NADUVI Reviews 

I had some questions before hand and the customer care helped me out a lot!! The sofa was also great & delivered on time! Will furnish the rest of my house from here :)

I ordered a bed on 7th July and at the time expected delivery was supposed to be 4 to 8 weeks (was happy to wait). However on 7th Aug, I received an email from delivery company that my order will be delivered soon and then few days later for some reason the delivery was cancelled. Since then I have contacted Naduvi multiple times and unfortunately they have not been able to resolve the issue and it has been 14 weeks and I still have not received the bed or any status on when I can receive it. It is really frustrating to wait for so long.

As described, on time and easy to buy

My order was delayed and it was very difficult to get any updates from NADUVI and had to call multiple times and text multiple times just to get the same response with no new information. It has been a very frustrating experience.

Everything went smooth and fast, as expected.

I ordered one month ago a sofa and niether recieved it nor any update. just commercial emails.

Our couch arrived damaged but thanks to Romee from the customer service, we found an agreement. She did a great job, she gave us regularly updates and is really friendly. Really impressed by her work! Great job Romee! 👏

Very bad product

The price-quality ratio is very poor: the piece is aesthetically nice, but definitely not worth 400€ (luckily we purchased it at a discounted price, but even then I'm not sure it matches the price tag): the external layer is very thin and not always properly glued.

Other than this, the delivery and customer service were good, the instructions were not super clear but manageable.

A COMPLETE DISGRACE - AVOID NADUVI AT ALL COSTS.

I rarely write reviews, but I feel compelled to share my experience to protect anyone considering a purchase from Naduvi. This company is nothing short of a scam.

As many other reviews have pointed out, they sell damaged furniture, perfectly packaged so the flaws aren’t visible at first glance. Once you open the package, you discover the damage. Initially, their customer service team acts concerned, but after you patiently wait for a resolution, they turn the situation around, in my situation they claimed that because the packaging was flawless, the damage must have been caused by me and refer a lot to their partners - which are irrelevant as Naduvi acts as the main seller and should be responsible for fixing the issue.

In my case, they even suggested that I somehow cut my sofa open with a knife ( even provided the type of knife that was most likely used ) and damaged the sofa legs—within an hour of receiving and unpacking a product I paid a significant amount of money for. All so bizarre.

They provide no evidence of the product’s condition prior to shipping, yet insist it couldn’t have been sold in a damaged state. Additionally, the product I received wasn’t even from the brand it was advertised to be - Instead, they sent a dupe exported from Eastern Europe - with a different tag/brand name then what was advertised.

I tried to work with them to come up with a solution, asking for a partial refund to fix the damages myself, but all they offered was a measly 10% off or a full refund—which I don’t trust I would ever receive, considering they charged me with causing the damages in the first place - and also when asked they refused to confirm a full refund will be issued.

I’ve lost a lot of money on something that had a significant lower value, will ( maybe ) receive 10% of the value back which will not fix the damages this sofa contained.

When confronted the customer service agent shut the chat closed, when asked to chat to their legal department they ignored - pity.

Please be cautious and avoid Naduvi at all costs. This scam is cleverly concealed behind friendly customer service, but the deception runs from start to finish & this is definitely not the treatment any customer should get.

A

We ordered a sofa which never arrived!
The transport service told us twice that it would deliver and we made sure we were available.
They never came.
Then they told us they couldn't deliver because we weren't home, even though we were.
We had to send several emails to Naduvi to ask for a refund. The process took too long.
I would not recommend this shop.

They delivered a package with only a days notice. They offered no options to change the date, time or location.

Since we are on our holiday, our package will be left unattended for more than a week or at one of our neighbors that is not trustworthy.

They sent the package from another vendor and tried to pin at them and/or the delivery service. They claim no guilt in this process.

Do not buy here. It’s great when things work out, but terrible when they don’t.

I recently purchased a sofa from Naduvi via FonQ and I can say it has been the worst experience of my life so far.

To begin with, the sofa was delivered late. After that, when the delivery occured, the delivery company damaged our floor by dragging the boxes on the floor, creating a big scratch of approximately 2 meters. After this, we open the boxes and, suprise, the sofa is damaged as well.

We have been in touch with Naduvi via email and they never replied to us. We have been in touch again via chat and the agent advised us to use a form on the website to raise rhe issue. We tried that but the form doesn work.

The delivery company in the meantime also disappearead.

In summary, the worst experience of my life so far.

Really really bad experience with NADUVI, I ordered a table 1 month ago, still no news about it, 'no support agent available to take the call' when I try to call. No one is replying or helping, I WANT MY 300 EUROS BACK. Don't buy on this website it is a nightmare

I have bought a rug. It was supposed to be a shaggy rug but the density was so poor and thin. We decided to return it and it's a couple weeks now, first it took them days to confirm, their courier didn't show up for the pickup and now they are again not answering. AND THEIR RETURN POLICY IS NOT HONEST AND CLEAR.

Horrible experience. I dont even know where to start. Ordered a cream couch. Received a grey, stained couch. I complained and they wrote an email like. “Oh we are so sorry you received a grey couch and it’s dirty :( it happens sometimes :( bla bla bla” VERY unprofessional, I couldnt even believe it. Then I stepped in as the interior designer of my client. Giving them their options (legally and written on their website). We got the return for free and 10% on the reorder of the couch as we were then ordering beige.
They pick up the grey couch and deliver the same one. I dont know what to do at this point.

I bought a chouch, a half year ago. Parts of the couch were a different colour. It got only fixed after 4 months. As for now, i am still waiting for the second pillow i was supposed to receive with the couch. A half year later... its really crazy.

Oder! 220214
I bought a bed table here, but the table arrived in a different color!! I want to return the table, I made a return on the website, but no one sends me an address for the return!!! I have never seen anything like this, where there is no address for the return!!!! It is impossible to contact them!!!

Would choose again. The chair I bought was not the color it was online. Butcthey took it back and payed the return

Delivery of the product was great but we would like to return the item. We have logged the return but have received no response in a week. Very happy to change the review to 5 stars when the return is handled.

Referentie aanvraag: RE-2024-04269
Ordernummer: 217958
Datum aanvraag: 25-07-2024 9:05