What is going on with this company??? I have been trying to get in touch with them for the past few months. None of my emails are.being returned! I don't even get the automated message acknowledging I... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The Nadine West company has truly helped me refresh my wardrobe. I’ve always had a hard time finding clothes that fit my age range that are stylish yet affordable. Having a personal assistant who offe... See more
Company replied
NW has an excellent mix of pieces that are always comfortable and stylish without breaking your budget! Some of the other clothing subscription services will take your breath away with their prices an... See more
Company replied
Loved the last order I received. Of course I am unable to purchase very much but I loved the tops I have purchased. So far I have been pleased with the quality of my clothes and the prices are reason... See more
Company replied
Company details
About Nadine West
Written by the company
Nadine West offers a fun and convenient personal styling service that delivers hand-selected pieces directly to your door.
We curate a personalized selection of affordable fashion that fits seamlessly into your wardrobe, allowing you to try on styles in the comfort of your own home without the obligation to buy.
Members pay a $17.99 styling fee, which is credited towards pieces kept. Our signature pink packages and easy return process make fashion stress-free and enjoyable.
We aim to provide an exciting, stylish experience for women of all shapes and sizes, empowering them to feel confident and look great every day.
Discover Your Style with Nadine West
Contact info
West Martin Luther King Junior Boulevard 512, 78701, Austin, United States
- rs@nadinewest.helpscoutapp.com
- nadinewest.com
3.6
Average
820 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Pants are not usable and always the…
Pants are not usable and always the same. Keep being sent dresses and I don’t wear them. Need more tops and sweaters. I don’t wear scarfs.
November 15, 2024
Reply from Nadine West
Thank you for taking the time to share your feedback with us. We're sorry to hear that the items you've received haven't met your expectations. We understand that you prefer more tops and sweaters, and that dresses and scarves are not items you typically wear.
We want to ensure your future selections better match your preferences. A member of our team will be reaching out to you via email to resolve this matter and adjust your upcoming shipments accordingly.
Thank you for your patience, and we look forward to providing you with a more personalized experience.
Best regards,
The Nadine West Team
I love that your customer service is…
I love that your customer service is awesome, if I ever need more time you guys always get back to me asap.
November 20, 2024
Reply from Nadine West
Thank you so much for your kind words! Your feedback means a lot to us, and we're grateful for your trust in our team. If you ever need anything else, don't hesitate to reach out – we're always here to help! 😊
Best regards
Nadine West Team
Buttons on items
Buttons on items
Did not send joggers
Only bought one item
I don’t like baggy
Don’t want dresses
November 20, 2024
Reply from Nadine West
Thank you for your feedback! We’re sorry to hear that you didn't receive any joggers and that the items didn’t meet your preferences. We’d love to help resolve this for you. Please keep an eye out for an email from us at rs@nadinwest.helpscoutapp.com, where we’ll assist you further. We appreciate your patience and look forward to making this right!
Best regards,
Nadine West Team
Love Nadine West
I was with Nadine West for several years when I lived in California and now I moved to Montana a couple years ago and started it back up again and I'm so happy with them
November 20, 2024
Reply from Nadine West
Thank you so much for your wonderful feedback! We're thrilled to hear that you've enjoyed your experience with Nadine West both in California and now in Montana. It's always great to have loyal customers like you, and we're so glad you're happy with our service. We look forward to continuing to surprise you with stylish finds!
Best regards,
Nadine West Team
Serious decline in style…
As with the last several shipments since I paused my account, the selection has not been good at all. When I first started, it was amazing and hard to just pick a couple of things to keep. Now, it is the complete opposite and I am having to force myself to pick something to make up for the shipping charge.
November 1, 2024
Reply from Nadine West
Thank you for sharing your feedback! We’re really sorry to hear that the recent selections haven't met your expectations. We want to make things right for you. Please keep an eye out for an email from rs@nadinwest.helpscoutapp.com shortly, as we'll be reaching out to address your concerns and help improve your experience. Your satisfaction is important to us, and thank you for being a valued member.
