I made a swap of BTC to ETH from a exodus wallet on the 25/02/2026 to find out that it went through this third party exchange called N.Exchange. After providing a KYC process and provin... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
My first experience 1month ago was not that great because order held for days due to KYC review, though it was eventually processed after I submitted my documents. I tried another BNB swap again rece... See more
I recently made a swap, but my order was frozen due to detected exposure. Initially, I was really frustrated. However, a customer support agent explained the situation and guided me through the KYC... See more
Excellent service today from the team fast response from them, great rapport. I left feeling more than satisfied with the answers. It is important that a company responds well to questions asked and... See more
Company details
Written by the company
n.exchange is a fast, reliable and fully transparent cryptocurrency exchange built by crypto enthusiasts, for crypto enthusiasts.
Contact info
Plaza Florencia, Local 10, 10203, San José, Costa Rica
- support@n.exchange
- n.exchange
You should know
Replied to 17% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great exchange
Great exchange! Very helpful and pleasant customer service.
Instant exchange!
I had an issue with my 2 swaps
I had an issue with my 2 swaps
order/O3OCJG
order/OJJKGI
I was very frustrated when I saw that more than 100K were on hold///
I use the Exodus wallet for 5 years and do all swaps within the wallet.
On 7-th of September 2024 my both swaps were on revision.
I wrote to N.Exchange and they asked me to proceed with a full KYC process. I presented all docs they required and cooperated the best I could.
Yesterday, 16-th of September the both amounts were refunded.
Keep in mind that those guys protect crypto community from money laundry and illegal transactions and I hope that crypto will remain free and not be regulated.
If you are an honest crypto user and you got your crypto legally then it will be no problem to deal with this exchange.
Recommend N.Exchange

Reply from n.exchange
N.EXCHANGE scam service posing as SWAP or EXCHANGE.
It is a scam service to users, we have been silenced from reddit and as you can see they even blocked the interaction of their telegram group, in my case I have been after my funds for 2 months. I sent a sales contract, ID, Selfie, Screen of the origin of the funds, even photos of the vehicle that I sold and for which I obtained the BTC that at the time of exchanging to USDT in EXODUS WALLET they redirected the SWAP to N.EXCHANGE and my funds were frozen, they washed their hands and this dark process began, after everything I sent they said they would do a video conference which never happened, after the video conference they said it would be better to send where I bought the BTC, which I did not buy because I received them from a sale. In short, I feel like a victim of fraud and they violated my privacy and my rights, the link they sent for KYC was of no use, much less my selfies, ID, contracts... They just make fun of you in your face and keep your funds, use safe SWAP like BINANCE, KUCOIN, BYBIT or others but never do SWAP in EXODUS because the % of your funds being taken by this exchanger is very high, by the way there is little information and apart from that they claim to be AML prosecutors.
But this looks very low-class, for me it is just another cryptocurrency scam.
n.exchange /en/order/OWHKZF
This is my order so that it is visible to the world and being very transparent, they offered a refund taking 5% which they also did not comply with.
AML verification
I got into AML verification when swapping in Exodus wallet. Passed the verification procedure and provided absolutely all the initial explanations. I also provided additional explanations requested by the exchange staff. 6 days have already passed since the last information was provided. The speed of processing requests is extremely low. I passed the KYC form 17 days ago. 22.09.2024
Give me my money back!
Upd: 10 days of silence after providing the last explanations!!!!!!

Reply from n.exchange
customer support was very helpful
Hi! I recently made a swap on Exodus, but my transaction was suspended because my crypto was flagged as exposed. I was asked to complete a KYC process. Thankfully, customer support was very helpful and resolved the issue quickly.
This company is really good
This company is really good! Just the best one!
Proficient and speedy
Everything went quick and smoothly
Never tried non-custodial crypto swaps before. My friend recommended me n.exchange. Everything went quick and smoothly. Swap was processed during 4 minutes 🙌😊
Swap was seamless and quick
Swap was seamless and quick. Great rates.
Will definitely be using them again.
made a swap from ethereum to usdt
made a swap from ethereum to usdt - price was a bit better than competitors and swap was done swiftly
happy with experience
Swapped Tokens
I have been using their swaps for quite some time now
Recently they asked for KYC and SOF from my side.Support helped me to figure out what was needed and the Swap went through
Could have been faster, but oh well
Made a swap some days ago
Made a swap some days ago, needed to go through verification. After providing everything my swap was completed.
Ps:Great support.☺️
Done with my trade
Done with my trade. USDT TO XRP. thanks as it was fast!
Good but need to improve
My first experience 1month ago was not that great because order held for days due to KYC review, though it was eventually processed after I submitted my documents.
I tried another BNB swap again recently and it was okay with no problems. I hope it stays this way without much delay but kudos.
Sorry for bad English
Sorry for bad English. I make swap but order freeze for a long time. Very angry first. Supporthelped me and do kyc. After done. I got crypto in Exodus. Thanks.
Good customer support!
I recently made a swap, but my order was frozen due to detected exposure. Initially, I was really frustrated. However, a customer support agent explained the situation and guided me through the KYC submission process. After passing these checks, my order was released, and I received my crypto in my wallet. Many thanks to customer support for resolving the issue promptly!!
I made a swap inside the exodus wallet
I made a swap inside the exodus wallet, and the transaction was stopped (N.exchange exchange), passed their verification, sent all the necessary documents, as a result, they have not been in touch for a significant amount of time

Reply from n.exchange
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.