NAKED Copenhagen Reviews 

10,333
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

Ordered there several times from Germany, everything was fine, no problems with shipping. Last time I was able to get the Awake NY Jordan 6. I would give 💯 points, if it’s possible 😃 great retailer,... See more

Company replied

Rated 5 out of 5 stars

I was able to purchase a very limited pair of sneakers from Naked that were completely sold out here in the States. Order shipped Monday after being accepted Friday and got to NYC by Tuesday via DHL,... See more

Company replied

Rated 5 out of 5 stars

My First purchase at Naked online store and fantastic experience where I was keeping an eye for a while now and I was waited to catch one grail for me .the shoes came very well packed with no defect a... See more

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Rated 5 out of 5 stars

I bought a pair of Hoka for a very good price from Naked, they have been very clear with communication about delivery, everything was tracked and updated via email. So, thank you! I only had an i... See more

Company replied

Company details

  1. Shoe Store
  2. Streetwear Store
  3. Women's Clothing Store

About NAKED Copenhagen

Written by the company

Established in 2004, NAKED Copenhagen consists of a web shop as well as two stores located in the heart of Copenhagen and one store in Aarhus.

NAKED Copenhagen focuses solely on catering to and meeting the unique needs of female consumers. As a part of NAKED Copenhagen's DNA, they strive to empower girls - in a usually male-dominated industry - worldwide on different platforms like social media and editorials.

NAKED Copenhagen mainly carries sneakers, but also clothing and accessories from big brands like Nike, Adidas, Asics, Vans, New Balance, Air Jordan, Reebok, Puma, Clarks Originals, The North Face and more.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

10K reviews

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4.3

All reviews

(10,333)

1,421 reviews in the last 12 months

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Rated 5 out of 5 stars

Great shoes and quality

Great shoes and quality

April 16, 2026
NAKED Copenhagen logo

Reply from NAKED Copenhagen

Hey Ali!

Thank you so much for your kind words — we’re so happy to hear you love both the shoes and the quality, that truly means a lot to us ⭐ It’s exactly what we aim for, so your feedback makes our day! We hope you enjoy wearing them just as much as we enjoyed sending them your way 🚀

Have a lovely day!
Marthe - NAKED Copenhagen

Rated 5 out of 5 stars

delivery came on time and the purchase…

delivery came on time and the purchase was quick

April 19, 2026
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Reply from NAKED Copenhagen

Hey Philiswe!

Thank you so much for your lovely review! We’re really happy to hear that your delivery arrived on time and that the whole purchase felt quick and easy—that’s exactly the experience we aim for 🩰💖

It means a lot to us that everything went smoothly on your end, and we hope you’re loving your new pieces already!

Have a great day,
Marthe – NAKED Copenhagen

Rated 5 out of 5 stars

I'm happy I was able to buy sneakers in…

I'm happy I was able to buy sneakers in a color that's not available in Japan.

They arrived quickly too!

April 19, 2026
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Reply from NAKED Copenhagen

Hey there!

Thank you so much for your kind words – we love hearing that you found a colorway that’s hard to get in Japan 💖 That’s exactly what we aim for! So happy to hear the delivery was quick too – nothing better than getting your new sneakers fast ✨

Have a great day,
Marthe – NAKED Copenhagen

Rated 5 out of 5 stars

Quick delivery and access to an…

Quick delivery and access to an exclusive drop!

March 31, 2026
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Reply from NAKED Copenhagen

Hey Mr Magnus!

Thank you so much for your kind words! We’re so happy to hear that you experienced quick delivery and got access to one of our exclusive drops — that’s exactly what we aim for 🚀

Enjoy your new pick-up, and we hope to see you back for the next drop soon!

Have a great day,
Marthe - NAKED Copenhagen

Rated 5 out of 5 stars

Good prices

Good prices, fast shipping to Sweden!

April 16, 2026
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Reply from NAKED Copenhagen

Hi Ebba,

Thank you so much for your kind words! We’re really happy to hear that you noticed both our pricing and the fast shipping to Sweden — that’s exactly the experience we aim to deliver 💌

It means a lot that you took the time to share this, and we hope to see you back again soon!

Have a great day,
Marthe – NAKED Copenhagen ✨

Rated 5 out of 5 stars

Excellent.

First purchase from Naked to the U.K. Great price on the item I wanted. Had to pay import tax but still more cheaper. 24 hour delivery to the U.k. Highly recommended A++++++++

April 15, 2026
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Reply from NAKED Copenhagen

Hi there Adrian,

Thank you so much for your kind review – we’re so happy to hear your first purchase with us went smoothly!! It’s great that the price still made sense for you, even with the import tax, and that your order arrived within 24 hours to the UK – that’s exactly the experience we aim for.

