Ordered there several times from Germany, everything was fine, no problems with shipping. Last time I was able to get the Awake NY Jordan 6. I would give 💯 points, if it’s possible 😃 great retailer,... See more
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See what reviewers are saying
I was able to purchase a very limited pair of sneakers from Naked that were completely sold out here in the States. Order shipped Monday after being accepted Friday and got to NYC by Tuesday via DHL,... See more
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My First purchase at Naked online store and fantastic experience where I was keeping an eye for a while now and I was waited to catch one grail for me .the shoes came very well packed with no defect a... See more
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I bought a pair of Hoka for a very good price from Naked, they have been very clear with communication about delivery, everything was tracked and updated via email. So, thank you! I only had an i... See more
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Company details
About NAKED Copenhagen
Written by the company
Established in 2004, NAKED Copenhagen consists of a web shop as well as two stores located in the heart of Copenhagen and one store in Aarhus.
NAKED Copenhagen focuses solely on catering to and meeting the unique needs of female consumers. As a part of NAKED Copenhagen's DNA, they strive to empower girls - in a usually male-dominated industry - worldwide on different platforms like social media and editorials.
NAKED Copenhagen mainly carries sneakers, but also clothing and accessories from big brands like Nike, Adidas, Asics, Vans, New Balance, Air Jordan, Reebok, Puma, Clarks Originals, The North Face and more.
NAKED Copenhagen focuses solely on catering to and meeting the unique needs of female consumers. As a part of NAKED Copenhagen's DNA, they strive to empower girls - in a usually male-dominated industry - worldwide on different platforms like social media and editorials.
NAKED Copenhagen mainly carries sneakers, but also clothing and accessories from big brands like Nike, Adidas, Asics, Vans, New Balance, Air Jordan, Reebok, Puma, Clarks Originals, The North Face and more.
Contact info
Bryggernes Plads 14, 1., 1715, København V, Denmark
- 33158380
- info@nakedcph.com
- nakedcph.com
4.3
Excellent
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Quality Product Delivery in a Timely Manner
The sneakers arrived in a timely manner and was in a perfect condition.
February 13, 2026
Reply from NAKED Copenhagen
Hey there Alexandria!
Thank you so much for your review! I am happy to hear your sneakers arrived in a timely manner and that they were in perfect condition 💕⭐💕⭐💕⭐
Have a nice day,
xxx
Marthe - NAKED Copenhagen
Hello everyone
Hello everyone, very very fast come my order and thank you so much best qualıty , quıck and than cheapper another shop. Thanks
February 17, 2026
Reply from NAKED Copenhagen
Hey there Onur!
Very very happy to hear that your order was so fast and cheap! We in NAKED Copenhagen are happy when you are happy, and we also want to thank you for your kind words and five stars 💌 enjoy your shoes, and hope to give you the same great experience on your next order.
Have a great day!
xxx
Marthe - NAKED Copenhagen
The shipping cost is too high and also…
The shipping cost is too high and also the return shipping isnt free, if i knew it, i wouldnt order it the firts place.
Kind regards
February 13, 2026
Reply from NAKED Copenhagen
Hello Ana,
Thank you for sharing your concerns. I’m really sorry to hear about your experience with the shipping and return costs—it’s completely understandable to feel frustrated. 🫠
Please note that all these details, including shipping fees and return policies, are shared during checkout and are available on our website before you complete your purchase.
Have a nice day,
Marthe - NAKED Copenhagen
Reply from NAKED Copenhagen
Hey Edoardo!
Thank you for five stars and your kind words about our great service 🙌⭐ hope you are happy with your new shoes.
Have a nice day,
xxx
Marthe - NAKED Copenhagen
Very Satisfied!
Everything went perfectly from ordering to delivery. I’m very satisfied with my purchase. Thank you so much!
February 16, 2026
Reply from NAKED Copenhagen
Hey Reiko!
Thank you so much for taking the time to rate us, and give us 5/5 stars🙌🙌 What a nice message to see in your inbox on a Monday morning! We are happy that you share your experience with us!
Have a lovely day!
xxx
Marthe – NAKED Copenhagen
I don't like the shipping/refund…
I don't like the shipping/refund policy. It is rather limiting, than encouraging to try out some products.
Danish communication. You are shipping items internationally, how do you still expect people to read Danish emails?
February 11, 2026
Reply from NAKED Copenhagen
Hey there, Justas
Thank you for sharing your opinion with us. Regarding the shipping/ refund; I am a little unshure what you mean when you say 30 days are a limiting amount of days to try our products.
We communicate some words in danish in our mails, thats right. If you have receaved a compleatly danish mail, that is on us and we made a mistake. You can try resend the mail, and we will wright it in english!
Have a good day, and i hope you likd your shoes and that we can see you on or webside despite the short trial period and Danish communication! ⭐
xxx
Marthe - NAKED Copenhagen
Reply from NAKED Copenhagen
Hej Mariann 💖
Tusen takk for tilbakemeldingen din, det betyr mye for oss i nakedcph! Jeg er glad for at du opplevde at shippingen var rask og at prisene er gode 🩰
Ha en riktig god dag, så ses vi igjen på nakedcph.se igjen om ikke alt for lenge!
xxx
Marthe - NAKED Copenhagen
Very poor service
Very poor service. I will not use again!
Thanks for the response and "womansplaining" Marthe
January 3, 2026
Unprompted review
Reply from NAKED Copenhagen
Hello Mr. Boombastic 65,
That is certainly unfortunate. We recognize that it is not always possible to meet every expectation, and continuous learning and improvement are part of responsible business practice.
