What is going on with this company??? I have been trying to get in touch with them for the past few months. None of my emails are.being returned! I don't even get the automated message acknowledging I... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The Nadine West company has truly helped me refresh my wardrobe. I’ve always had a hard time finding clothes that fit my age range that are stylish yet affordable. Having a personal assistant who offe... See more
Company replied
NW has an excellent mix of pieces that are always comfortable and stylish without breaking your budget! Some of the other clothing subscription services will take your breath away with their prices an... See more
Company replied
Loved the last order I received. Of course I am unable to purchase very much but I loved the tops I have purchased. So far I have been pleased with the quality of my clothes and the prices are reason... See more
Company replied
Company details
About Nadine West
Written by the company
Nadine West offers a fun and convenient personal styling service that delivers hand-selected pieces directly to your door.
We curate a personalized selection of affordable fashion that fits seamlessly into your wardrobe, allowing you to try on styles in the comfort of your own home without the obligation to buy.
Members pay a $17.99 styling fee, which is credited towards pieces kept. Our signature pink packages and easy return process make fashion stress-free and enjoyable.
We aim to provide an exciting, stylish experience for women of all shapes and sizes, empowering them to feel confident and look great every day.
Discover Your Style with Nadine West
Contact info
West Martin Luther King Junior Boulevard 512, 78701, Austin, United States
- rs@nadinewest.helpscoutapp.com
- nadinewest.com
3.6
Average
820 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lots of tops say 2xl but fit like a…
Lots of tops say 2xl but fit like a large. I have a big bust and hardly anything fits.
November 20, 2024
Reply from Nadine West
I'm really sorry to hear about your struggles with finding tops that fit properly. It can be so frustrating when sizing doesn't match up to what you expect. Please look out for an email from rs@nadinwest.helpscoutapp.com soon. We look forward to helping you find outfits you love and making sure they fit just right for you!
Very disappointed
Several of the items were too small. The others were less than attractive shades of brown..... Far fewer items than I am typically used to receiving.
November 4, 2024
Reply from Nadine West
Hi Marie,
Thank you for sharing your feedback, and I’m sorry to hear that some of the items didn’t meet your expectations. I understand how important it is to receive pieces that fit well and align with your style.
We’ve already sent you a message to address this, and we’re happy to help resolve any issues with sizing, colors, or the selection you received. Please feel free to reply to our message or let us know if there’s anything else we can do to assist you.
Thank you for your understanding, and we’re here to make things right!
Reply from Nadine West
Hi Leslie,
Thank you so much for your kind words! We’re so glad to hear that you’re happy with both our customer service and products. Your feedback truly means a lot to us.
If you ever need anything else, feel free to reach out. We’re always here to help!
Wishing you a wonderful day! :)
Close are out dated looking
Close are out dated looking. I have returned 99/100% the last few times. Waste of all our time.
November 20, 2024
Reply from Nadine West
Thank you so much for sharing your feedback. We're truly sorry to hear that the styles haven't met your expectations recently. We understand how frustrating it can be when the clothing doesn't match what you're looking for, and we sincerely appreciate your time and effort in returning the items. Please look out for an email from rs@nadinwest.helpscoutapp.com soon. We look forward to helping you find outfits you love! Your satisfaction is very important to us, and we're committed to improving your experience.
Great service...
Great service...
Replies in a timely manner, helps out with picking out some great clothes.
November 20, 2024
Reply from Nadine West
Hi Shari!
Thank you so much for your wonderful review! We’re thrilled to hear that you’ve had a great experience with our service. We’re so glad that our team was able to assist you in picking out some great clothes!
If you ever need help again, don’t hesitate to reach out. We’re always here for you!
Wishing you a fantastic day and happy styling! :)
I've thrifted better from my mom's closet.
I've thrifted better, yet cheaper clothing. I've tried them quite a few times, and always send ALL items back, except one bracelet. Every pair of bottoms I've received always end up being sheer tights, something I can buy for $3-$5, and not soft- very itchy. Tops, Although have some weight, are always a color I can't stand. Three times I've gotten dusty rose. And jewelry looks like it came off the old Walmart clearance racks, chunky and gaudy. It seems as if the "stylist" goes against what I prefer. Absolutely overpriced for the quality alone in the clothing. And mixed alloy jewelry- meaning you will turn green over time, and not hypoallergenic.
