Ordered there several times from Germany, everything was fine, no problems with shipping. Last time I was able to get the Awake NY Jordan 6. I would give 💯 points, if it’s possible 😃 great retailer,... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I was able to purchase a very limited pair of sneakers from Naked that were completely sold out here in the States. Order shipped Monday after being accepted Friday and got to NYC by Tuesday via DHL,... See more
Company replied
My First purchase at Naked online store and fantastic experience where I was keeping an eye for a while now and I was waited to catch one grail for me .the shoes came very well packed with no defect a... See more
Company replied
I bought a pair of Hoka for a very good price from Naked, they have been very clear with communication about delivery, everything was tracked and updated via email. So, thank you! I only had an i... See more
Company replied
Company details
About NAKED Copenhagen
Written by the company
Established in 2004, NAKED Copenhagen consists of a web shop as well as two stores located in the heart of Copenhagen and one store in Aarhus.
NAKED Copenhagen focuses solely on catering to and meeting the unique needs of female consumers. As a part of NAKED Copenhagen's DNA, they strive to empower girls - in a usually male-dominated industry - worldwide on different platforms like social media and editorials.
NAKED Copenhagen mainly carries sneakers, but also clothing and accessories from big brands like Nike, Adidas, Asics, Vans, New Balance, Air Jordan, Reebok, Puma, Clarks Originals, The North Face and more.
NAKED Copenhagen focuses solely on catering to and meeting the unique needs of female consumers. As a part of NAKED Copenhagen's DNA, they strive to empower girls - in a usually male-dominated industry - worldwide on different platforms like social media and editorials.
NAKED Copenhagen mainly carries sneakers, but also clothing and accessories from big brands like Nike, Adidas, Asics, Vans, New Balance, Air Jordan, Reebok, Puma, Clarks Originals, The North Face and more.
Contact info
Bryggernes Plads 14, 1., 1715, København V, Denmark
- 33158380
- info@nakedcph.com
- nakedcph.com
4.3
Excellent
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I would not have purchased if I had…
I would not have purchased if I had know I would have to pay an extra $41 dollars for duty
January 9, 2026
Reply from NAKED Copenhagen
Hi,
Thank you for your review. We’re sorry to hear that the additional charges were an unexpected and frustrating experience.
For international orders, customs duties, taxes, and import charges may apply.
These fees are determined by local authorities and are not set or collected by us. This information is stated on our website prior to purchase.
We always aim to be as transparent as possible so customers can make an informed decision before placing an order.
Take care!
Best regards,
Sandra - NAKED Copenhagen
Good experience
Good experience. The purchase went very smoothly. The product, price, and delivery were excellent.
Greetings from Germany.
January 5, 2026
Reply from NAKED Copenhagen
Hi there Gabriele,
Thank you so much for taking the time to leave your review. It means a lot to us to hear you had a great experience.
Enjoy your purchase and we hope to see you again soon.
Have an amazing day!
Best,
Flora - NAKED Copenhagen
Reply from NAKED Copenhagen
Hi there,
Thank you so much for your kind review!
We’re thrilled to hear that you enjoyed the deal, our service, and the fast shipping. Your support means a lot to us!
We look forward to serving you again soon.
Best regards,
Sandra - NAKED Copenhagen
I never received my shoes but it says…
I never received my shoes but it says delivered
December 29, 2025
Reply from NAKED Copenhagen
Hi there,
We’re very sorry to hear that you haven’t received your shoes. This is definitely not the experience we want our customers to have.
Please contact our customer service team at customerservice@nakedcph.com
so they can assist you further and help resolve this issue as quickly as possible.
Thank you for your patience.
Looking forward for your respons so we can resovle this asap.
Best regards,
Sandra - NAKED Copenhagen
I command around the 17th november and…
I command around the 17th november and I have received a pair of Nike air but the size was not good. I send them back with the official return paper and never get the shoes back
November 10, 2025
Reply from NAKED Copenhagen
Hi,
We’re sorry to hear about this issue.
Please contact our customer service team at customerservice@nakedcph.com so we can assist you and resolve the matter as quickly as possible.
Best regards,
Sandra - NAKED Copenhagen
I want to buy but navigating tarrifs…
I want to buy but navigating tarrifs has become s challenge . Pls work on including the tarrif fee in advance like many other sites have done so we can buy from the US
August 22, 2025
Reply from NAKED Copenhagen
Hi there,
Thank you for your feedback.
