Ordered there several times from Germany, everything was fine, no problems with shipping. Last time I was able to get the Awake NY Jordan 6. I would give 💯 points, if it’s possible 😃 great retailer,... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I was able to purchase a very limited pair of sneakers from Naked that were completely sold out here in the States. Order shipped Monday after being accepted Friday and got to NYC by Tuesday via DHL,... See more
Company replied
My First purchase at Naked online store and fantastic experience where I was keeping an eye for a while now and I was waited to catch one grail for me .the shoes came very well packed with no defect a... See more
Company replied
I bought a pair of Hoka for a very good price from Naked, they have been very clear with communication about delivery, everything was tracked and updated via email. So, thank you! I only had an i... See more
Company replied
Company details
About NAKED Copenhagen
Written by the company
Established in 2004, NAKED Copenhagen consists of a web shop as well as two stores located in the heart of Copenhagen and one store in Aarhus.
NAKED Copenhagen focuses solely on catering to and meeting the unique needs of female consumers. As a part of NAKED Copenhagen's DNA, they strive to empower girls - in a usually male-dominated industry - worldwide on different platforms like social media and editorials.
NAKED Copenhagen mainly carries sneakers, but also clothing and accessories from big brands like Nike, Adidas, Asics, Vans, New Balance, Air Jordan, Reebok, Puma, Clarks Originals, The North Face and more.
NAKED Copenhagen focuses solely on catering to and meeting the unique needs of female consumers. As a part of NAKED Copenhagen's DNA, they strive to empower girls - in a usually male-dominated industry - worldwide on different platforms like social media and editorials.
NAKED Copenhagen mainly carries sneakers, but also clothing and accessories from big brands like Nike, Adidas, Asics, Vans, New Balance, Air Jordan, Reebok, Puma, Clarks Originals, The North Face and more.
Contact info
Bryggernes Plads 14, 1., 1715, København V, Denmark
- 33158380
- info@nakedcph.com
- nakedcph.com
4.3
Excellent
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from NAKED Copenhagen
Hi there Dimitar,
Thank you so much for taking the time to leave your review. It means a lot to us to hear you had a great experience.
Enjoy your purchase and we hope to see you again soon. We’ll do our best to give you the same great experience next time you shop with us ⭐💛
Have an amazing day!
Best regards,
NAKED Copenhagen
Reply from NAKED Copenhagen
Hi Evelise,
Thank you so much for your review — we are very happy to hear that you are satisfied with our service!🤍
We hope you’ll love your purchase, and that we get to send something new your way again soon 🩰
Have a lovely day!
Best,
Cecilie
NAKED Copenhagen
Great Experience Overall
Great Experience Overall,
Arrived earlier than expected! shipping rates were very reasonable and attractive
and the inclusion of a "Return Form" already inside the package is a huge plus for me <3
May 11, 2026
Reply from NAKED Copenhagen
Hi Nadav!
Thank you so much for your lovely review! We’re so happy to hear that your order arrived earlier than expected, and that both the shipping rates and the return form made the experience feel smooth and easy 🫶
It really means a lot to us that these little details are noticed.
Best,
NAKED Copenhagen
I’m so pleased with this company’s…
I’m so pleased with this company’s performance! I’d recently ordered a pair of Adidas from another website and they’d only sent me one shoe and told me to call the police and report it stolen instead of refunding me. So I ordered the same shoes from this company and got my shoes in a timely manner and no damage. Shoes fit perfectly and I even got the extra pair of laces that went with the shoes.
March 4, 2026
Reply from NAKED Copenhagen
Hi Lauren!
Thank you so much for sharing this – we’re really happy we could turn the experience around for you after such a frustrating situation elsewhere 🫶
So lovely to hear that your Adidas arrived on time, in perfect condition, and with the extra laces included. We hope you enjoy wearing them, and we’d love to welcome you back again soon.
Have a great day,
NAKED Copenhagen
Reply from NAKED Copenhagen
Hi there,
Thank you for your review — I’m really sorry to hear that something seems to have gone wrong with the delivery payment. That’s of course not the experience we want you to have, and we’d really like to look into it properly for you. Please reach out to us at customerservice@nakedcph.com with your order number, and our team will help check what happened.
Have a great weekend,
Marthe - NAKED Copenhagen
Please send me your email in English (…
Please send me your email in English ( or Dutch)
April 29, 2026
Reply from NAKED Copenhagen
Hi there Astrid,
Thank you so much for your 5-star review — we really appreciate it! 💌
Of course, we’re always happy to assist in English, so you’re very welcome to reach out to us anytime at customerservice@nakedcph.com. We’ll make sure to help you as quickly and clearly as possible.
Have a lovely day!
