funds via wallet, they are intermediary platforms for swap. Who block your funds and will ask you to validate KYC and then ask for personal documents. In all inequality. That fraud system.
My story goes back to July 2023. Following a swap and recovering from health problems.
N.exchange to keep my money (BTC swap ETH). Reporting it as « failled»
I couldn't look after it in that time.
EXODUS has been managing my wallet for almost 8 years. And told me that they would try to sort out the situation because my money is perfectly retractable and legally and professionally protected.
Thanks to EXODUS TO GIVE ME CERTIFICATE about N.exchange.
To date I have agreed with the presence of a lawyer to collaborate on KYC and personal information. (This will remain secured by my lawyer because this company has nothing to do with me I am not a customer N.exchange im customer to Exodus)
Thanks to a competent legal team, they were able to trace the company's network and management organisation.
They only have a few hours left to refund my BTC to my original Wallet.
Or an immediate complaint and follow-up will be launched.
Protect your funds with a lawyer
The exchange rate for cryptocurrencies…
The exchange rate for cryptocurrencies is great and not too different from other exchanges, hopefully it will stay that way.

Reply from n.exchange
Pending swap for 8 month so far ....
Pending swap for 7 month so far ....
I can't express how frustrating it is to have the funds you worked hard for in the hands of people who don't care about you, don't feel responsible at all, and even behave like you are to blame. It's been nearly seven months, and yet they are saying, "Your case is being treated as a priority," yet the funds I swapped at the Exodus app are pending.
I really didn't know the Exodus swaps were being mediated by N.exchange. If I knew I would not do it. It was like a trap I fell into and can't get out of.
They don't even give me back the original funds. At first, they show some progress, so you won't complain, then they just keep saying "be patient" forever. I'm done waiting, really, I just filed complaints today at "Action Fraud Police UK" and "FCA"
You can do the same. I had a similar experience with another company before, and filing complaints helped with the case.

Reply from n.exchange
❗ Funds frozen without resolution
❗ Funds frozen without resolution — full KYC and cooperation ignored
Order ID: O99DYE
Date: Saturday
I submitted a swap via n.exchange, and the funds have been held since then under “compliance review”.
Over the course of a week I have:
• Completed KYC and whitelisted selfie
• Provided self-employment documents and tax receipts
• Submitted invoices and detailed explanation of the transactions
• Exported and submitted PDF transaction history
Every response from support has been a copy-paste reply: “Thank you for your patience. We will notify you.” No timelines. No decisions. No resolution.
This feels like intentional stalling or lack of internal process. I’m raising this publicly so others are aware of the risks before trusting n.exchange with their funds.
I will update this review depending on whether they finally act or not.
Alexey, self-employed marketing specialist

Reply from n.exchange
Exchange scam!!
Hello. Two months ago I exchanged BTC/USDT, BTC clean according to AML. I received a letter to pass KYC/AML, I provided everything, now they are demanding documents that do not exist in nature. Do not deal with this exchanger.

Reply from n.exchange
Rescued my funds!
I used n.exchange to exchange USDT to USDT and accidentally sent the wrong assets: USDC instead of USDT.
After providing the full KYC and SOF I received my funds back pretty quickly. Thanks to the team for being quick.

Reply from n.exchange
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