Will have to add that cancelation is the biggest headache you will encounter this year. It took freezing my card, and forcing them to stop charging me to get their attention after trying to cancel for 2 months. No apology needed, they're just a scam.
July 16, 2024
Unprompted review
Reply from Nadine West
Hi! My name is Carol, your Resolution Specialist at Nadine West. Thank you for taking the time to share your thoughts! I am truly sorry to know about your negative experience with our clothing and jewelry. I understand that your expectations for quality and style were not met. We will take your comments into consideration as we review our inventory and selection process. Your feedback is incredibly valuable to us as we strive to provide the best possible shopping experience for our members.
Regarding your recent cancellation experience, I apologize for any inconvenience or frustration this may have caused. We'd be glad to investigate the matter to ensure that our cancellation process is efficient and hassle-free.
Please send us an email at vipsupport@nadinewest.com and attach a screenshot of this review so I can properly reach out to you at your most convenient time. We can go over your options that meet your satisfaction and make sure your concerns are addressed swiftly. We value your business and hope that you will give us another opportunity to provide you with a better shopping experience in the future. 🙏
Poor Quality, No attention to Style Profile
The first two shipments were great - the stylist read my style profile, feedback, etc. After that it's like they gave up. I let them know I was a 34-35" inseam but they would always send pants that had a standard inseam and was too short. I let them know that I was more conservative and wouldn't wear a crop top and yet they sent crop tops. Most (not all) of their clothing was see-through or itchy. I was disappointed by the clothing quality, their lack of attention to the long style profile they lay out, and their customer service's response when I reached out and voiced my concerns.
September 6, 2024
Unprompted review
Reply from Nadine West
Thank you for your honest feedback, Kelly! My name is Carol, I'm a Nadine West Resolution Specialist. I'm truly sorry to hear about your recent experience with our service. Your feedback about the mismatch between the items you received and your style preferences, as well as the issues with clothing quality and customer service, is important to us. We aim to provide a positive experience for all our members , and it's clear we fell short in this instance.
Resolution is important to us--I'd love to get on the phone with you and discuss this further. I tried reaching you at the number registered on your account but was unable to connect. I've also sent you a text message, let me know the most convenient time to reach you. In the meantime, I will personally look into your account and the specifics of your past selections to address this matter promptly.
We appreciate your understanding and hope to turn this experience around for you. 💗
Shockingly Poor Quality
I was really surprised at the exceptionally poor quality of clothing from Nadine West. I don’t wear designer clothes or anything even close, and even I was shocked at how cheap all if the materials were. Even the designs were not great. I havent seen clothing this bad anywhere else. It’s just not worth it because such poorly made clothing doesn’t hold up (or look good).
October 1, 2023
Unprompted review
Reply from Nadine West
Thank you for sharing your feedback, Yaelle! I’m sorry to hear that you were disappointed with the quality of the clothing from Nadine West. Your experience is important, and I appreciate you taking the time to let us know. I’ll pass along your comments to the team, as we are always looking to improve. We want you to be happy with everything you receive and you keep!
Please send us an email at vipsupport@nadinewest.com and attach a screenshot of this review so I can properly reach out to you at your most convenient time. We can go over your options that meets your satisfaction and make sure your concerns are addressed swiftly. Thank you so much for giving us the opportunity to make this right. 🙏
If I could give no stars I would!
If I could give no stars I would!! I’m only here to let everyone know not to do ANY business with this company! Trust me their clothes are hideous so you are not missing out on anything! Buy from SHEIN instead ! These ppl will steal your money for worthless ugly clothes. They stole $400 from me and still kept all their clothes ! I hope this helps so it doesn’t happen to anyone else .
September 7, 2023
Unprompted review
Reply from Nadine West
Hi Patricia,
I’m really sorry to hear about your experience and understand your frustration. We want to make this right for you.
Glad that we were able to connect on the phone today! I will keep an eye on your account until you have confirmed that you have been refunded.
We take customer feedback seriously and are committed to resolving any issues. Thank you for bringing this to our attention, and we hope to resolve this to your satisfaction.