We understand that navigating tariffs can be challenging when ordering from abroad.
All information regarding shipping, customs, and taxes is clearly explained on our website here: https://nakedcph.com/pages/shipping
If you have any questions or need help with your order, you’re always welcome to contact our customer service team at customerservice@nakedcph.com
We’re happy to assist and make the process as smooth as possible.
Best regards,
Sandra - NAKED Copenhagen
Very bad customer service
Very bad customer service,
I don’t think they know about the rules ,
Very bad experience with even the head of the customer service. Not anymore from this webshop and I will give an advice to people I k ow to not order nothing from this web
The person I texts with her name is Mathilde
December 19, 2025
Unprompted review
Reply from NAKED Copenhagen
Hi there,
We’re sorry to hear about your experience and apologize if our service did not meet your expectations.
All our terms and conditions are clearly described on our website to ensure transparency for our customers.
If you have any further questions or concerns, please feel free to contact our customer service team at customerservice@nakedcph.com
We are happy to assist and clarify any issues.
Best regards,
Sandra - NAKED Copenhagen
Excellent
I ordered a hat from Naked Copenhagen and I’m really happy with it. It arrived very quickly and was exactly as expected.
December 17, 2025
Reply from NAKED Copenhagen
Hi there,
Thanks so much for your lovely review!
We’re so happy to hear you love your hat and that it got to you quickly. Enjoy wearing it!
Best regards,
Sandra - NAKED Copenhagen
They never have anything in the store
They never have anything in the store. You can see in the website that something is available, but when you come in, you get: “Noooo, we don’t have theeeem,” without even checking the stock. I assume sales assistants have an amazing memory and immediately know the entire inventory! AMAZING. Don’t waste your time going to the store.
December 22, 2025
Unprompted review
Reply from NAKED Copenhagen
Hi,
We’re sorry to hear about your experience.
Our inventory can change quickly, so items listed online may sometimes be out of stock in-store.
To be sure, we recommend calling us at +45 33 15 83 80 (Mon–Fri: 10–16, Sat: 10–14) before your visit. We’ll gladly check availability or forward your request to the store so you don’t make a wasted trip.
Best regards,
Sandra - NAKED Copenhagen
Had an issue with customs
Had an issue with customs. They charged me $65 to clear the $110 sneakers I ordered. I have ordered sneakers from abroad for years and have never had a customs payment before. While it may not be Naked’s fault, please review how you are filing the customs forms. Thanks
December 14, 2025
Reply from NAKED Copenhagen
Hi there,
Thank you for your feedback.
We’re sorry to hear about the customs charges and understand how frustrating this can be.
Customs fees are determined by local authorities and are outside of our control. All shipments are declared correctly, and details about possible customs charges are available on our website.
You're always welcome to contact our Customer service team if you have any questions on email: customerservice@nakedcph.com or phone : +45 33 15 83 80 (phone hours are monday - friday : 10AM - 4PM & saturdays : 10AM - 2PM)
Take care
Best regards,
Sandra - NAKED Copenhagen
Reply from NAKED Copenhagen
Hi there,
So sorry your sneakers haven’t arrived yet!
Sometimes deliveries get delayed. Please reach out to our customer service at customerservice@nakedcph.com or +45 33 15 83 80 (Mon-Fri 10-16, Sat 10-14) and we’ll, hopefully, sort it out for you.
Thanks for your patience!
Best regards,
Sandra - NAKED Copenhagen
Reply from NAKED Copenhagen
Hey there,
Thanks a lot for the great feedback.
We're so glad you had a good experience. Hope to see you again soon!
Take care,
Sandra - NAKED Copenhagen
Did not resolve my issue
Did not resolve my issue. Do not conduct fair and reasonable business practices. Extremely unhelpful. I will not be purchasing from you all anymore and will tell my friends who have purchased with you in the past about this horrible experience.
December 8, 2025
Reply from NAKED Copenhagen
Hello,
We’re sorry to hear that you feel this way and that your issue was not resolved to your satisfaction. This is certainly not the experience we aim to provide, and we take feedback like this very seriously.
We would really like the opportunity to review your case again and see if we can find a fair solution. Please contact us at customerservice@nakedcph.com with your order number or previous correspondence so we can look into this further.
Thank you for sharing your feedback - it helps us improv
Best regards
Sandra - NAKED Copenhagen
Fast delivery
Fast delivery, article as described, everything was fine. We already ordered another pair of sneakers at NAKED.