Best regards,
Nadine West Team
Some of the items are not fitting
Some of the items are not fitting, even thought they say XL. Some of the styles are just not my style.
November 20, 2024
Reply from Nadine West
Thank you for reaching out and sharing your feedback with us. We're sorry to hear that some of the items are not fitting as expected and that the styles aren’t quite what you were looking for.
Please keep an eye on your inbox for an email from rs@nadinwest.helpscoutapp.com, where we'll provide further assistance regarding your concerns. We’re here to help and want to make sure you have a positive experience with us.
Best regards,
Nadine West Team
Nice surprise
Ok. I might like all the clothes that are shipped out there are always some items which I love. It’s nice to find clothes that I wouldn’t buy for myself.
August 1, 2024
Reply from Nadine West
Thank you so much for your review! We're thrilled to hear that you find pieces you love, even ones you wouldn't normally pick for yourself. It’s great to know that our selections are helping you discover new styles! We look forward to continuing to surprise and delight you with each shipment.
Best Regards,
Nadine West Team
Reply from Nadine West
Thank you so much for your kind words! We're thrilled to hear that you enjoyed the selection of clothes. We strive to provide the best quality, and it's wonderful to know you had a positive experience.
Best regards,
Nadine West Team
Customer Service is a priority and it really shows
The experience is very easy and your customer service has always been very helpful and resolved any issues quickly. I really appreciate that! The clothes are nice and affordable, and there is a great selection.
November 14, 2024
Reply from Nadine West
Thank you so much for your kind words! We're thrilled to hear that you've had a great experience with our customer service and that we've been able to resolve any issues quickly. It’s wonderful to know that you’re enjoying our selection of clothes and finding them both stylish and affordable. Your feedback means a lot to us, and we look forward to continuing to serve you!
Best regards,
Nadine West Team
To be honest your company has gone down…
To be honest your company has gone down hill in my experience. I am probably going to drop it. When I first started I would always at least like and buy something that was sent . The last couple years the clothes have been poorly chosen. The clothes do not reflect my style profile at all. I have had several things missing from my packages and the clothes look like they are thrown in. This was by far my last I received my package and the clothes literally smell DISGUSTING. I hope you can make a change in your decision clothing wise going forward.
Beth Casey
November 18, 2024
Reply from Nadine West
Hi Beth,
Thank you for sharing your feedback, and I’m truly sorry to hear about your recent experience. I completely understand your frustration, especially when the items you receive don’t reflect your style profile or meet your expectations. Please know that this is not the experience we aim to provide.
We’ve already sent you a message to address these concerns, including the missing items and the issues with the clothes. We take your feedback seriously, and I want to ensure we make things right for you.
If there’s anything further we can do or if you’d like to discuss this in more detail, please don’t hesitate to reach out. We value you as a customer and appreciate your patience as we work to improve.
Thank you again, and I hope we can have the opportunity to make this right.
Communication n Style as well I would…
Communication n Style as well I would like to see more sweaters n sweat suites also.
October 29, 2024
Reply from Nadine West
Thank you for sharing your preferences with us! We’ve noted that you’d like to see more sweaters and sweat suits. We truly appreciate your feedback and will keep it in mind as we continue to improve our offerings. Please let us know if there’s anything else we can assist you with!
Been a customer for a while
Been a customer for a while. Most times I keep one or two items. I’m retired so my wardrobe has changed to more workout clothing or casual clothing.
November 19, 2024
Reply from Nadine West
Thank you for sharing your feedback! We're glad to hear that you've been a loyal customer. We understand that as life changes, so do wardrobe needs, and we're happy to offer a variety of comfortable and casual options for your lifestyle. Please look out for an email from rs@nadinwest.helpscoutapp.com soon. We look forward to helping you find outfits you love!
