I absolutely love the quality and the uniqueness of the clothes. The customer service has been very good too. I have altered a few garments from Nadine Merabi before and they have always been stunni... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Alex answered quickly and was able to resend me two gift cards that were somehow lost in my email. I am so grateful I didn’t lose out on this money, and I was then able to purchase another beautiful N... See more
Company replied
I highly recommend MERABI! I ordered from Denmark and was impressed by how quickly my package arrived. Everything was beautifully packed, which made the experience feel extra special. And I love my... See more
Company replied
Fantastic aftercare service .. above and beyond. Alex couldn’t be more polite, helpful and reassuring, really put my mind at ease and resolved my issue promptly. The products themselves though... See more
Company replied
Company details
Written by the company
LUXURY WOMEN'S READY-TO-WEAR
Contact info
Statham House, Suit a1, first floor, M32 0FP, Manchester, United Kingdom
- hello@nadinemerabi.com
- nadinemerabi.com
4.2
Great
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing quality & customer service from…
Amazing quality & customer service from the team. Returning customer . Thank you!!
April 16, 2026
Unprompted review
Reply from NADINE MERABI
Hi Zara,
Thanks for the great review! We’re always working to provide the best experience possible, and we’re glad to see it’s paying off. Appreciate your feedback!
Best wishes,
NADINE MERABI team
Excellent customer service
Excellent customer service. Beautiful dress. I would highly recommend.
April 18, 2026
Unprompted review
Reply from NADINE MERABI
Hi Shelly,
We sincerely appreciate you taking the time to share your positive experience. It’s always rewarding to hear from satisfied users like you. Thank you for your support!
Best wishes,
NADINE MERABI team
Slow at refunding
I ordered 3 dresses which arrived quickly which was great, however the process of getting a refund is time consuming it’s very long. I’ve never had this wait before as they’re normally pretty good.
Customer services reply quickly which is great, but they need to speed refunds up, as it puts you off ordering in the future
April 18, 2026
Unprompted review
Reply from NADINE MERABI
Hi Rachel,
Thanks for your feedback.
I can see that we emailed you yesterday to advise that your return has been delivered, but has not yet been processed. Please allow up to 7-10 business days as per the returns policy and we will get it processed as soon as possible for you.
We will ensure we get this resolved for you!
Best wishes,
NADINE MERABI team
Phenomenally Beautiful Dresses!
I am a physician in the United States of America in Boston, MA who just celebrated her 25th year on staff as a Neonatologist caring for the most fragile members of our society: extremely premature infants and critically ill full term newborns. Since silver is the color for 25th year wedding anniversaries, I thought it appropriate to wear silver. When my friend Dr. Jane Woo told me that I must wear Merabi, I understood what she meant after I visited your website for the first time! OMG, your dresses are truly fabulous! I went with your Lucia Silver dress and I was the talk of the party! Wearing your dress just made me feel so very special!
Thank you for making us everyday women feel beautiful for the most special celebrations of our lives! Alex from Customer service is always so wonderful to me when I email for absolutely anything!
April 17, 2026
Unprompted review
Reply from NADINE MERABI
Hi Diana,
We truly appreciate your kind words and the time you took to share them. It's always encouraging to hear that our efforts are making a difference. Thank you again!
Best wishes,
NADINE MERABI team
Top quality and great team.
Top quality and great team.. absolutely recommend!
March 3, 2026
Unprompted review
Reply from NADINE MERABI
Hi Adele,
Thank you so much for the kind words! We’re thrilled to hear you had a great experience - it means a lot to us. We truly appreciate your support!
Best wishes,
NADINE MERABI team
I dealt with Alex who I could not thank…
I dealt with Alex who I could not thank enough. The help and support given was next to none and I will definitely be ordering from Nadine Merabi again in the future.
Thanks again Alex
April 16, 2026
Unprompted review
Reply from NADINE MERABI
Hi Faye,
Thanks for the great review! We’re always working to provide the best experience possible, and we’re glad to see it’s paying off. Appreciate your feedback!
Best wishes,
NADINE MERABI team
Treat yourself
Every piece I’ve bought is beautifully made, I unfortunately ordered wrong size and had to return but the customer service is exceptional, they dealt with it quickly and efficiently with great communication. Will definitely buy again they really are unique.
April 4, 2026
Unprompted review
Reply from NADINE MERABI
Hi Amanda,
Thank you so much for taking the time to share your lovely feedback. We are so happy to hear that we were able to assist and we cannot wait to see you next time!
Best wishes,
NADINE MERABI team
AMAZING customer service
AMAZING customer service, very responsive and helpful.
Dresses are such great quality! Can’t wait to order more.
April 15, 2026
Unprompted review
Reply from NADINE MERABI
Hi Camila,
Thanks so much for your amazing review! We are so happy to hear that you've had a positive experience and we can't wait for you to order more too!
