I absolutely love the quality and the uniqueness of the clothes. The customer service has been very good too. I have altered a few garments from Nadine Merabi before and they have always been stunni... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Alex answered quickly and was able to resend me two gift cards that were somehow lost in my email. I am so grateful I didn’t lose out on this money, and I was then able to purchase another beautiful N... See more
Company replied
I highly recommend MERABI! I ordered from Denmark and was impressed by how quickly my package arrived. Everything was beautifully packed, which made the experience feel extra special. And I love my... See more
Company replied
Fantastic aftercare service .. above and beyond. Alex couldn’t be more polite, helpful and reassuring, really put my mind at ease and resolved my issue promptly. The products themselves though... See more
Company replied
Company details
Written by the company
LUXURY WOMEN'S READY-TO-WEAR
Contact info
Statham House, Suit a1, first floor, M32 0FP, Manchester, United Kingdom
- hello@nadinemerabi.com
- nadinemerabi.com
4.2
Great
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 48 hours
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Responsive and helpful email exchange with customer service
Very helpful and responsive email exchanges with Alex and Miranda to track down a missing returns package. Sorted within a couple of days.
March 25, 2026
Unprompted review
Reply from NADINE MERABI
Hi Stephanie,
Thanks for sharing. We are very sorry to hear there was an issue with your return, but happy to hear that we were able to resolve this for you quickly.
Best wishes,
NADINE MERABI team
Best quality and style dresses
I am just amazed not only how beautiful these dresses are but how fast and beautifully are shipped.
My daughter and I ordered two dresses,both soo beautiful ,unfortunately had to return the one since wasn’t proper for the occasion.
With so many options we didn’t hesitate to order a different one
So excited to receive the new order
March 25, 2026
Unprompted review
Reply from NADINE MERABI
Hi Vjollca,
Many thanks for sharing such a lovely review. We hope you love your new MERABI when it arrives!
Best wishes,
NADINE MERABI team
Outstanding Service
The Customer Services is as luxurious as the clothing range! Excellent high quality service with that personal touch - absolutely oustanding Merabi
March 24, 2026
Unprompted review
Reply from NADINE MERABI
Hi Debbie,
Thank you so much for this amazing feedback, we appreciate it more than we could put into words! It's great to hear of your positive experience and we cannot wait to see you back again soon.
Best wishes,
NADINE MERABI team
I ordered two dresses from the website
I ordered two dresses from the website, however they were not the right fit for me. When I spoke to customer service regarding my return they were attentive and quick to respond. They made sure I was not charged double for the return since I got two dresses. They provided great customer service and were quick to respond.
March 23, 2026
Unprompted review
Reply from NADINE MERABI
Hi Sepideh,
Thank you so much for these kind words and for taking the time to share. We are so happy to hear of your positive experience and we can't wait to see you back again soon.
Best wishes,
NADINE MERABI team
Outstanding customer care. Beautiful dress
Outstanding customer care - the delivery company let me down (not Nadine Merabi) which was very disappointing. I contacted Nadine Merabi customer care and they responded immediately and sent out a new dress straight away and without question. The dress is beautiful- I am very impressed with this Company and would not hesitate to recommend them.
March 25, 2026
Unprompted review
Reply from NADINE MERABI
Hi Wendy,
Thank you for sharing. Sorry to hear that your order went missing, but glad to hear we resolved this for you. We will always go above and beyond for our MERABI family!
Best wishes,
NADINE MERABI team
I reached out to Alex in customer…
I reached out to Alex in customer service as when I logged into my account, to order two dresses that I liked, I saw I was now in the silver tier and entitled to a 15% discount. Apparently your discount code is emailed to you once you hit a new tier. However I’ve never received an email with a discount code. I do receive a lot of mail from Nadine Merabi and as it’s mostly advertising, I don’t open them all.
I explained that I need the dresses asap as they are for the weekend. Alex said they needed to reach out to a different department to find out about my discount. I did explain that I didn’t really want to wait much longer, I had already sent an email that was never responded to, this was my second attempt at getting in touch. I’ve had a response today that says I have to wait 35 days. Not helpful at all. As I need the dresses, it’s clear I’m not valued as a customer, I didn’t want to wait 35 days to buy the dresses and I don’t see why I should pay full price if my account clearly states I have a 15% discount.
I will reluctantly shop elsewhere. I just think this is really poor customer service. Could have just offered me a 10% code or something. But like I said. Not valued.
March 24, 2026
Unprompted review
Reply from NADINE MERABI
Hi Sarah,
Many thanks for your feedback. As you know, we have already reached out to you regarding this.
The 35 day wait is in place to allow for any pending returns and refunds for your account to be processed, and the code is then automatically sent at the end of this period. This is clearly displayed on the website and is also in the terms and conditions for the loyalty program.
We can assure you that you are valued, and we are so happy to have you in the silver tier - it means your support has been incredible. Your 15% discount code will be emailed to you automatically soon and we hope that you find something you love.
Best wishes,
NADINE MERABI team
Their customer service is truly top…
Their customer service is truly top notch. I had a sizing issue with my Natalie dress and had already missed the return deadline, but they still went out of their way to help. Out of goodwill, they offered me store credit so I could repurchase the correct size.
March 21, 2026
Unprompted review
Reply from NADINE MERABI
Hey there!
Thank you so much for taking the time to share your lovely review. We are so happy that we were able to resolve this for you. We are sure you look amazing in your new MERABI!
