Beautiful hair but I decided that I wanted a longer length. Received a refund. Took a month but it was completed. Customer service communication was good.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I must confess that store was not my first option after some bad scenarios in the past. But I was looking for a specific wig and they had what I was needing. So, I am thoroughly impressed with th... See more
I give a honest review and the delivery was quick. It came at the end of the week. I thought it would take 2 weeks. I the quality was ok. It was very soft but a lot of fly aways. I’ll keep it for ever... See more
Thank you for correcting the issue I had. I love the hair and wig construction. I will purchase again!
Company details
Written by the company
Nadula is an online retailer specializing in high-quality human hair products. Nadula sources products directly from factories, ensuring quality and competitive pricing. Here are some key features: Human hair wigs, bundles, Hair Extensions... Nadula.com features a diverse range of colors, lengths, and textures to meet different customer preferences.
Contact info
NY, United States
- service@nadula.com
- nadula.com
4.1
Great
2K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Amazing customer support & quality hair
Guys, this wig shop/brand is amazing!! Excellent quality & value for money, just like the pictures show!!
I live in the UK & when I asked to return the wig for a longer version, Nadula customer support were outstanding in their communication!
A big thank you to James (support) who helped me all the way to return & replace my purchase! If you order from this place you will be safe in knowing you’ll get a great quality wig - & importantly great customer service - they answer your emails & questions promptly!!! Thank you Nadula/James
March 2, 2026
Unprompted review
I would advise others against using…
I would advise others against using this company. I selected items and selected pay through PayPal, but did not complete the transaction. An invoice was sent to my PayPal detailing the exact items placed in basket with a due date for payment!
PayPal cancelled this and deleted the scammers account. Advised the account was sent from a personal account. I wouldn't trust this company and the staff they employ
March 1, 2026
Unprompted review
Reply from Nadula Hair
Hi there!Thank you so much for taking the time to share your experience and for your kind reminder. First, please allow us to offer our sincerest apologies for the confusion and unpleasant experience caused.
Regarding the details you mentioned, we took them very seriously and immediately conducted an internal investigation. According to our system records, this is not our official online store's standard checkout process. We suspect that improper operation or technical malfunction may have led to this misunderstanding. We are somewhat relieved to learn that you have resolved this matter through PayPal, but we are even more sorry that this has caused you to lose trust in our company.
We understand your anger and disappointment. While we cannot change your experience, we hope to have the opportunity to demonstrate our sincerity through concrete actions. If you would like to give us a chance to rectify the situation, please provide us with your email address or the failed order number. We will offer you a discounted price and ensure that your next shopping process is absolutely safe and transparent.
Thank you again for your patience and understanding. If you have any further questions or need more assistance, please feel free to contact us by email or phone. We are happy to serve you.
Nadula Customer Service Team
Larry is the Best
I’ve worked with Larry to handle my return and refund. He has consistently communicated with me with professionalism and kindness, keeping me updated. I really appreciated his help…..
February 25, 2026
Unprompted review
Poor poor service
I received a unit from this company. It was a good wig, but it was the wrong wig. I returned it back and asked for a replacement unit. I received an email stating that got the wig. Its over a month and I never received my replacement wig. Do not buy from company. All they keep telling me is sorry for the different time zone. Tat has nothing to do with sending me tje replacement wig. Very disappointed in this company.
February 25, 2026
Unprompted review
Reply from Nadula Hair
Hi Rachel Mcentyre!Thank you for taking the time to share your experience. We sincerely apologize for the delays and disappointment you experienced throughout the process. The lengthy delays in the exchange process were indeed very frustrating and far below our expected service standards.
Please understand that this is not the experience we want to provide for any customer. We did reply to you with the specific details of the exchange after you returned the item, but we may not have reached an agreement, which caused the delay. To address this issue immediately and prioritize sending the correct wig, we will assign a dedicated customer service representative to handle this matter for you, providing a concrete solution and shipping timeline to ensure a satisfactory outcome.
We sincerely apologize again for this service experience. We value your feedback and thank you for your patience and for pointing out our shortcomings.
Nadula Customer Service Team
Terrible service fraudulent tracking…
Terrible service fraudulent tracking number. Customer service is a ai joke or something they refuse to answer questions just sending the same script. I disputed this with my bank
February 23, 2026
Unprompted review
Reply from Nadula Hair
Hello Mariyama Battle! Thank you so much for taking the time to share your shopping experience. We value your feedback and sincerely apologize for any inconvenience you encountered during order processing.
Regarding the order issue you mentioned, I completely understand your confusion and frustration. Receiving incorrect shipping information unexpectedly is indeed perplexing, and it may be an accidental error on the part of your local USPS. We have urged them to correct it as soon as possible, but we sincerely apologize for any inconvenience this may have caused.
We note that your package is still in transit and you will receive it soon. We have assigned a dedicated customer service representative to follow up on your order to ensure the issue is resolved properly.
