Stella Rugs Reviews 115

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Worked really well. Removed Lipstick and foundation makeup carpet stains way better than expected. Highly recommend.

Rated 5 out of 5 stars

Rae was absolutely fantastic and ever so helpful. Great array of rugs. Purchased a hand woven woollen rug and at a very, beyond reasonable price. Perfect quality. She took a call from me and responded... See more

Company replied

Rated 4 out of 5 stars

Ordering process was a breeze with a personal thank you note added to the positive experience of doing business with an Aussie company. The rug looks easy to maintain although I was a bit disappoi... See more

Company replied

Rated 3 out of 5 stars

The product overall was good quality. Although communication and response time is quite poor. They also advertise dispatch within 24 hours which is not correct in all cases, delivery takes 2 weeks wit... See more

Company details

  1. Rug Store

Written by the company

Beautiful Rugs: Natural Fibres: Affordable Prices: Free National Delivery


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

115 reviews

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Rated 5 out of 5 stars

Worked really well

Worked really well. Removed Lipstick and foundation makeup carpet stains way better than expected. Highly recommend.

December 16, 2025
Rated 5 out of 5 stars

The 2 doorway 100% coir mats I got from…

The 2 doorway 100% coir mats I got from Stella Rugs were just that - 100% coir, and perfect for my flat. Look good too! and feel good.
I found it hard to find coir mats without a rubber or pvc backing (i.e. not in fact %100 coir as advertised) - these were the only ones. I am not even sure why backing is applied to coir mats.

So thanks Stella Rugs - I'm glad I found you.

Margie

May 26, 2025
Rated 5 out of 5 stars

What a fantastic company

What a fantastic company. We had a mix up with post but I received a personal call to sort it out. Very prompt and friendly. My item arrived very quickly. I love the rug I purchased. I will be buying from Stell Rugs again.

October 23, 2024
Rated 5 out of 5 stars

Great customer service

Great customer service. Unfortunatly i had to return a rug i bought and as i emailed for instructions for the return i received a reply by one of their lovely team saying she will be passing by my place and will pick it up personally..The refund was processed the next business day. I was so impressed..Great rugs too. I highly recommend Stella Rugs.

April 21, 2024
Rated 3 out of 5 stars

Good Quality Product But Misleading Communication and Delivery Timelines

The product overall was good quality. Although communication and response time is quite poor. They also advertise dispatch within 24 hours which is not correct in all cases, delivery takes 2 weeks with no order tracking or update notifications. Only after multiple phone calls were the items delivered. This same ordering process happened on 2 seperate orders

November 3, 2023

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