Najaf Rugs Reviews 299

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, often noting that items are even better in person than depicted online, with many appreciating the craftsmanship and unique designs. The delivery service is frequently highlighted for its speed and efficiency, with many consumers receiving their orders promptly and well-packaged. Reviewers also commend the exceptional customer service, citing helpful and responsive interactions. However, some customers also noted issues with the delivery service, specifically mentioning inefficiencies and obstructive experiences with UPS. A few other people felt that customer services were difficult to deal with, describing them as a "nightmare" and finding it challenging to connect with someone in authority. Additionally, some reviewers mentioned unexpected import fees payable upon delivery, which were not clearly explained beforehand.

What people talk about most

Product

Reviewers express high satisfaction with the products, frequently praising the rugs for being exactly as... See more

Quality

Consumers find quality to be positive, consistently praising the rugs as beautiful, unique, and exactly as... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting speedy and fast delivery, with... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers highlight excellent... See more

Based on these reviews

Rated 5 out of 5 stars

absolutely love my najaf rug- its exactly as pictured (even better is how soft and thick it is) its my second purchase from them, im in sydney and speedy delivery was a bonus - highly recommended!

Rated 5 out of 5 stars

A mesmerising and memorable experience to visit Najaf Rugs at Prahan. **Maria is so graciously warm and inviting, sharing their most beautiful pieces and the history of the wools and weaving pro... See more

Company replied

Rated 5 out of 5 stars

I have bought a many rugs from Najaf Rugs over the last few years and I have always been impressed with their wide range, quality, pricing and customer service. I live in a rural area and the shipp... See more

Company replied

Rated 5 out of 5 stars

I got two 3m runners for my hallway and they’re even more beautiful than in the photos. The quality and craftsmanship that went into them is also fantastic. The two underlays that I bought with them a... See more

Company replied


Company details

  1. Rug Store
  2. Carpet Store

Written by the company

We're the home of beautiful handmade Rugs & Textiles, sourced all over the globe, just for you.


Contact info

4.9

Excellent

TrustScore 5 out of 5

299 reviews

5-star
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Rated 5 out of 5 stars

Beyond Beautiful Rugs

The rugs are beyond beautiful delivered to WA very efficiently.
Thankyou so much for a customer service that is of such a high standard.
It was a lovely experience from choosing to their delivery
Kindest Regards
Gillian

April 7, 2026
Rated 5 out of 5 stars

Highly recommend Najaf Rugs

Najaf Rugs were really easy & professional to deal with. They answered all my questions fully and clearly. They sent the rug very quickly after purchase and the courier they used delivered it to the depot in town very quickly. I am so very pleased with the rug I bought & it looks gorgeous in my rustic home in the bush. I love knowing it has history & a story behind it. Thank you.

March 2, 2026
Rated 5 out of 5 stars

Amazing Customer Service

Maria and her team delivered the perfect rug and made the process so easy. Maria has excellent communication and you can feel how invested she is in making sure you have a great experience and find the perfect rug for your space. I love my rug!

January 29, 2026
Rated 5 out of 5 stars

Great selection

Great selection, explained by 2 great people, knowledgeable, passionate. A thoroughly enjoyable buying experience- and of course the rug is unique and amazing, full of character and charm just like Najaf and his daughter

January 31, 2026
Rated 5 out of 5 stars

Nice attractive rug

Attractive rug, as described. Fairly worn thus thin as it's an old one with muted colours and character. Suits its spot very well.
Delivery was fast.

January 5, 2026
Rated 5 out of 5 stars

The goods are fabulous

The goods are fabulous. Communication was great. Goods arrived on time. Thank you for my lovely new rug.

December 11, 2025
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Reply from Najaf Rugs

Thanks so much for your kind words. We’re thrilled you love the rug!

Rated 5 out of 5 stars

Beautiful rug.

Great website. Rug as pictured. Great price on sale. My second Najaf rug. Love them both. Speedy delivery. Thanks Najaf. Cheers Viv

November 30, 2025
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Reply from Najaf Rugs

Thank you so much, Viv! We’re so glad you love both rugs and appreciate your continued support.

Kind Regards,
Maria

Rated 5 out of 5 stars

Beautiful!! ⭐️⭐️⭐️⭐️⭐️

I got two 3m runners for my hallway and they’re even more beautiful than in the photos. The quality and craftsmanship that went into them is also fantastic. The two underlays that I bought with them are also great. Neither our bounding greyhound, nor our toddler has managed to shift them from place. Highly recommend Najaf Rugs!

November 17, 2025
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Reply from Najaf Rugs

Hi Alba, Thank you so much! We’re so happy to hear you love the runners, sounds like they’ve passed the ultimate test with your greyhound and toddler.

Kind regards,
Maria

Rated 5 out of 5 stars

Wonderful service and a great rug.

Wonderful service and a great rug.
It is my first time buying from Najaf Rugs having no doubt I would be happy judging by previous reviews. It is definitely a great company with a great history, the owner having been a refugee from Afghanistan.

November 10, 2025
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Reply from Najaf Rugs

Thanks so much, Odile! We’re so happy you love your rug and appreciate your thoughtful words.

Kind regards,
Maria

Rated 5 out of 5 stars

Simply the best on line buying…

Simply the best on line buying experience for buying interesting rugs. Beautiful authentic rugs at fair prices, honest communication, and very speedy delivery, a pleasure to do business with them . Highly recommended .

November 10, 2025
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Reply from Najaf Rugs

Sara, thank you for your continued support and kind words. We're so happy to hear that you've had a positive experience.

Kind regards,
Maria

Rated 5 out of 5 stars

We absolutely love our new Kilim rugs

We absolutely love our new Kilim rugs! The designs and colors are beautiful, and they arrived quickly and were carefully packaged for protection. Our entire experience with Najaf Rugs has been 100% positive. Thank you for such a wonderful product and service!

September 29, 2025
Unprompted review
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Reply from Najaf Rugs

Hi Leroy,
Thank you so much for your kind words! We’re so happy to hear how much you love your Kilims. It means a lot to us that you had such a positive experience.

Rated 5 out of 5 stars

Beautiful rug sent so quickly and…

Beautiful rug sent so quickly and safely from Melbourne to Sydney! Thank you!

October 28, 2025
Najaf Rugs logo

Reply from Najaf Rugs

Hi Amanda, thank you so much for your kind words and 5-star review! We're so appreciative.

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