Best wishes,
NADINE MERABI team
Lovely jumpsuits
My husband bought two lovely jumpsuits from Nadine Merabi for Mother’s Day. Unfortunately one of them didn’t fit and I couldn’t return it as it had been >14 days. However, Alex in customer service was very kind and helped sort the equivalent amount in store credits instead. Can’t wait for the right occasion to wear the jump suit. Thank you!
March 22, 2026
Unprompted review
Reply from NADINE MERABI
Hi Caroline,
We’re really sorry to hear that your experience didn’t meet expectations. This isn’t the standard we aim for, and we take your concerns seriously. We’ve reached out to you directly so we can discuss this further.
Best wishes,
NADINE MERABI team
Excellent Service from Alex
Alex was very helpful and made everything easy. Great customer service!
March 20, 2026
Unprompted review
Reply from NADINE MERABI
Hi there,
Thank you for sharing. We are very happy to hear that Alex was able to assist!
Best wishes,
NADINE MERABI team
I Nadine Merabi Dressadore my new Nadine Merabi dress
I adore my new Nadine Merabi dress. The cut is beautiful and the material is of high quality. I feel really good when I wear the dress and could not recommend the brand highly enough!
March 22, 2026
Unprompted review
Reply from NADINE MERABI
Hi Siobhan,
Thank you for providing that feedback! I am so glad to hear you are loving your MERABI!
I'm sure you looked amazing in your dress!
Best wishes,
NADINE MERABI team
Nadine Merabi simply stunning designs…
Nadine Merabi simply stunning designs and the best quality. The customer service I received was exceptional looking forward now to my 50th Party
March 18, 2026
Unprompted review
Reply from NADINE MERABI
Hi Kathryn,
Thank you for taking the time to share your positive experience. A very happy 50th from the whole team - we are sure you'll look a million dollars in your MERABI!
Best wishes,
NADINE MERABI team
Amazing brand!
Amazing brand!! And when I had some issue with my delivery they returned to my email within 2 minutes and my refund was issued instantly, so thank you very much for your help!!
March 20, 2026
Unprompted review
Reply from NADINE MERABI
Hi Deimante,
Thanks so much for sharing this feedback, we really appreciate it! So glad to hear we were able to resolve the issue with delivery and hope to see you back again soon.
Best wishes,
NADINE MERABI team
The customer service is outstanding
The customer service is outstanding. They responded so fast to my email I honestly am not convinced that it was a human. I needed to exchange sizes, but the first time I ordered I got a 15% discount as it was my first time shopping with them. When I went to exchange the size I lost the discount, but I reached out and they credited me the difference on the exchange ! They also waived the return fee since I was exchanging . And the dress is just amazing and beautiful, can’t wait to wear it !
March 17, 2026
Unprompted review
Reply from NADINE MERABI
Hey Mary Rose,
Thanks so much for your kind words. We are very happy that you were able to resolve the exchange issue for you. We are sure you look amazing in your new MERABI!
Best wishes,
NADINE MERABI team
Reply from NADINE MERABI
Hi Stinke,
Thanks so much for your feedback, we really appreciate it!
Best wishes,
NADINE MERABI team
Beautiful pieces
Amazing , beautiful wear. Great quality True to size. Beautifully made & packed. Great customer service. Would highly recommend. Can’t wait for my next outfit .
March 4, 2026
Unprompted review
Reply from NADINE MERABI
Hey there!
Thanks for your kind words and we are very happy to hear that you have a great experience.
Best wishes,
NADINE MERABI team
I had such a wonderful experience with…
I had such a wonderful experience with the customer service team. I struggled to return my items within the 14 day return period due to being stuck in the UAE, but they kindly resolved this for me and issued my refund, which I really appreciated.
They responded quickly and efficiently throughout, and I’m very impressed with the overall experience. Thank you so much!
March 18, 2026
Unprompted review
Reply from NADINE MERABI
Hi Anna,
Thank you so much for the kind words! We’re thrilled to hear you had a great experience - it means a lot to us. We truly appreciate your support!
Best wishes,
NADINE MERABI team
Alex was patient and very professional…
Alex was patient and very professional and most helpful in responding and resolving my concerns in a timely manner.
March 17, 2026
Unprompted review
Reply from NADINE MERABI
Hi Tonja,
Thank you for letting us know about your positive experience. We are very happy to hear that Alex was able to assist.
Best wishes,
NADINE MERABI team
Helpful comunication
March 17, 2026
Unprompted review
Reply from NADINE MERABI
Hi Billie,
Thank you for taking the time to share your positive experience, we appreciate it. Looking forward to seeing you back again soon!
Best wishes,
NADINE MERABI team
Great customer service and beautiful clothes
Great customer service from Alex. And I love all the clothes I have from the brand 😍
March 17, 2026
Unprompted review
Reply from NADINE MERABI
Hi there,
Many thanks for your kind words! We are very happy to hear that Alex was able to help and we are sure you look amazing in all your MERABI styles!
Best wishes,
NADINE MERABI team
Absolutely amazing clothes
Absolutely amazing clothes, I feel a million dollars when I wear one
March 15, 2026
Unprompted review
Reply from NADINE MERABI
Hey Mandy,
Thank you for your lovely feedback. We are sure that you look a million dollars too!
Best wishes,
NADINE MERABI team
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