Neighborhood Assistance Corporation of America Reviews 852

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 270 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience. However, some customers also noted that the booking process can be tedious and requires a lot of paperwork and patience. A few other people also felt that the initial qualification process was tough, and some experienced issues with staff professionalism and communication, including rescheduled appointments without notice and difficulty with the online system.

What people talk about most

Staff

People report positive experiences with staff. Many customers praise the counselors for being helpful,... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently praise the helpfulness and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the valuable guidance, education, and... See more

User experience

Clients share positive opinions on the user experience, often describing it as informative, structured, and... See more

Booking process

Consumers find the booking process to be ambiguous. Many reviewers acknowledge that the process is thorough,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our first NACA appointment went really well. Our NACA counselor Ellen Peterson was very patient, knowledgeable, and reassuring. There is a lot of paperwork and it can feel tedious, but Ellen gave us v... See more

Rated 5 out of 5 stars

This program is great for low to moderate income individuals. The workshop is the first step in the right direction. They ensure that you leave with no questions. Even if you have some later, they pro... See more

Rated 5 out of 5 stars

I have to say that trying to purchase a home can be stressful especially if you don't know where and how to start. I was fortunate enough to be paired with NACA counselor Ellen Petersen, whose experie... See more

Rated 5 out of 5 stars

NACA has made home buying possible for me. And the best part is I am learning about homeownership along the way. I know a conventional loan lender wouldn’t be so helpful and educational. Thanks for he... See more


Company details

  1. Non-Profit Organization

Written by the company

NACA’s primary goal is to build strong, healthy neighborhoods in urban and rural areas nationwide through affordable homeownership.


Contact info

4.8

Excellent

TrustScore 5 out of 5

852 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great Experience so far!

We’ve had a great experience with the NACA program so far. The process has been smooth and the team has been helpful every step of the way. Everything has been handled professionally, and we’re very satisfied with how things are going.

May 12, 2026
Unprompted review
Rated 5 out of 5 stars

What an amazing opportunity

I am very excited to work with the Neighborhood Assistance Corporation of America (NACA). I am learning so much about buying a home - things I would never have learned going through the conventional purchase process. Their customer service is extremely responsive and I feel so much more confident entering into this process with NACA.

May 5, 2026
Unprompted review
Rated 5 out of 5 stars

I am having a great experience working…

I am having a great experience working with NACA. The team is professional, supportive, and always willing to answer my questions throughout the process. They truly care about helping people achieve homeownership and provide valuable guidance every step of the way. The workshops and counseling sessions are very informative and help me feel more confident and prepared. I appreciate the dedication and patience shown by the team, and I would definitely recommend NACA to anyone looking to purchase a home.

May 1, 2026
Unprompted review
Rated 5 out of 5 stars

New member

The process of become a home owner with naca has be amazing I have the best mortgage counselor helping me through out this process . Thank you so much Fainth B

May 7, 2026
Unprompted review
Rated 5 out of 5 stars

The representatives in NACA are…

The representatives in NACA are knowledgeable, friendly and diligent in working with me and my family to achieve home ownership. I feel confident and comfortable with my rep and looking forward to obtaining a home.

May 4, 2026
Unprompted review
Rated 5 out of 5 stars

I have good experiences with NACA…

I have good experiences with NACA because they treat me as family, and the coworkers are they helping me a lot with respect, and they work hard to success my dreams to have my own house, for that reason I consider for Thos need perches' new house to use NACA programs.
Thank you NACA,
Shemeles Tesema

May 6, 2026
Unprompted review
Rated 5 out of 5 stars

NACA really cares about helping…

NACA really cares about helping individuals and families to achieve their dreams. My advisor was also very professional and attentive. Everyone who I had the pleasure to be connected with went above and beyond to help me.

April 17, 2026
Unprompted review
Rated 4 out of 5 stars

NACA review

Hello, NACA has been amazing so far they really care about your progress and want you to put you in the best situation. Yes it's a lot of paperwork but I think it is worth it. The only reason I didn't choose 5 stars is because I am not in my forever home yet!!!! Hope this helps!

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

Naca

Everything was very good, Antonio Coronado has a excellent domain of everything about Naca

April 22, 2026
Unprompted review
Rated 5 out of 5 stars

NACA is a great program for anyone…

NACA is a great program for anyone looking to become a homeowner. They provide valuable guidance, education, and support throughout the entire process. The program helps you build strong financial habits and prepares you for long-term success. Overall, it’s a helpful and rewarding experience for those committed to the process.

April 17, 2026
Unprompted review
Rated 5 out of 5 stars

Our approval process has been clear and…

Our approval process has been clear and easy to follow. While there is a significant amount of information to update, our counselor has been incredibly helpful—consistently answering our questions and guiding us through each step with clarity.

April 20, 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional Program!!

This company provides individuals who have been excluded from the traditional avenue of home purchase an opportunity to purchase a home. With the exceptional opportunities offered to individuals.

March 10, 2026
Unprompted review
Rated 5 out of 5 stars

Worth the patience!

I have been working on the beginning stages of a NACA approval for the past few months. Although there is a bit of information to fill out, I genuinely appreciate how thorough the process has been. And my counselor has done an amazing job with making sure that I understand what documents I need and how to fill them out. Not only does the program provide a great opportunity for first-time home ownership, it also does a great deal to make sure that people are not jumping into buying a home impulsively.

April 17, 2026
Unprompted review

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