Best wishes,
NADINE MERABI team
Reply from NADINE MERABI
Hi Sarah,
Thanks for your kind words, we really appreciate you taking the time.
Best wishes,
NADINE MERABI team
Quick solution to promo code
We had an issue with the promo code and the team was very reactive to answer us on the same day (even late) and looked for different options to solve the issue.
It was not easy but they even reimbourse us after the purchase as we could not wait ! Very well done by the team.
April 13, 2026
Unprompted review
Reply from NADINE MERABI
Hi Mathieu,
Thanks so much for sharing. We are so happy to hear that we were able to assist and look forward to seeing you back again soon.
Best wishes,
NADINE MERABI team
Excellent customer service
Excellent customer service, really quick responses. The quality of the products is excellent
April 13, 2026
Unprompted review
Reply from NADINE MERABI
Hi Ruth,
Thanks so much for taking the time to share such lovely feedback, we appreciate it more than you know!
We are sure you look amazing in your new MERABI!
Best wishes,
NADINE MERABI team
Very reliable and client-focused…
Very reliable and client-focused appraoch
April 8, 2026
Unprompted review
Reply from NADINE MERABI
Hi Paulina,
Thanks for your kind words, they mean the world to us. We can't wait to see you back again soon.
Best wishes,
NADINE MERABI team
Great experience with customer service
Great experience with customer service, quick speedy response and sorted the issue extremely quickly
April 13, 2026
Unprompted review
Reply from NADINE MERABI
Hi Connie,
Thank you so much for the kind words! We’re thrilled to hear you had a great experience - it means a lot to us. We truly appreciate your support!
Best wishes,
NADINE MERABI team
Reply from NADINE MERABI
Hi Maureen,
Thanks for the great review! We’re always working to provide the best experience possible, and we’re glad to see it’s paying off. Appreciate your feedback!
Best wishes,
NADINE MERABI team
I bought 4 dresses from Nadine Merabi
I bought 4 dresses from Nadine Merabi. The quality was luxurious and the design was superior! I am so excited to wear these dresses for my graduation photos, engagement photos, bridal shower and I hope to order another for my civil wedding. I contacted them and their customer service was so prompt, I had an email in less that 15 minutes on a Saturday! Thank you Nadine Merabi!
April 11, 2026
Unprompted review
Reply from NADINE MERABI
Hi Indianna,
We’re so glad to hear everything went smoothly! Thanks for taking the time to leave us a review - it really makes our day.
Best wishes,
NADINE MERABI team
Reply from NADINE MERABI
Hi Natasha,
Thanks for the great review! We’re always working to provide the best experience possible, and we’re glad to see it’s paying off. Appreciate your feedback!
Best wishes,
NADINE MERABI team
Alex was extremely efficient and…
Alex was extremely efficient and helpful dealing with my query regarding a return.
An amazing customer service experience.
April 9, 2026
Unprompted review
Reply from NADINE MERABI
Hi Shannon,
Thanks for the great review! We’re always working to provide the best experience possible, and we’re glad to see it’s paying off. Appreciate your feedback!
Best wishes,
NADINE MERABI team
I am very happy with the service I get…
I am very happy with the service I get from Alex. I love all the clothing from Merabi. Excellent quality and beautiful design.
April 8, 2026
Unprompted review
Reply from NADINE MERABI
Hi Irma,
Thank you so much for sharing your positive experience, we really appreciate it. It's great to hear that Alex was able to assist you, and we are sure you look amazing in your new MERABI!
Best wishes,
NADINE MERABI team
Customer service has let the brand down.
I am really disappointed in the customer service approach. I paid for a Saturday delivery, which states it’s a ‘guaranteed delivery,’ only for the item not to arrive until Monday. I was still expected to pay, and the customer service response was poor given the prices of the garments. As someone who has thought highly of NM and bought many outfits from the retailer, I am now put off shopping at Nadine Merabi in the future.
Also, the email response is, without any doubt, AI!!! given that the emails were responded to and replied to within a minute—again, a huge letdown that such an admirable brand has now lost its human touch and sincere customer service approach.
April 8, 2026
Unprompted review
Reply from NADINE MERABI
Hi Lisa,
We're sorry to hear about your experience and would like the opportunity to make it right. So we can look into this further and assist you, we have requested more information about your order. Could you please provide this information and we will happily look into this for you.
We’re here to help and want to ensure this gets resolved for you as quickly as possible.
Best wishes,
NADINE MERABI team
My experience has been amazing!
My experience has been amazing!
I really thank Alex and Melinda for their support during my purchase.
Simona :-)
April 8, 2026
Unprompted review
Reply from NADINE MERABI
Hi Simona,
We’re so glad to hear everything went smoothly! Thanks for taking the time to leave us a review - it really makes our day.
Best wishes,
NADINE MERABI team
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