NADINE MERABI Reviews 

After my experience in store in store which led to a purchase - I thought finally the brand I’d been looking at for a few years I actually fit the clothing in my size & it suited me. I’d travelled up specially to go to store to try styles on my intention was to try the iconic jumpsuit I didn’t bother with that as I’m short… And to know how the sizes worked. The staff were attentive cheerful friendly & when I thought my dress I bought had a few loose threads I loved it would have liked it to be perfect but I bought it.

I came home & went straight online to check if you had stock of a couple of dresses I’d been looking at - after a few days I took the plunge & bought it.
The experience I’ve had online is - Non existence customer service from a high end brand. No compassion, unhelpful & condescending behaviour. No understanding as to the emails I’ve sent sometimes people with access needs are treated differently & this is a classic case. You don’t have phone lines your sometimes need to think outside the box. The distress this has caused me is unfair!

Thank you for your response - however I’ve tried to communicate with you and it has caused me anxiety & distress. You don’t seem to understand my situation & sometimes you need to think outside the box. I shouldn’t be put through this kind of customer services because I have access needs. It’s unfair. Email after email & just a general cold email is not acceptable!

My experience was escalated to the highest level within the business & I have to say the service given at such level was above & beyond - the email I received was kind compassionate & understanding, on an occasion when the service was below standard with my online order they turned it around & showed me my experience I had in store was also available online. I’m over the moon that a designer I was so interested in & visited the store to make sure the clothes fitted perfectly had managed to turn my online experience to exactly the same as my experience in the boutique. Despite initially giving them 1 star think it’s only fair to change this to 5. I’m a little reluctant to order again but have been reassured that my next experience with online an order will be a lot more smoother than this one. What I love about my response from Nadine Merabi was they listened & are happy to learn from a mistake. Thank you outstanding customer service in store & online.

Missed the return deadline by one day so I reached out and I was refunded in full. Really good service, quick replies!

I just wanted to start by saying how much I love the clothing from Nadine! The quality is exceptional, and I always receive so many compliments on the pieces I’ve purchased. I did run into some frustration when trying to exchange an item for a different size, and initially customer service wasn’t very helpful. However, after following up, my request was transferred to Alix, who resolved everything quickly and efficiently. If you ever run into an issue, I highly recommend asking to speak with Alix—he’ll take great care of you.

I ordered two wedding dresses in two sizes for my wedding, which I absolutely LOVE. I had trouble with the mail in returning the other sizes and customer service was immediately responsive, attentive and so helpful to alleviate my problem. I could not have asked for better service.

Every item I have bought has been luxury quality. I really struggle to find clothing that is long enough in the leg for me but every jumpsuit has been the perfect length.

I really love the sparkle and how the clothing lasts and lasts.

The customer service has been fast and efficient with any questions I have had leading up to purchases. Thank you so much and I can’t wait to see what’s coming next from you!

Beautiful quality clothes, true sizing and always complimented on when wearing one of their outfits. Also great customer service 💫

I emailed customer services to enquire about a specific item in a specific store - admittedly a bit frustrating I couldn’t call them directly as the store has no telephone number; however, customer services were very quick to reply, very helpful, and followed up as well. I visited in store - the clothes are stunning. Absolutely stunning! And the staff were so helpful and accommodating. I will definitely shop with NM again.

Alex was so much help and incredibly kind through our problem solving process. I absolutely love Nadine Merabi and their gorgeous, quality clothing and now I’m a huge fan of their exceptional customer service too!

I would give these clothes 10 stars if I could. In purchase the Charlotte pants, the Faye top and the Pippa top. The materials are gorgeous and heavy, very made. I need to shorten the pants because i am a shorty! Both of the tops are so gorgeous that I am going to keep both but need to exchange the Faye for a S! I’m wearing that outfit for my daughter’s wedding because I hate really traditional mother of the bride dresses! Gorgeous quality!

I left a one star review 2 days ago due to not being able to cancel : dresses that were 6 weeks overdue. They have rectified this with allowing me to cancel and a full refund. Fair is fair. Their customer service is fast and very nice. It was a little painful re shipping and trying to cancel but all up I’m happy now. I’ll be wearing my jumpsuit that did arrive with pleasure. Thank you.

Customer service is excellent! I emailed when my rewards discount wasn’t automatically applied at checkout and the team sorted super quickly.
They even emailed later to check everything was sorted and that I was happy.

I absolutely love the dress and jumpsuit i bought, both are beautiful quality. I had so maybe amazing compliments about the jumpsuit when I wore it.
I had an issue with the jumpsuit which I reported and Alex has immediately resolved this. Fantastic customer service!

Great customer service! Thank you Alex! Love Nadine Merabi!

Excellent customer services support, and outstanding quality of products. Would highly recommend

Amazing customer service. Alex was so helpful with my bridal outfit making it perfect and on time. The fit is amazing. I will definitely be ordering again and highly recommend.

I only give this rating because of Alex. Alex is wonderful to work with ! Always responsive and working towards a solution no can’t say the same for others who respond to my inquiries. Thank you to Alex!

The quality of fabrics, elegance beautiful design. When I look through Nadine Merabis website each item whether it’s a dress or a jumpsuit is wonderful and desirable. This is very rare to love almost every item in the shop! My first order 5 items in size 8 were perfect around the waist and hips but could not zip them up all the way to the top so had to exchange all bar one Laura dress in white. The help I received from Alex was amazing. The return procedure was slightly complicated but he helped me out very kindly with quick responses. I already received one dress Safron in size S/M on the same day I was returning the other things. Yes the clothes are slightly pricey but they definitely worth especially for big occasions like wedding and hen parties! Highly recommend and definitely will purchase more in the future.

Alex is absolutely amazing!! Helped me with all of my questions and responded to quickly! I am so grateful!

I had a great experience with this fashion brand. I ordered a dress and ran into a small issue while placing my order, so I contacted support in the evening. I was genuinely surprised by how quickly they responded and helped me resolve everything. The service was fast, efficient, and very friendly. Because of this excellent support, I’m happy to give five stars!