NADINE MERABI Reviews 

Ordered a jumpsuit for my husbands 50th 29th of March. It said 1 business day delivery. However, realised there was no movement. Contacted customer service. Explained to Alex my concerns. Told me I'd have to wait it's 3-6 business days. I'd recieve it latest 6th of April. Still didn't arrive. Alex advised they could do nothing as they had sent it. Checked with the courier. Courier advised they had only created a label. Alex then had to admit this was true. Contacted their warehouse. Back and forth. They are now in dispute with the courier company leaving me out of pocket. No outfit instead of replacing or refunding or advising me. Most of us can't just splash that type of money. It takes 11 days. Through nothing got to do with me. I'm left out of pocket, no outfit. The customer service rep is on repeat. I'm sorry but... no solutions for me. I will be taking it further to consumer protection

Amazing quality clothes. Also great communication when returning items very helpful to rectify any issues quickly. Will buy from Nadine merabi again and again.

Beautiful dress, excellent quality. The Customer Service team assisted me with an issue I was having with the returns portal. They responded immediately and were really helpful, especially Alex!

I ordered a jumpsuit from Nadine Merabi. The quality was beautiful but the jumpsuit was just a bit too big so I decided to return in. In the course of making the return, I ran into a glitch on the site that caused me to miss out on an offered credit. When I brought the issue to the company’s attention, they quickly resolved the issue and even went beyond that to offer me an additional credit. It is hard to find companies that make a quality product and have great customer service so definitely a 5 star for me.

The fit and quality of the dresses are exceptional and perfect for special occasions. I always get a lot of compliments on them. The customer service is excellent also and they went above and beyond to quickly rectify an issue caused by the Royal Mail.

Fantastic customer service Alex in particular
Went above and beyond to help resolve my return

I had a great experience with the Customer Service. Thank you so much for your help and your patience.

I love these dresses

Great service. Dresses arrived quickly and when I returned an item it was processed through imminently :)

If I could give Alex more stars, I would! I ordered a dress for my hen do which was unfortunately faulty when it arrived. I contacted customer services and Alex got back to me within 2 minutes and arranged a replacement for me with priority shipping when I had dropped the faulty dress off at a Post Office. Thank you so much Alex!

UPDATE: I have now received an email apology confirming that the missing item had been found at their returns department and that they have issued a refund. They explained their investigations always start with the customer first before investigating the weight of the parcel. Thankfully this is resolved now.

Ordered three items, one dress and two bodysuits as was unsure of size. The dress didn’t suit and I returned one of the bodysuit's keeping the one in the right size. Return was sent via dpd 12 days ago. Today I receive an email from Alex saying the bodysuit was missing. I responded confirming that I had indeed sent. He then replied asking for proof of postage and weight. The dpd receipt from the post office does not show a weight on it. I’m hoping that the dpd manifest can confirm this to them, but frankly am very annoyed that they are implying I’ve stolen an item. I can see from reviews that this same issue happened to another customer 3 days ago. I hope they come back to me tomorrow and appologise with a full refund.

Alex was really helpful. I was given information on dress availability in store and sizing. I ordered online in the end. I had excellent communication and great help! If only all customer service agents were like this! Thank you so much Alex. I’m looking forward to receiving my dresses.

Shipping was really fast. Absolutely beautiful, high quality dresses. I found the fit true to size. And the online customer service is some of the best I've ever encountered. I will definitely shop with Nadine Merabi again!

Beautiful clothes excellent quality and superb customer service! The online staff go above and beyond to help with any queries….100% will be buying again

Alex was absolutely wonderful! Speedy replies and super helpful! A fantastic customer service!

Dresses are amazing! Top quality! Very good communication!

Excellent service, excellent quality unique clothing makes you stand out from the crowd
Very well-made clothes

Absolutely shocking experience with Nadine Merabi. I returned a package containing two jackets (one of which was faulty) and a jumpsuit, and despite having done everything correctly, they are now claiming the faulty jacket was never sent — which is simply untrue.

I have photographic proof of the package at the post office, as well as tracked Royal Mail confirmation showing it was delivered. Yet somehow, that still isn’t enough for them. They are now demanding a receipt showing proof of postage and weight. I even spent 50 minutes on the phone with Royal Mail to obtain the weight verbally, and they STILL refuse to accept it.

This whole situation is an absolute shambles. The customer service has been dismissive, unhelpful, and frankly appalling. As a long-term customer who has spent over £5,000 with them in just the last three months, this is incredibly disappointing.

I’ve returned items to many retailers over the years without issue, but this has been by far the worst experience. I won’t be shopping here again — and I’d strongly caution others to think twice before purchasing.

Very helpful and responsive email exchanges with Alex and Miranda to track down a missing returns package. Sorted within a couple of days.

I am just amazed not only how beautiful these dresses are but how fast and beautifully are shipped.
My daughter and I ordered two dresses,both soo beautiful ,unfortunately had to return the one since wasn’t proper for the occasion.
With so many options we didn’t hesitate to order a different one
So excited to receive the new order