We greatly value your trust and thank you for your patience and feedback.
Nadula Customer Service Team
SPAM
The wig was ugly. It was too high off head. They also started SPAM texting me 10x/day from different #'s. Lastly, they are making it extremly hard to return/replace the wig. Jesus.
February 21, 2026
Unprompted review
Reply from Nadula Hair
Hi ksimple!We are truly sorry for the inconvenience caused to your shopping experience! Regarding your dissatisfaction with the wig's fit, we take it very seriously and are willing to provide after-sales assistance. If it is indeed unsuitable, we will strictly follow our after-sales standards to process your return or exchange. Please provide your order number info, and we will assign a dedicated customer service representative to handle the issue and provide you with a satisfactory solution.
Regarding the SMS marketing issue, we sincerely apologize! This may have been due to a bug in our system settings or a vulnerability in our partner's system. Please contact us via email with your mobile phone number, and we will immediately arrange for our technical staff to permanently remove you from our SMS list and promise never to bother you again.
To express our apology, we are willing to cover the return shipping cost and offer you a coupon as compensation. Please calm down and give us a chance to make amends.
The Nadula Hair Team
I love this company
I love this company! The customer service is so over the top. I've never experienced this kind of service from other wig companies. Oscar, James, Larry and Ella were the ones to reach out to me. They we're very quick to respond to all my emails. Unfortunately I had to return the wig because my head is to small. After returning the unit, It got lost in transit, and Nadula's team was in touch with me all they way until they finally got the wig back. Thank you again for the excellent customer service. May the God of heaven and earth continue to bless this company!
February 2, 2026
Unprompted review
Good Quality
Good Quality. Customer service is very responsive and efficient.
February 14, 2026
Unprompted review
I received my wig unit from Nadula
I received my wig unit from Nadula, which I ordered because of Always Ameera on YouTube. I specifically purchased the exact same unit she had. However, what I received was different—no box or elastic headband was included, and the density did not match the description. I’ve decided to keep it because I prefer not to deal with the hassle of returning and potentially having the company deny my refund. I suspected something was wrong when I received an email suggesting I switch to a shorter unit.
I will not be purchasing from Nadula anymore.
February 14, 2026
Unprompted review
Reply from Nadula Hair
Hi Olivia Dinah!Thank you so much for taking the time to share your shopping experience. We are deeply sorry to hear that your order did not meet your expectations, and we sincerely apologize for that.
We are always committed to providing our customers with high-quality products and excellent service, so we are very sorry to learn that the wig you received did not match the style you expected. We also understand the hesitation you experienced when deciding to keep the item, and your doubts about customer service's suggestion to exchange it for a shorter wig, which obviously did not solve your core problem.
To better assist you, we would like to understand your situation further. Please contact us via customer service email and provide your order information. We will verify the situation for you as soon as possible and do our best to find a more suitable solution for you, whether it is a refund, an exchange for a suitable style, or other methods that will satisfy you. We value every customer's feedback and are very grateful for giving us the opportunity to improve and make amends. We hope to have the opportunity to provide you with a better shopping experience in the future.
Once again, we sincerely apologize for this unpleasant experience.
The Nadula Hair Team
service was good in assisting with…
service was good in assisting with label for return. Responses to my questions were pretty quick.
January 31, 2026
Unprompted review
I had a great experience with this…
I had a great experience with this company’s customer service. They were extremely helpful throughout the process of returning my wig and issuing a full refund. The wig itself was really nice and I couldn’t fault the quality at all — it just wasn’t quite the right suit for me personally.
Communication was excellent from start to finish, and they made everything clear and easy, which really gave me confidence that my refund was being handled properly. The whole process was smooth and professional. Highly recommend!
February 12, 2026
Unprompted review
Nightmare refund STILL owed £14.90 minus $3.48 (insurance fee)
I’m disappointed with my overall experience. I had to return the hair because the length supplied was shorter than the length I had ordered, so the product was not as described.
I was assured that I would receive a full refund, including my return shipping fee. The hair was sent back on 14th January, and although the company later confirmed receipt, I had to repeatedly follow up for updates.
The refund process involved significant back and forth, partial refunds, and unexpected deductions. After everything was processed, I am still out of pocket despite returning the item due to it being incorrect.
While customer service did respond, the overall return process was lengthy, stressful, and far more complicated than it should have been for a faulty item. Based on this experience, I would advise others to carefully review return terms before purchasing.
February 11, 2026
Unprompted review
Reply from Nadula Hair
Hi Siobhan Miller!Thank you for taking the time to share your feedback. We sincerely apologize for your unpleasant experience during the return process. Your shopping experience fell far short of our expectations, and we take this very seriously.
We sincerely apologize for the discrepancy between the length of the hair you received and your order. While some length variations are possible with curled hair, we should have provided you with a more satisfactory after-sales service. Regarding the refund process, we understand your concerns. According to our records: we have confirmed receipt of the returned item, and we did indeed promise a full refund, including return shipping costs. We have conducted an urgent review of the refund process to ensure similar issues do not recur. Your feedback is crucial for us to improve our service.