NAKED Copenhagen
Please make sure you read the terms &…
Please make sure you read the terms & agreements! i'm in the US and was charged an extra $30 for customer fees, after already paying $33 shipping.
April 28, 2026
Reply from NAKED Copenhagen
Hi There Alexandria,
Thank you for taking the time to leave us a review — your feedback really means a lot to us.
We’re sorry to hear about your experience and completely understand how unexpected additional costs can be frustrating.
Please note that orders shipped outside the EU may be subject to customs and VAT fees once they reach the destination country.
These charges are set by local authorities and are unfortunately beyond our control. For more details, we recommend contacting your local customs office.
We appreciate you sharing your experience and will take your feedback into account as we continue working to improve our service.
Have a lovely day,
Best, Cecilie
NAKED Copenhagen
Fraud
Fraud. Sent wrong item to me. Paid import and duty. No resolution offered. AI responses. Had to contact credit card company for refund two months later. Still waiting resolution.
March 1, 2026
Unprompted review
Reply from NAKED Copenhagen
Hi there,
We're very sorry to hear about your experience and understand how frustrating this must have been.
This is certainly not the experience we want any customer to have, and we take issues like incorrect items and delays very seriously. We'd really like the chance to look into what happened with your order and help resolve this properly.
Could you please contact our support team directly with your order number and details? That will allow us to investigate your case in full and find the right solution for you as quickly as possible.
We appreciate you taking the time to share your feedback, and we hope we can turn this around for you.
Reply from NAKED Copenhagen
Hi there Mamica,
Thank you so much for taking the time to leave your review. It means a lot to us to hear you had a great experience.
Enjoy your purchase and we hope to see you again soon. We’ll do our best to give you the same great experience next time you shop with us ⭐💛
Have an amazing day!
Best regards,
NAKED Copenhagen
Fantastick
April 29, 2026
Reply from NAKED Copenhagen
Hi there Dajana,
Thank you so much for your positive feedback. It means a lot to us to hear you had a great experience.
Enjoy your purchase and we hope to see you again soon.
Have an amazing day!
Delivery to pickup address not to specified
I paid shipment. But delivery of parcel was not to stated delivery address, it was to pick-up address. Why are you acceptimg deliveries which are not in accordance to specified address? I wan not able to pickup therefore parcel will be returned. I will not buy again from your website.
April 28, 2026
Reply from NAKED Copenhagen
Hi there,
Thank you so much for taking the time to leave your review.
We’re sorry to hear that your parcel was not delivered to your home address. If no delivery option is selected at checkout, the shipment is automatically assigned to a pickup point. We understand this may not have been clear, and we appreciate your feedback—we will work on making this more transparent on our website going forward.
We’re also sorry to hear that you were unable to collect the parcel.
Once the order is returned to our warehouse, we can arrange to ship it again to a pickup location that is more convenient for you.
We apologize for any inconvenience caused and truly appreciate your understanding.
Best,
Cecilie,
NAKED Copenhagen
Very bad experience with ordering to…
Very bad experience with ordering to Sweden, in case you need to make return this store is not providing return label, so you will have to pay 350 sek yourself and they are not willing to cooperate in this matter. At the same time web store operate in “.se” domain which totally misleads you in the end when they start to use excuse of international shipment (even within EU…)
April 22, 2026
Reply from NAKED Copenhagen
Hi there,
Thank you for taking the time to leave a review. Your feedback means a lot to us.
I’m sorry to hear that you are not satisfied with the return process. As stated in our terms and conditions, returns from outside of Denmark are the customer’s responsibility, including the return shipping costs.
Because of this, we unfortunately do not provide return labels for international orders, and customers are free to choose whichever courier they prefer.
When you choose to exchange an item, we do cover the shipping cost of sending the new item back to you as a courtesy.
We truly appreciate your feedback and will forward it to the relevant team to help us improve our return process going forward.
We’re sorry for any inconvenience caused and hope to have the opportunity to serve you again in the future.
Best regards,
NAKED COPENHAGEN
I had to pay DHL 123$ import duty for…
I had to pay DHL 123$ import duty for two pairs of shoes, shipping was already $45. Duty should be included in shipping cost, my original order was $415 and ended up costing over $530 for two pairs of shoes.
——
Update
Be aware: the total shown at checkout is not the true total.
I paid $45 for shipping, and the checkout total looked final. However, I was then charged an additional $123 by DHL at delivery. There was no indication at checkout that extra charges would be due, and nothing like “duties not included” or any estimate before payment. The only reference is buried in terms and conditions or a separate link, which is not the same as clear disclosure at the point of purchase.
At minimum, this should be clearly disclosed at checkout. Some sort of indication that duties are NOT included.
This matters because the extra charge was material ($123 which is greater than 30% of the original cost of the shoes) and significantly changed the total cost. You’re essentially forced to decide at the door whether to pay or risk a complicated international return.