Best regards,
Carol
clothes are garbage didnt get correct…
clothes are garbage didnt get correct items waiting to send the mess back with no reply
September 2, 2024
Unprompted review
Reply from Nadine West
Hi! My name is Carol, I'm a Nadine West Resolution Specialist. Thank you for your honest feedback! I'm truly sorry to hear about your recent experience with us. I understand you're disappointed with the items you received, especially since they also did not meet your expectations.
We take your concerns and feedback seriously. Please send us an email at vipsupport@nadinewest.com and attach a screenshot of this review so we can go over your account and make sure these are addressed swiftly. Thank you so much for giving us the opportunity to make this right. 🙏
Nadine West has the WORST customer service I have ever encountered
Nadine West customer service will be a waste of your time, my fellow shopper. They will charge you, even once you have told them to cancel your account, you have sent back every item because of the lack of quality. The clothes are TRASHY. Then, customer service stubbornly and relentlessly flips your e-mails around 3 or 4 times making offers that you already refused. If you try to have them hear your message, namely "Cancel My Account Immediately and All the Items are Coming Back to You as I Write," you will receive a DEAF EAR. If you value your time and money, shop elsewhere.
September 1, 2024
Unprompted review
Reply from Nadine West
Thank you for your hones feedback, Chris Ann! I sincerely apologize again for the inconvenience and frustration this has caused you. I understand the importance of timely resolutions and I'm glad that we were able to connect today, and discuss the steps that we needed to do to make things right.
If you have any further questions or if there's anything else I can assist you with, please feel free to let me know. Your satisfaction is important to us, and we're here to help in any way we can. Thank you for your patience throughout this process, and we hope to serve you better in the future. ❤
Run away! Don't fall for the promotional scams, as you will regret it
This company charges your credit card immediately after promising that your "stylist" will be in touch within 24 hours to send you items to pick from. Fast forward 48 hours and I emailed them to say that I haven't heard from a stylist, but that I saw they charged my credit card. They asked for ANOTHER second chance (they dropped the ball the first time back in 2022 when I signed up) and said within 24-48 more hours. It has now been 5 more days and no contact. I just disputed the payment with my card. Done with this company. Cheap clothes and poor service. I feel sorry for the employees that have to make these false promises.
August 16, 2024
Unprompted review
Reply from Nadine West
Thank you for your honest feedback! My name is Carol, a Resolution Specialist at Nadine West. I understand your frustration and apologize for the inconvenience caused by the delay in stylist contact and the charge on your credit card.
We take our member's feedback seriously and strive to provide a positive experience. Please send us an email at vipsupport@nadinewest.com and attach a screenshot of this review so we can better understand and address your concerns swiftly.
Thank you for bringing this to our attention, and we hope to resolve this to your satisfaction. 🙏
Reply from Nadine West
Hi Alba,
Thank you so much for your wonderful review! 🌟 We’re thrilled to hear that you had a positive experience with our customer service and that you love the clothes. Your kind words mean a lot to us and motivate us to keep delivering the best service possible.
If you ever need anything or have any more feedback to share, please don’t hesitate to reach out. We’re always here to help and look forward to serving you again soon!
Thanks once again, and have a fantastic day!
I want to cancel but it is not easy
July 29, 2024
Unprompted review
Reply from Nadine West
Thank you for taking the time to share your feedback. We're sorry to hear that you're having difficulty with the cancellation process. To assist you further and resolve this issue as quickly as possible, please email us at vipsupport@nadinewest.com. Our team is here to help and will ensure your concerns are addressed promptly.
Thank you for your patience and understanding.
Best regards,
Nadine West Customer Service Team
Reply from Nadine West
Thank you for your feedback. We appreciate you taking the time to share your thoughts with us.
We’re sorry to hear that the styles you received haven’t been to your liking. To better assist you, our team will be reaching out to you via email to discuss your preferences and ensure we tailor our selections more closely to your style.
Please look out for an email from rs@nadinwest.helpscoutapp.com soon. We look forward to helping you find outfits you love!