We really appreciate the recommendation and hope to see you back again soon!🚀

Have a lovely day,
Marthe – NAKED Copenhagen

Rated 5 out of 5 stars

Swapped a pair of salomons to a bigger…

Swapped a pair of salomons to a bigger size and bought a pair for myself; excellent friendly service

April 14, 2026
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Reply from NAKED Copenhagen

Hey Elizabeth!

Thank you so much for your lovely review 💖 We’re so happy to hear that the size swap went smoothly and that you experienced friendly service along the way – that’s exactly what we aim for! And love that you picked up a pair for yourself too <33

Have a great day!
Marthe – NAKED Copenhagen

Rated 5 out of 5 stars

Everything good very satisfied with my…

Everything good very satisfied with my purchase.

April 14, 2026
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Reply from NAKED Copenhagen

Hi there Joakim,

Thank you so much for your kind words—we’re so happy to hear that everything went smoothly and that you’re satisfied with your purchase 💛 It truly means a lot to us!

We hope you’ll find something you love just as much next time as well ✨

Have a great day,
Marthe – NAKED Copenhagen

Rated 5 out of 5 stars

I really liked everything

I really liked everything. My order was sent quickly, and the delivery was fast. I contacted them because I had an issue with the delivery, and they resolved it very quickly. I am very satisfied with the service.

April 14, 2026
NAKED Copenhagen logo

Reply from NAKED Copenhagen

Hi there Yelyzaveta,

Thank you so much for your kind words — it truly means a lot to us 💛 We’re so happy to hear that both the delivery and our customer service lived up to your expectations, especially when you needed help along the way. That’s exactly the experience we aim to create every time!

Wishing you a lovely day,
Marthe – NAKED Copenhagen ✨

Rated 5 out of 5 stars

Good service

April 9, 2026
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Reply from NAKED Copenhagen

Hey you!

Thank you so much for your kind words! We’re really happy to hear you had a good experience with our service — it truly means a lot to us 💖

We always aim to make everything smooth and easy, so it’s lovely to know that came through. Hope to see you again soon! ✨

Have a great day,
Marthe – NAKED Copenhagen

Rated 5 out of 5 stars

Great customer service

Great customer service! Package got lost, unclear who is at fault but customer service was really responsive and quick to answer. Got my package in the end👍🏼

March 21, 2026
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Reply from NAKED Copenhagen

Dear Alex,

Thank you so much for your kind words – we really appreciate it! 💛 We’re so glad to hear that our team was able to support you quickly while your package was missing, and even happier that it made its way to you in the end 🙌

It means a lot that you took the time to share your experience with us.

Wishing you a lovely day and hope you enjoy your order!
Marthe – NAKED Copenhagen

Rated 2 out of 5 stars

Damaged product

I received my order, but unfortunately the shoes arrived damaged. I’ve already sent a couple of emails about this and haven’t heard back, which is really disappointing.

On top of that, I’m being asked to pay for return shipping, even though the item was defective when it arrived. That doesn’t seem fair.

April 3, 2026
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Reply from NAKED Copenhagen

Hi there,

Thank you for your review – and I’m really sorry to hear that your shoes arrived damaged, I completely understand how frustrating that must feel 💔 It also makes sense that the wait for a reply has been disappointing, and I’m truly sorry about that.

Just to reassure you, we have already started a claim with the carrier and are currently waiting for their investigation to be completed. As soon as we hear back, we’ll update you right away and make sure this gets resolved properly – you should of course not be left with a defective item.

If you have any questions in the meantime, you’re always welcome to reach out to us again at customerservice@nakedcph.com – we’re here to help ☺️

Wishing you a nice day ahead,
Marthe – NAKED Copenhagen

Rated 5 out of 5 stars

Everything was good

April 2, 2026
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Reply from NAKED Copenhagen

Hi there,

Thank you so much for your review – we’re so happy to hear everything went smoothly ✨ It means a lot to know you had a good experience with us, from start to finish. We always aim to keep things easy and seamless, so this truly makes our day!

Wish you a great weekend,
Marthe – NAKED Copenhagen 💛

Rated 1 out of 5 stars

I placed an order almost 2 weeks ago…

I placed an order almost 2 weeks ago and it still has not been processed or shipped, it’s absolutely ridiculous at this point. Very frustrating

March 27, 2026
Unprompted review
NAKED Copenhagen logo

Reply from NAKED Copenhagen

Hi Valentina,

Thank you for your feedback — I completely understand how frustrating it must feel to wait this long for your order, and I’m really sorry for the delay 💔 That’s definitely not the experience we want you to have with us.