However, we would genuinely value a clearer understanding of what specifically led to your dissatisfaction. Detailed feedback enables us to identify shortcomings, correct them, and prevent similar issues for future customers.
When submitting reviews — for any business — I would strongly encourage you to include a more precise description of your experience. General statements such as “Very poor service. I will not use again!” provide very limited insight and make it difficult for companies to respond constructively or improve their service in a meaningful way.
Anyways, I wish you the best
Marthe - NAKED Copenhagen
My pavkage was not delivered to the…
My pavkage was not delivered to the address i stated but to uos center, and there is nobody i can as to collect it, as i dont live there
February 10, 2026
Reply from NAKED Copenhagen
Hey Tanja,
So sad to hear that you don't live where you ordered delivery.. Unfortunately there's not much we can do about this. I would recommend you take it up with our customer service at customerservice@nakedcph.com and have them take a closer look at what's happening with your package now and whether you should get a new pair sent to where you live, so you can pick it up. 📦🩰💘
Have a nice day,
xxx
Marthe - NAKED Copenhagen
I have no idea what this says
I have no idea what this says. I don't speak Dutch or anything other than English. If you want feedback you need to send it in English please
February 10, 2026
Reply from NAKED Copenhagen
Hey Jaki,
This was an interesting feedback. Thanks for the 5 stars anyways <3<3<3<3 👍
Have a nice day,
Marthe - NAKED cph
Reply from NAKED Copenhagen
Hey Chris!
Thank you for sharing, and for giving us 5 stars!
Looking forward to see you again at nakedcph.com 🙌
Have a nice day,
xxx
Marthe - NAKED Copenhagen
Reply from NAKED Copenhagen
Hey Jessica,
Im so sorry you recieved wrong shoes - and I am (based on the info of your info you gave here) curious why you have not reached out to our costumer service about this yet. They will gladly assist you the best way and fix the mistake. The mail is: customerservice@nakedcph.com
Have a nice day!
xxx
Marthe - NAKED Copenhagen
Reply from NAKED Copenhagen
Hey there Ayoub!
Thank you so much for the review and for 5 stars ⭐⭐⭐⭐⭐ hope you like the product and see you again at nakedcph.com again soon!
Have a nice day,
xxx
Marthe - NAKED Copengagen
Great service
February 6, 2026
Reply from NAKED Copenhagen
Hey you!
Thanks for the 5 stars, and that you choose to shop at nakedcph.com <33 hope you're happy with your product.
Have a nice day,
xxx
Marthe - NAKED Cph
Reply from NAKED Copenhagen
Hey Philippe!
Thank you so much for five stars. I'm glad you shared you're happy with the fast shipment and the issue free shopping experience.
Have a nice day,
xxx
Marthe - NAKED Cph
Didn’t assist me with my order and got…
Didn’t assist me with my order and got stuck with two. Won’t be purchasing again
February 3, 2026
Reply from NAKED Copenhagen
Hi Jena,
Im sorry to hear about that, our costumer scervice is more than happy to assist you with the return prosess.
Contact us by mail at customerservice@nakedcph.com so they can help.
Have a nice day,
xxxx
Marthe - NAKED Copenhagen
I had a great experience with this…
I had a great experience with this store. The delivery was very fast and the order arrived in perfect condition.
I also want to highlight their excellent customer service. I contacted them regarding a small issue with my pair of shoes, and they responded extremely quickly and professionally. They were understanding and offered a fair and satisfying solution, which I really appreciated.
It is rare to find such responsive and helpful customer support nowadays. I would definitely recommend this store and would not hesitate to order from them again!
January 30, 2026
Reply from NAKED Copenhagen
Hey there Samia 💌
Thank you very much for sharing your experience with us and our potential new customers here on trustpilot! We really appreciate it 🫂
So glad you had a good experience with our customer service, I will make sure to pass on your feedback to the relevant people right away.
Looking forward to the next time you visit the store, so we can provide you with the same great service again ❤️🔥
Have a great day,
xxxx
Marthe - NAKED Copenhagen
I had a great experience ordering…
I had a great experience ordering sneakers from this website. The ordering process was simple and straightforward, and the product description and photos matched exactly what I received.
The sneakers arrived on time, well packaged, and in perfect condition. The quality is excellent, and they fit true to size, which I really appreciated.
Overall, this was a smooth and reliable shopping experience. I would definitely recommend this site to anyone looking for authentic sneakers and hassle-free delivery, and I would order from here again.
January 19, 2026
Reply from NAKED Copenhagen
Hey Tizina 💕
Congratulations on your new sneakers and thank you so much for your lovely feedback! It means a lot to us that you had such a great experience shopping with us <3
It's great to hear that the shoes were in good condition when you received them, that they fit and that the delivery was painless.
Enjoy your new shoes, and we'll see you on naked.com again soon!
xxxx
Marthe - NAKED Copenhagen
Fast delivery 📦 and amazing quality 🩵
January 31, 2026
Reply from NAKED Copenhagen
Heyyy Esfepe!
Thank you so very much for your review, we really appreciate it! ✨ It's great to hear that the delivery was quick and that the quality was amazing!
Hope to see you again at nakedcph.com 💌
xxxx
Marthe - NAKED Copenhagen
Reply from NAKED Copenhagen
Hiii Tobias!
Thank you so very much for your review, we really appreciate it! ✨ It's great to hear that the delivery was quick and that you liked the shop <3
Hope to see you again at nakedcph.com 💌
xxxx
Marthe - NAKED Copenhagen
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