At first, I was a bit skeptical because I discovered this brand through an Instagram advertisement. However, I decided to place an order anyway. The shipping took quite a while, but that wasn't a prob... See more
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See what reviewers are saying
Highly recommended! Gorgeous lingerie and top-notch service ✨ I just wanted to share my wonderful experience with this online store! The lingerie is absolutely beautiful, stunningly sexy, and t... See more
Poor packaging and poor customer service. Asked for photos of my torn up gift box. It's a stupid gift box, just ship me another instead of wasting more of my time. Also, not drop shipping from france.... See more
I placed (a fairly big) order and everything seemed to go well. However, i did not get an orderconfirmation or any login credentials. The payment was completed on my creditcard. After contact the comp... See more
Company details
Written by the company
NAKED Underwear, marque de lingerie audacieuse pour femme.
Contact info
3.1
Average
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 77% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Extremely thought through lying
From the instagram page and the reviews on this site I thought I could trust this website but was deeply disappointed.
Although I bought everything at a discount promotion, I still paid way too much for such China goods. The delivery was announced 2 days later but took 3 weeks to arrive!!! From France to Germany it takes 3 days at most so lies over lies.
Never buy from this site all these reviews here must be bought and lies.
April 17, 2024
Unprompted review
I highly recommend the naked brand
I highly recommend the naked brand, which offers very good quality lingerie
Super comfortable to wear and the lace is superb
April 12, 2024
Unprompted review
Reply from Naked Underwear
Hello,
Thank you very much for your feedback.
We are delighted to hear that you appreciate the quality of our lingerie, its comfort, and the beauty of the lace.
We are very pleased to receive your recommendation and thank you for your trust.
Best regards,
Naked Underwear
Don’t let them scam you!
Don’t let them scam you!
They just Sell Cheap stuff from AliExpress and will make you Pay unreliable Prices. No Return. Customer Service is a NIGHTMARE
March 2, 2024
Unprompted review
Eva is a wonderful person
Eva is a wonderful person, she always listens and gave me the best choice of products. I loved what I received (the Moon set).
March 25, 2024
Unprompted review
Reply from Naked Underwear
Hello,
Thank you very much for your feedback. We’re delighted to hear that Eva was able to assist you thoughtfully and provide you with the best possible advice on your selection.
We’re also glad you like the Moon set.
We look forward to serving you again very soon.
Best regards,
Naked Underwear
NAKED is an excellent brand with great…
NAKED is an excellent brand with great models and friendly advice. Thanks.
March 7, 2024
Unprompted review
Reply from Naked Underwear
Guten Tag,
vielen Dank für Ihr Feedback. Wir freuen uns sehr, dass Ihnen unsere Modelle und unsere Beratung voll und ganz gefallen.
Ihre Nachricht freut uns sehr.
Wir würden uns freuen, Sie bald wieder bei uns begrüßen zu dürfen.
Mit freundlichen Grüßen,
Naked Underwear
The products where sent in the wrong…
The products where sent in the wrong sizes and the Customer Service was Not willing to offer me a Solution which would Not been negative for me.
Annina
March 26, 2024
Unprompted review
I bought the two-piece swimsuit PEARL…
I bought the two-piece swimsuit PEARL when I was on vacation last month and the quality of the swimsuit is good.
March 5, 2024
Unprompted review
Reply from Naked Underwear
Hello,
Thank you very much for your feedback. We’re delighted to hear that you’re happy with the PEARL swimsuit and that its quality has met your expectations, even while on vacation.
We really appreciate your feedback.
We look forward to serving you again very soon.
Best regards,
Naked Underwear
Fast shipping with a leather harness…
Fast shipping with a leather harness offered, first order and I'm 100% satisfied.
March 22, 2024
Unprompted review
Reply from Naked Underwear
Hello,
Thank you very much for your feedback. We’re delighted to hear that you’re satisfied with your first order and that both the delivery and the product met your expectations.
We’re very pleased that you’re satisfied.
We look forward to serving you again very soon.
Best regards,
Naked Underwear
It's the best lingerie store I've ever…
It's the best lingerie store I've ever known, reliable, good products at an unbeatable price.
March 14, 2024
Unprompted review
Reply from Naked Underwear
Hello,
Thank you very much for your feedback. We are delighted to hear that you consider our store to be the best and that you are completely satisfied with our products and prices.
Your trust means a great deal to us.
We look forward to serving you again very soon.