Please reach out to us at customerservice@nakedcph.com with your order details, and we’ll look into this for you right away and find a solution. If your order hasn’t been shipped yet, we can also help cancel it if you prefer.

Wishing you a lovely day, and we hope to turn this experience around for you ✨
Marthe – NAKED Copenhagen

Rated 5 out of 5 stars

I ordered from the u.s and paid $38 for…

I ordered from the u.s and paid $38 for dhl shipping. Order came extremely fast. I will definitely order again.

March 31, 2026
NAKED Copenhagen logo

Reply from NAKED Copenhagen

Hi Janice,

Thank you so much for your kind words! We’re so happy to hear that your order arrived quickly all the way to the U.S.—that’s exactly the experience we want to create 🌍✨ It means a lot that you’d shop with us again!

Wishing you a lovely day,
Marthe – NAKED Copenhagen 💛

Rated 5 out of 5 stars

Quick delivery

March 27, 2026
NAKED Copenhagen logo

Reply from NAKED Copenhagen

Hi Jenny,

Thank you so much for your review! We're really happy to hear that your order arrived quickly – fast delivery is something we truly prioritize 🚀 We hope you love your new sneakers just as much, and we’d love to have you shop with us again soon.

Have a great day!
Marthe – NAKED Copenhagen

Rated 1 out of 5 stars

Buying a pair is a waste of time.

Buying a pair is a waste of time.
Bots aren’t regulated on your platform.
And limited pairs are backdoored!
You need to review your entire commercial policy👎👎

March 30, 2026
NAKED Copenhagen logo

Reply from NAKED Copenhagen

Hi there,

We want to reassure you that we do have strong bot protection in place, and all releases are handled as fairly as possible. At the same time, we have customers from all over the world, which means that highly limited styles can sell out very quickly.

We are sorry that you did not get the item you wanted, but we hope to see you again another time!

Have a nice day,
NAKED Copenhagen

Rated 1 out of 5 stars

Release of hype sneakers

Where do i start and where do i end... firstly they release hype sneakers (jordan 1 low x Travis, nike x virgil abloh) they always release it as online release NO RAFFLE and even if you are fast and put a pair in your basket when you go to checkout it says the usual... SOLD OUT. Either Naked Cph backdoor them or bots take them. No option for 0 stars unfortunately

April 3, 2026
Unprompted review
NAKED Copenhagen logo

Reply from NAKED Copenhagen

Hi there,

We want to reassure you that we do have strong bot protection in place, and all releases are handled as fairly as possible. At the same time, we have customers from all over the world, which means that highly limited styles can sell out very quickly.

With this release we chose to do an in-store raffle and not an online one. We are sorry that it was not possible for you to participate!

We are sorry that you did not get the item you wanted, but we hope to see you again another time!

Have a nice day,
NAKED Copenhagen

Rated 5 out of 5 stars

Quick response and quick deliver

Quick response and quick deliver. The product safe delivered and have a good price.

March 25, 2026
NAKED Copenhagen logo

Reply from NAKED Copenhagen

Hi Indah,

Thank you so much for your kind words! We’re really happy to hear that both the response time and delivery met your expectations—and that everything arrived safely at a great price 🙌 It means a lot to us that you had a smooth experience from start to finish.

Wishing you a lovely day!
Marthe – NAKED Copenhagen 💛

Rated 5 out of 5 stars

Best Sneaker shop from Denmark

Thanks that they lauched by surprise the J1 Union x Fragment, bots were not ready and I was fast enough to get them on my size. Hopefully, I will be able to get other highly-anticipated shoes, such as the J1 V.A.A. Alaska, but in any case, you can be sure, they will be trying to help all of us. By the way, they ship them the same day I bought them. That's a plus from logistics e-retailer perspective. Thanks a lot!

March 27, 2026
NAKED Copenhagen logo

Reply from NAKED Copenhagen

Hi Eduardo,

Thank you so much for your kind words — this was such a great read! We’re really happy to hear you managed to secure the Union x Fragment pair in your size, especially on a surprise launch 🔥

And yes, getting orders out the same day (when placed before 14:00) is something we work hard on, so it’s amazing that you noticed!

Fingers crossed we’ll be able to hook you up with more highly anticipated drops in the future 🤞 Thanks again for your support—it truly means a lot to us.

Have a great day!
Marthe – NAKED Copenhagen 💛

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