Best regards,
Nadine West Customer Service Team
Reply from Nadine West
Dear Kathleen,
Thank you so much for your kind review! We're thrilled to hear that you're enjoying the experience of having a personal stylist with Nadine West.
Our team strives to provide personalized and convenient styling services, and it's great to know that you're finding value in our offerings.
If you have any further feedback or need assistance, please don't hesitate to reach out. We're here to make your experience even better.
Best regards,
Nadine West Customer Support Team
Overall good and responsive
Sometimes the pieces aren't just my size but for the most part I enjoy the items that I receive! I have not had any issues with returning things or the account status when I needed to pause or adjust my subscription. When I have had concerns there have been prompt, personal responses to address any question or concern and I feel my requests are understood and responded to appropriately.
July 18, 2024
Unprompted review
Reply from Nadine West
Dear Karen,
Thank you so much for taking the time to share your experience with Nadine West. We truly appreciate your kind words and are delighted to hear that you enjoy most of the items you receive.
We're glad to know that you haven't encountered any issues with returns or adjusting your subscription. Providing prompt and personal responses to your concerns is very important to us, and it’s wonderful to hear that you feel understood and well-supported.
If you ever need assistance with anything, please don't hesitate to reach out. We're here to make sure you have the best possible experience with Nadine West.
Thank you once again for your feedback!
Best regards,
Nadine West Customer Support Team
I don't think my styler follows the New…
I don't think my styler follows the New England seasons that well. In the winter I got a lot of summer and spring clothes.
June 13, 2024
Reply from Nadine West
Hi Sandy!
Thank you for reaching out to us. My name is Carol, and I'm a Resolution Specialist here at Nadine West. I sincerely apologize for any disappointment you've experienced regarding your recent stylist selections.
We understand the importance of matching your wardrobe preferences with the seasonal changes. We value your feedback and want to ensure your future selections perfectly match your preferences.
To help us better understand your preferences and improve the product selection, I'd love to get on the phone with you and discuss this further. I have left you a voicemail and an SMS. Let me know the most convenient time to reach you. In the meantime, I will personally look into your account and the specifics of your past selections to address this matter promptly.
We appreciate your understanding and hope to turn this experience around for you. :)
Warm regards,
Carol
Resolution Specialist
Nadine West
Amazing Company & Experience
This company has been great since day one for me. If I’ve needed to skip or pause my shipments, there’s been no issues with having that taken care of at all. They’re very quick to respond to any questions, issues or concerns. Everyone I’ve had the pleasure of speaking with have all been so helpful and friendly. Once the stylists have a good idea of what you like, they’re spot on!! The clothes make you look good and the staff make you feel good!! I highly recommend this company! I LOVE Nadine West!!!
July 11, 2024
Unprompted review
Reply from Nadine West
Dear Crystal,
Thank you so much for your wonderful review! We are thrilled to hear that you've had such a positive experience with Nadine West from the very beginning.
It's great to know that our team has been responsive and accommodating whenever you needed to skip or pause your shipments. We always strive to be helpful and friendly, so your kind words about our customer support and styling team mean a lot to us.
Thank you for your recommendation and for being a valued member of the Nadine West family. If you ever need anything, please don’t hesitate to reach out.
Best regards,
Nadine West Customer Support Team
Charged me for clothes I didn’t keep when I canceled
I didn’t like any of the clothes they sent me. I had it for two months and didn’t keep anything and when I canceled, they charged me saying I kept some of the clothes on the last order which I did not.
July 6, 2024
Unprompted review
Reply from Nadine West
Hi Judy,
My name is Carol, and I am a Resolution Specialist here at Nadine West. I sincerely apologize for the disappointment you've experienced with your orders. I understand that not liking any of the clothes sent over two months and the issue regarding the charges upon cancellation are significant matters. Your feedback is crucial to us, and I am committed to addressing your concerns promptly.
I tried reaching you at the number registered on your account but was unable to connect. I've also sent you a text message, let me know the most convenient time to reach you. Alternatively, please feel free to contact me directly at vipsupport@nadinewest.com and attach a screenshot of your review.
Thank you for bringing this to our attention. Your satisfaction is important to us. Looking forward to resolving this matter for you.
Best regards,
Carol
Resolution Specialist
Nadine West
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.