Customer service acknowledged that this “may not have been clear,” but still declined any goodwill resolution. Customer service was not at all helpful.
Many other international retailers either include duties at checkout or clearly flag that they’re not included before payment. That wasn’t the case here at all.
If you’re ordering from outside the EU, assume the final cost may be 20–30% higher than what you see at checkout. Given the experience I would absolutely not recommend this retailer to any international buyers.
April 22, 2026
Reply from NAKED Copenhagen
Hi there Klinner,
Thank you for sharing your experience — we completely understand how frustrating it must feel when extra costs like import duties come as a surprise 💔 It’s definitely not the kind of experience we want for our customers. While these charges are set by local customs and are outside of our control, we do mention it in our terms — but we truly get that it’s easy to miss, and it’s never nice when the total ends up higher than expected.
We really appreciate you bringing this up, and we’ll make sure to keep working on how we communicate this more clearly. If there’s anything we can do for you, you’re always very welcome to reach out to us at customerservice@nakedcph.com.
Have a great day,
Marthe – NAKED Copenhagen
Ordering from the U.S.
If you're ordering from the U.S., keep in mind that shipping costs $38, and you'll also have to pay import taxes, which in my case came to an additional $75. In total, I ended up paying $292 for an order that was originally $180. At first, it seemed cheaper to buy this way than from resale shops, but in the end, it came out to the same price.
As for the store, they’re excellent. Everything arrived as it should have; it only took a week to arrive, considering I’m in Florida, USA—it was VERY fast. The shoes arrived in perfect condition and are pretty!
April 23, 2026
Reply from NAKED Copenhagen
Hi Vivi,
Thank you so much for your honest and detailed review — we really appreciate you sharing your experience with ordering from the U.S. 💌 We completely understand how import taxes and shipping can add up, and it’s not always obvious upfront, so your insight is super valuable.
We’re so happy to hear that your order arrived quickly all the way to Florida and that the shoes reached you in perfect condition — that’s exactly the experience we aim for.
We truly hope to see you back again, and that your next experience feels just as smooth (and maybe even better!).
Have a great day,
Marthe – NAKED Copenhagen
I had an amazing experience
I had an amazing experience. They have the best sneaker selection for women, great customer service and the international shipping was so fast. They’re now one of my favorite online clothing stores.
April 27, 2026
Unprompted review
Reply from NAKED Copenhagen
Hey Loredana!
Thank you so much for your kind words, we appreciate it so much💖 It truly means a lot to hear that you had an amazing experience with both our sneaker selection and customer service. We’re so happy the international shipping reached you quickly ⭐⭐⭐⭐⭐
We can’t wait to give you the same great experience next time you shop with us!
Have a great day,
Marthe – NAKED Copenhagen
Reply from NAKED Copenhagen
Hey Anton
Thank you for your feedback — we completely understand your frustration regarding return costs outside of Denmark. We know this isn’t the experience you were hoping for, and we truly take it seriously. We offer free returns within DK, but for international orders, return shipping is unfortunately handled locally, which can make it more expensive.
Have a great day,
Marthe – NAKED Copenhagen
Reply from NAKED Copenhagen
Hey Robine!
Thank you so much for your sweet review – we love hearing that you experienced both great prices and quick delivery! That’s exactly what we aim for every single time 💖💖💖 We truly appreciate your support and can’t wait to give you the same smooth experience next time you shop with us.
Have a great day,
Marthe – NAKED Copenhagen
Reply from NAKED Copenhagen
Hey there Mevrouw!
Thank you so much for your kind words! We’re really happy to hear that you experienced both fair pricing and quick delivery – that’s exactly what we aim for every day.
We truly appreciate you taking the time to share this, and we hope you’ll have the same smooth experience next time you shop with us ⭐⭐⭐⭐⭐
Have a great day,
Marthe – NAKED Copenhagen
Reply from NAKED Copenhagen
Hey Josje!
Thank you so much for your review! We’re really happy to hear that your delivery arrived on time – that’s something we always strive for 💖💖💖 If there’s anything we could do even better next time, we’d love to hear your thoughts - customerservice@nakedcph.com.
Have a lovely day!
Marthe - NAKED Copenhagen
Quick delivery even though I live in a…
Quick delivery even though I live in a different country and good communication from the company l!
April 21, 2026
Reply from NAKED Copenhagen
Hey Wilma!
Thank you so much for your kind words! We’re so happy to hear that your delivery was quick even across borders and that our communication felt on point – that truly means a lot to us 💌 We always do our best to keep things smooth and transparent, no matter where you’re ordering from.
Have a lovely day!
Marthe - NAKED Copenhagen ✨
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.