Best regards,
Naked Underwear
I'm a recent customer who got the…
I'm a recent customer who got the promotional offer on Facebook and it's a pleasure to share with you my satisfaction with the quality, it's good, the delivery time is short.
March 20, 2024
Unprompted review
Reply from Naked Underwear
Hello,
Thank you very much for your feedback, and welcome as a customer. We are delighted that you are satisfied with the quality of our products and our delivery times.
Your satisfaction is very important to us.
We look forward to welcoming you back soon.
Best regards,
Naked Underwear
Fast delivery
Fast delivery, the Wild Bodysuit is what I ordered. Satisfied, reliable site. Highly recommend.
March 15, 2024
Unprompted review
Reply from Naked Underwear
Hello,
Thank you very much for your feedback. We’re delighted to hear that the delivery was fast and that you’re completely satisfied with the Wild bodysuit.
We truly appreciate your recommendation and your trust in us.
We look forward to serving you again very soon.
Best regards,
Naked Underwear
Order received promptly and matched the…
Order received promptly and matched the picture on the Naked website exactly!
March 19, 2024
Unprompted review
Reply from Naked Underwear
Hello,
Thank you very much for your feedback. We’re delighted to hear that your order arrived quickly and that it matches the photos on our website perfectly.
We’re very pleased that you’re satisfied.
We look forward to serving you again very soon.
Best regards,
Naked Underwear
Received the same item as described
Received the same item as described, on-time delivery and excellent tracking.
March 14, 2024
Unprompted review
Reply from Naked Underwear
Hello,
Thank you very much for your feedback. We’re delighted to hear that the item matched its description perfectly and that both the delivery and tracking met your expectations.
Your satisfaction is very important to us.
We look forward to serving you again very soon.
Best regards,
Naked Underwear
The three-piece MUSE set is simple but…
The three-piece MUSE set is simple but pretty and very comfortable to wear. I'm happy with this order from NAKED U!
March 22, 2024
Unprompted review
Reply from Naked Underwear
Hello,
Thank you so much for your feedback.
We’re thrilled to hear that you like the item and find it comfortable to wear. Your satisfaction is our greatest reward!
We look forward to seeing you again very soon at NAKED
Fast order processing
Fast order processing, wonderful packaging, perfect for a first online shopping experience for me!
March 15, 2024
Unprompted review
Reply from Naked Underwear
Hello,
Thank you so much for your feedback! We’re delighted to hear that your first shopping experience was perfect and that you appreciated the quick processing and the quality of the packaging.
We look forward to seeing you again soon in our store!
I liked my order placed at NAKED
I liked my order placed at NAKED, beautiful packaging, good product and good size :)
March 12, 2024
Unprompted review
Reply from Naked Underwear
Hello,
Thank you very much for your feedback.
We’re delighted to hear that you were satisfied with your order—from the packaging to the quality and quantity of the products.
We look forward to seeing you again soon in our store!
Eva was very responsive to my claim…
Eva was very responsive to my claim regarding the size error. I finally received the correct one and am satisfied. She's a good customer advisor.
March 19, 2024
Unprompted review
Reply from Naked Underwear
Hello,
Thank you very much for your feedback.
We’re delighted to hear that your request was handled quickly and that you received the correct item. We’ll be sure to pass your message along to Eva, who will be very happy to hear it.
We look forward to seeing you again soon in our store!
Don't trust the reviews
I can't believe they have almost 4.6 stars here, and I'm convinced they are just faked reviews. I have never purchased with a worse company. I've been waiting for over 6 weeks for my package when they have a 2-day delivery promise. On week 2 they sent me a 20 EUR voucher to "make up" for the delay, but I haven't even seen what their product looks like or if it's good quality.
March 21, 2024
Unprompted review
I had at NAKED the perfect gift for a…
I had at NAKED the perfect gift for a friend difficult to satisfy. Great!
March 13, 2024
Unprompted review
Reply from Naked Underwear
Hello,
Thank you very much for your feedback. We’re delighted to hear that you found the perfect gift with us—even for someone who’s hard to please.
We’re very pleased that you’re satisfied.
We look forward to serving you again very soon.
Best regards,
Naked Underwear
Lingerie well made
Lingerie well made, it's the first time I order and I'm happy with the quality of the set.
March 6, 2024
Unprompted review
Reply from Naked Underwear
Hello,
Thank you very much for your feedback. We’re delighted to hear that you’re satisfied with your first order and that you like the quality of the items.
We’re very pleased that you’re satisfied.
We look forward to serving you again very soon.
Best regards,
Naked Underwear
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