n.exchange Reviews 343

TrustScore 3.5 out of 5

3.6

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Rated 1 out of 5 stars

I made a swap of BTC to ETH from a exodus wallet on the 25/02/2026 to find out that it went through this third party exchange called N.Exchange. After providing a KYC process and provin... See more

Rated 4 out of 5 stars

My first experience 1month ago was not that great because order held for days due to KYC review, though it was eventually processed after I submitted my documents. I tried another BNB swap again rece... See more

Rated 5 out of 5 stars

I recently made a swap, but my order was frozen due to detected exposure. Initially, I was really frustrated. However, a customer support agent explained the situation and guided me through the KYC... See more

Rated 5 out of 5 stars

Excellent service today from the team fast response from them, great rapport. I left feeling more than satisfied with the answers. It is important that a company responds well to questions asked and... See more

Company details

  1. Currency Exchange Service

Written by the company

n.exchange is a fast, reliable and fully transparent cryptocurrency exchange built by crypto enthusiasts, for crypto enthusiasts.


Contact info

You should know

3.6

Average

TrustScore 3.5 out of 5

343 reviews

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Replied to 17% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

I had an issue with my 2 swaps

I had an issue with my 2 swaps

order/O3OCJG
order/OJJKGI

I was very frustrated when I saw that more than 100K were on hold///

I use the Exodus wallet for 5 years and do all swaps within the wallet.

On 7-th of September 2024 my both swaps were on revision.
I wrote to N.Exchange and they asked me to proceed with a full KYC process. I presented all docs they required and cooperated the best I could.

Yesterday, 16-th of September the both amounts were refunded.

Keep in mind that those guys protect crypto community from money laundry and illegal transactions and I hope that crypto will remain free and not be regulated.

If you are an honest crypto user and you got your crypto legally then it will be no problem to deal with this exchange.

Recommend N.Exchange

September 17, 2024
Unprompted review
n.exchange logo

Reply from n.exchange

Thanks, George!

We value your feedback and will continuously strive to improve and provide excellent service to all our customers. Have a great day ahead, Stay safe!

Rated 1 out of 5 stars

N.EXCHANGE scam service posing as SWAP or EXCHANGE.

It is a scam service to users, we have been silenced from reddit and as you can see they even blocked the interaction of their telegram group, in my case I have been after my funds for 2 months. I sent a sales contract, ID, Selfie, Screen of the origin of the funds, even photos of the vehicle that I sold and for which I obtained the BTC that at the time of exchanging to USDT in EXODUS WALLET they redirected the SWAP to N.EXCHANGE and my funds were frozen, they washed their hands and this dark process began, after everything I sent they said they would do a video conference which never happened, after the video conference they said it would be better to send where I bought the BTC, which I did not buy because I received them from a sale. In short, I feel like a victim of fraud and they violated my privacy and my rights, the link they sent for KYC was of no use, much less my selfies, ID, contracts... They just make fun of you in your face and keep your funds, use safe SWAP like BINANCE, KUCOIN, BYBIT or others but never do SWAP in EXODUS because the % of your funds being taken by this exchanger is very high, by the way there is little information and apart from that they claim to be AML prosecutors.

But this looks very low-class, for me it is just another cryptocurrency scam.

n.exchange /en/order/OWHKZF

This is my order so that it is visible to the world and being very transparent, they offered a refund taking 5% which they also did not comply with.

July 26, 2024
Unprompted review
Rated 1 out of 5 stars

AML verification

I got into AML verification when swapping in Exodus wallet. Passed the verification procedure and provided absolutely all the initial explanations. I also provided additional explanations requested by the exchange staff. 6 days have already passed since the last information was provided. The speed of processing requests is extremely low. I passed the KYC form 17 days ago. 22.09.2024

Give me my money back!

Upd: 10 days of silence after providing the last explanations!!!!!!

September 9, 2024
Unprompted review
n.exchange logo

Reply from n.exchange

Hello there,

Good day!
Your order OID O4UT69 has already been released last September 12.
We apologize for the inconvenience on your order as we require you to do the process as per KYC/AML regulations and we do not wish to slow you down by any means.

Feel free to contact us if you have any further questions.

Thank you and keep safe!

Kind regards,
n.exchange support team

Rated 5 out of 5 stars

customer support was very helpful

Hi! I recently made a swap on Exodus, but my transaction was suspended because my crypto was flagged as exposed. I was asked to complete a KYC process. Thankfully, customer support was very helpful and resolved the issue quickly.

August 29, 2024
Unprompted review
Rated 4 out of 5 stars

Swapped Tokens

I have been using their swaps for quite some time now
Recently they asked for KYC and SOF from my side.Support helped me to figure out what was needed and the Swap went through
Could have been faster, but oh well

August 8, 2024
Unprompted review
Rated 4 out of 5 stars

Good but need to improve

My first experience 1month ago was not that great because order held for days due to KYC review, though it was eventually processed after I submitted my documents.
I tried another BNB swap again recently and it was okay with no problems. I hope it stays this way without much delay but kudos.

July 23, 2024
Unprompted review
Rated 5 out of 5 stars

Sorry for bad English

Sorry for bad English. I make swap but order freeze for a long time. Very angry first. Supporthelped me and do kyc. After done. I got crypto in Exodus. Thanks.

July 31, 2024
Unprompted review
Rated 5 out of 5 stars

Good customer support!


I recently made a swap, but my order was frozen due to detected exposure. Initially, I was really frustrated. However, a customer support agent explained the situation and guided me through the KYC submission process. After passing these checks, my order was released, and I received my crypto in my wallet. Many thanks to customer support for resolving the issue promptly!!

July 20, 2024
Unprompted review
Rated 1 out of 5 stars

I made a swap inside the exodus wallet

I made a swap inside the exodus wallet, and the transaction was stopped (N.exchange exchange), passed their verification, sent all the necessary documents, as a result, they have not been in touch for a significant amount of time

May 15, 2024
Unprompted review
n.exchange logo

Reply from n.exchange

Hello Mats,

We are waiting for you to reply to our message requesting documentation or proof of source of funds. Please make sure to share with us valid source of funds documents so that we proceed the AML process to the next step

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