We apologize for the inconvenience caused. We value you as a customer and hope to have the opportunity to regain your trust in the future.
The Nadula Hair Team
It was my first time ordering from…
Update 2: I got a response and working on getting the replacement wig.
Update:
I submitted the 5 Star review, returned my wig and sent two follow up emails once tracking said it was received at Nadula and I haven’t gotten a response.
It was my first time ordering from Nadula and once I received the wig it was not what I pictured and expected. I reached out to customer service with my concerns and was given a USPS return slip and given another wig that was suggested would look closer to what I was looking for. James was awesome and responsive!
February 4, 2026
Unprompted review
Reply from Nadula Hair
Hi Mary! We sincerely apologize for any inconvenience this may have caused, and thank you so much for sharing your complete experience!
Regarding the follow-up situation you mentioned—after the logistics tracking showed the item had been signed for and you returned it, you sent two emails inquiring about the return but received a delayed response, which is understandably anxiety-inducing and confusing. As a first-time customer, we completely understand the feeling of encountering communication breakdowns during the return process.
We are very sorry for the significant inconvenience this delay has caused. We note that you have already communicated with us that you wish to exchange it for another product. We will arrange for your dedicated customer service representative to actively follow up on your order issue as soon as possible, and we look forward to providing you with a satisfactory solution.
We highly value you as a customer and hope to have the opportunity to regain your trust in the future.
The Nadula Hair Team
James is absolutely wonderful
James is absolutely wonderful! He provides excellent customer care and service! I highly recommend!
February 10, 2026
Unprompted review
Everyone at Nadula was extremely…
Everyone at Nadula was extremely attentive and responded quickly to my enquiries . Well done guys can’t wait to get my wig !
February 10, 2026
Unprompted review
My Happy Wig Experience
My experience went well. I finally received my wig and I love it! The hair, the length, and the look is just what I wanted. I do think this company sends too many emails wanting me to buy more wigs. Other than that, I am satisfied.
Thank you,
Vivian K.
February 6, 2026
Unprompted review
I give a honest review and the delivery…
I give a honest review and the delivery was quick. It came at the end of the week. I thought it would take 2 weeks. I the quality was ok. It was very soft but a lot of fly aways. I’ll keep it for everyday wig. Nice company. I’ll Oder another different wig. Maybe a curly wig. Thank you for your service.
January 30, 2026
Unprompted review
NADULA is Definitely Scam-Adjacent
I purchased a total of 3 wigs from NADULA WIGS, and a 4th FREE wig was included, as apart of their BLACK FRIDAY/CYBER MONDAY 2025 sale, (in November), in 2 separate orders. This was my first mistake! The items weren’t shipped until January and then, the initial order was canceled by them, and it was indicated in their system and to add insult to injury, they sent all Black -colored wigs, while I ordered all reddish-brown wigs. They inferred, that though the color of the wigs, was THEIR MISTAKE, if I hadn’t have selected the insurance, they would not have accepted the wigs back, for an exchange or Refund! I have been trying to resolve this for over a month and now today, AFTER I RETURNED - EXACTLY WHAT I RECEIVED and over 10 emails detailing what was returned - they emailed me to accuse me of keeping the wig, that was canceled by them! This company makes; Returns, Refund Requests and simple Customer Service, bureaucratic and cumbersome, a tactic to dissuade consumers from pursuing their REFUNDS! I am out almost $100.00! DO NOT ORDER FROM THIS VENDOR, unless you want to lose; money, time and any semblance of a legitimate transaction. I purchased a product in good faith and with an expectation of receiving a product, while they have a patterned history of taking money and not delivering as promised!
February 2, 2026
Unprompted review
Reply from Nadula Hair
Hi Si'Mone,Thank you for your feedback. We value every customer's experience and sincerely apologize for the issues you encountered with your order, including the incorrect color, shipping delay, and communication difficulties. This is indeed inconsistent with our commitment to providing customers with high-quality products and services.
Regarding your return policy: Regardless of whether you purchased insurance, we are responsible for processing your return or exchange. We sincerely apologize for any misunderstandings or errors in our previous communication.
We should never make unfounded accusations against customers. The fact that we were unable to resolve your issue for over a month, and that communication was cumbersome and frustrating for you, reflects a significant deficiency in our customer service process. We are urgently reviewing the entire handling process and retraining the relevant personnel.
We sincerely hope to have the opportunity to resolve this matter properly for you immediately. We again sincerely apologize for the financial loss, time wasted, and emotional distress caused by this poor shopping experience. We understand your anger and disappointment and fully respect your decision to share your experience. If you are still willing to give us another chance to improve, we promise to take concrete actions to regain your trust.
Sincerely,
The Nadula Hair Team
I high recommend this company,very…
I high recommend this company,very professional and guilty products
February 3, 2026
Unprompted review
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