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Rated 1 out of 5 stars

Literally got scammed. They delivered a wrong phone case, then I tried contacting customer support. Over 10 replies later, still didnt agree to send a new case or a refund. Customer service blocked my... See more

Rated 1 out of 5 stars

I contacted nakamacases to ask what their reflective outlines on their cases were made from, because I work around reactors and can’t have certain materials on my person. All they replied was “ou... See more

Rated 5 out of 5 stars

I ordered weeks ago 2 phone cases (Tanjiro and Luffy) after their come back and it was really worth the wait. I ordered in the past and comparing them to the new ones they have better quality and pr... See more

Company replied

Rated 5 out of 5 stars

Purchased a Nezuko phone case from here and I absolutely love it! Looks exactly how it was advertised and the delivery didn’t take long at all. I can track the parcel and gave me frequent updates, wou... See more

3.5

Average

TrustScore 3.5 out of 5

34 reviews

5-star
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1-star

Replied to 63% of negative reviews

Typically takes over 1 month to reply

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Rated 1 out of 5 stars

Literally got scammed

Literally got scammed. They delivered a wrong phone case, then I tried contacting customer support. Over 10 replies later, still didnt agree to send a new case or a refund. Customer service blocked my email address.

April 17, 2026
Unprompted review
Rated 1 out of 5 stars

No English

I contacted nakamacases to ask what their reflective outlines on their cases were made from, because I work around reactors and can’t have certain materials on my person.

All they replied was “our material does no cause reflection”

Except it does. This is not an English-speaking entity. Some dropshipper from China that I can’t communicate with. Be aware of this fact if you need to speak with them about any issues with your order.

February 28, 2026
Unprompted review
Rated 5 out of 5 stars

Completely amazing 🤩

I ordered weeks ago 2 phone cases (Tanjiro and Luffy) after their come back and it was really worth the wait. I ordered in the past and comparing them to the new ones they have better quality and premium finishes. I selected Mag-Safe and Gloss Sealant option and I completely love it.

The customer service are lovely, they helped me out with any questions I had, I’m completely satisfied with the new purchase ✌🏼

February 3, 2026
Unprompted review
Nakama Cases logo

Reply from Nakama Cases

Thank you very much for your support! We are really happy you love the new phone cases and designs we were working for months!

Rated 1 out of 5 stars

I would not trust this company

I would not trust this company. They charge extra for express shipping if you choose. It has been 4 months and my case never has shown up.

Asked for a refund because my phone literally broke waiting on the case and to no avail they are dead set on not refunding me.
Instead they'd rather deliver a case to a phone I don't have.

August 13, 2025
Unprompted review
Nakama Cases logo

Reply from Nakama Cases

Hi, Nakama! Please, contact us to support@gmail.com Only few orders experimented this delivery issue. But we will make sure you will receive your order.

Rated 1 out of 5 stars

Never received the product

Never received the product. I even paid extra for the express shipping. Their tracking site is useless and the tracking updates they keep sending me just say it's out for delivery.

October 17, 2025
Unprompted review
Nakama Cases logo

Reply from Nakama Cases

Hi, Nakama! Please, contact us to ssupport@nakamacases.com Only few orders experimented this delivery issue. But we will make sure you will receive your order.

Rated 5 out of 5 stars

Nice case

The case is nice quality and it didn’t take that long to arrive.

September 17, 2025
Unprompted review
Rated 2 out of 5 stars

Case Graphic Durability

I was really proud of this company for being reliable and actually sending the cases as advertised until…

Not even a week had passed before the case started to peel and bubble. Either the cases are made cheaply or assembled poorly, and for over $30 it just feels like a ripoff. A replacement case might be acceptable if it weren’t another $30+, assuming the one I have now even lasts a decent while longer.

September 17, 2025
Unprompted review
Nakama Cases logo

Reply from Nakama Cases

Hi, Nakama! Please, contact us to support@nakamacases.com. Only few orders experimented this issue. We have in our website a Case Care Guide to avoid this kind of issue. Please contact us via email and we will send you a new one for free.

Rated 1 out of 5 stars

Wrong Case size

I ordered a case a month ago, and it arrived today. The case was for my S23 Fe, but it doesn't fit at all. And now the site is down for maintenance.

September 16, 2025
Unprompted review
Nakama Cases logo

Reply from Nakama Cases

Hi, Nakama! Please contact us support@nakamacases.com. Some customers ordered the wrong phone model and they didn't get noticed. When we were under maintenance, we still had the customer service working, it was even in our website. Please contact us so we can fix this issue.

Rated 1 out of 5 stars

Toji nakama cases

I ordered a Toji phone case because I love the character. Shipping to the EU took around 2 weeks, which I’m okay with. However, I was disappointed with the quality. I purchased the Mag-safe version and paid for secure shipping, but it arrived with bent edges and a bent frame. Compared to another Mag-safe plastic case I bought for $30, this one felt cheap and poorly made. UPDATE, it’s not even been a week and the paint (art) of Toji is already peeling off.

September 12, 2025
Unprompted review
Nakama Cases logo

Reply from Nakama Cases

Hi! Please contact us at support@nakamacases.com so we can help you to fix this issue. There is a page in our website about a Case Care Guide to avoid this kind of issue but don't worry, we will send you a new one for free! Please contact us via email.

Rated 5 out of 5 stars

Nezuko Phone Case

Purchased a Nezuko phone case from here and I absolutely love it! Looks exactly how it was advertised and the delivery didn’t take long at all. I can track the parcel and gave me frequent updates, would definitely purchase from here again. I will be wearing this case for Infinity Castle film premier, thank you🩷🎋

September 3, 2025
Unprompted review
Rated 5 out of 5 stars

QUALITY 💯

The custody arrived in about ten days, but it was really worth it. I'm really happy and I love him right away.

September 5, 2025
Unprompted review
Nakama Cases logo

Reply from Nakama Cases

We are very happy you love your new phone case :)

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