October 23, 2025
Reply from NAKED Copenhagen
Hi you,
Thanks for the review!
Great to hear everything arrived fast and as expected - and awesome that you already ordered another pair!
We're always here if you need anything.
Best regards,
Sandra - NAKED Copenhagen
Damaged item box and shitty customer service
I have ordered multiple times on Nakedcph and never had an issue. However, I ordered a pair of Birkenstock Boston’s during Black Friday and the box came completely damaged. I reached out to the customer service and they completely denied that it is their fault. I literally have evidence that the product box as well as the shipping box were damaged, taped and whatnot and they claimed they never tape the product box and “all their products are sold as new and checked by our dedicated team before the shipment.” Well when I added pictures to proof they did NOT send me a new product, as well as a damaged shipping box which had a hole and was taped to cover it (and then the tape was also taped against the Birkenstock product box) and they then continued to blame UPS? They told me they’d check with UPS and came back to me saying UPS never repacked the box and therefore they closed the case. What the hell? I’ve never left a bad review for anything but I’m seriously flabbergasted by their customers service. They clearly shipped a damaged item to me and claimed they didn’t.
I read several bad reviews about their customer service basically putting the blame on us customers as well as faulty items, so I won’t be purchasing from Nakedcph anymore. This is seriously ridiculous
December 9, 2025
Unprompted review
Reply from NAKED Copenhagen
Hi,
We’re sorry to hear about your experience.
All our products are carefully checked and shipped in perfect condition. While we understand receiving a damaged box is frustrating, our investigation with UPS confirmed that the product itself left our warehouse in new condition.
We always aim to provide great service and will use your feedback to improve.
If you’d like to discuss this further, please contact our customer service team directly.
Thank you.
Best regards,
Sandra - NAKED Copenhagen
Reply from NAKED Copenhagen
Hi there,
Great to hear that you’re happy with your purchase and our delivery.
We hope to give you the same great experience next time!
Best regards,
Sandra - NAKED Copenhagen
Their customer service made a mistake…
Their customer service made a mistake they refuse to acknowledge. I sent my order to the wrong address, and their customer service, which assured me I hadn't made a mistake when I inquired, is refusing any exchange or compromise.
I strongly advise against using them and will buy my Christmas gifts anywhere but on this website.
December 5, 2025
Unprompted review
Reply from NAKED Copenhagen
Hi there Timothée,
Thank you for taking the time to leave us a review. Your feedback is very important to us.
I am sincerely sorry to hear that you encountered difficulties with your order.
I see that you selected click and collect delivery to our Paris store.
Unfortunately, we were unable to change the delivery method as the parcel was already in transit.
However, our team offered to return the parcel to our warehouse so that you could be refunded for your order. This means that, if you wish, you can place a new order and select the delivery method that suits you best.
If you feel there is anything else we can do for you, we will be happy to help. In this case, please do not hesitate to contact us again.
Have a great day!
Kind regards,
Flora - NAKED Copenhagen
It's been almost two weeks and I still…
It's been almost two weeks and I still haven't received my package. In the details, I paid for shipping and saw that DHL wants to charge me an additional $53.98 for delivery. I don't know what that sh…t means.
November 30, 2025
Reply from NAKED Copenhagen
Hi,
We’re very sorry to hear about your experience and understand how frustrating this must be. During busy periods, like Black Friday, courier services can experience extra pressure, which sometimes leads to delays, regarding orders, shipment fees etc. please feel free to contact ready to assist and help resolve any issues.
You can reach them by phone at +45 33 15 83 80 (Monday–Friday, 10 AM–4 PM, Saturday 10 AM–2 PM) or by email at customerservice@nakedcph.com.
Wé hope, we can help get this sorted quickly.
Best regards,
Sandra - NAKED Copenhagen
Great service!
November 25, 2025
Reply from NAKED Copenhagen
Hi there
So glad you had a good experience shopping at nakedcph.com.
Thank you for sharing!
Take care :)
Best regards,
Sandra - NAKED Copenhagen
Perfect
Perfect, 👌 I highly recommend this online store! Cheap and very reliable, fast. Quality is not always the most expensive 🫰 THANKS A LOT!
November 24, 2025
Reply from NAKED Copenhagen
Hi there,
Thank you so much for your positive feedback - it's truly appreciated.
We're very happy to hear that you had a great experience with us.
Take care!
Best regards,
Sandra – NAKED Copenhagen
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.