When i need extra time you alway give…
When i need extra time you alway give me those extra day,
November 9, 2024
Reply from Nadine West
Thank you so much for your kind words! We're always happy to accommodate your needs and give you the extra time you require for your returns. It's our pleasure to support you, and we're grateful for your trust in us!
Best regards,
Nadine West Team
I appreciate the personal stylist…
I appreciate the personal stylist experience and options of clothing. I just wish my body wasn’t so awkward to fit the clothing. My muffin top and bigbootyjudy with my sausage arms in a 5’2 frame are like styling a Michelin tire man. Appreciate your patience with me!
November 20, 2024
Reply from Nadine West
Thank you so much for your kind words! We're thrilled that you appreciate the personal stylist experience. We completely understand how challenging it can be to find the perfect fit, but please know that we're here to help you feel confident and comfortable in your clothing choices. If you'd like any adjustments to your style profile, don't hesitate to email us anytime—our goal is to find options that make you feel amazing. Your feedback means a lot, and we’re happy to continue working with you on this journey! 😊
Best regards,
Nadine West Team
Able to accommodate special requests
I was going to cancel but was made aware of a pause feature. Great idea.
August 30, 2024
Reply from Nadine West
Thank you for your feedback! We're so glad to hear that the pause feature helped you reconsider your decision. We strive to make your experience as convenient as possible, and it's great to know that it made a positive impact. If you need any further assistance, feel free to reach out!
Best Regards,
Nadine West Team
Excellent customer service
They have always listened to my concerns and offered solutions that keep me coming back. Excellent customer service!
April 16, 2024
Reply from Nadine West
Thank you so much for your kind words! We're thrilled to hear that you've had such a positive experience with us. It's always our goal to listen closely to our customers and provide solutions that truly make a difference. We're grateful for your continued trust and look forward to serving you for many more years to come!
If you ever need anything, don't hesitate to reach out.
Best regards,
Nadine West Team
Everything comes in a timely manner and…
Everything comes in a timely manner and whatever I return is adjusted and credited back towards me in a timely manner and I think that is very efficient.
November 20, 2024
Reply from Nadine West
HI!
Thank you so much for your thoughtful review! We’re so glad to hear that you’ve had a smooth and efficient experience with both the delivery and return process. We strive to make everything as easy and timely as possible, and your feedback means a lot to us.
If you ever need assistance in the future, please don’t hesitate to reach out—we’re always here to help!
Wishing you a wonderful day! :)
Love the discounts and the style!
I used to go to the thrift shop until I found Nadine West. They allow you to choose your styles and colors. I love looking forward to my surprise package every month! It's a great gift or treat for a mom or a working mom :)
November 20, 2024
Reply from Nadine West
Thank you so much for your wonderful review! We're thrilled to hear that you've found joy in your monthly surprise packages with Nadine West. It's great to know that you love the ability to choose your styles and colors – we aim to make each delivery as personal and exciting as possible. Thanks again for sharing your experience, and we look forward to continuing to style you! 😊
Even when i complete the reviews
Even when i complete the reviews, the selection of clothes really hasn’t changed
November 20, 2024
Reply from Nadine West
Thank you so much for sharing your feedback with us. We understand how frustrating it can be when the selection doesn't feel fresh or different despite completing the reviews. We're always working to improve your experience, and your input is really helpful. Please look out for an email from rs@nadinwest.helpscoutapp.com soon, as we'd love to assist you further and ensure that your future selections are more aligned with your preferences. Thanks again for your patience and support!
Pink bag…
I love the rebranding of the clothing loving the new brands including the new hand bags, which I need more if. And most of all the lower prices. Keep the new styles coming . Thanks Nadine West and my stylists. Thank you 💕
November 20, 2024
Reply from Nadine West
Thank you so much for your wonderful review! We're thrilled to hear that you're loving the rebranding, the new handbags, and the updated styles. We're also happy that you appreciate the more affordable prices! We'll definitely keep the fresh styles coming your way. Your feedback means the world to us, and we're so grateful for your support. Thank you again, and a special shoutout to your stylists for making your experience even better!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.