I really appreciate the good quality wines they offer which you can't get anywhere else. I try other wines occasionally but Naked wines are usually superior or at least to my taste and I order regular... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Have been a subscriber for about 3 or 4 years. We've enjoyed most of the wines we have rdered. The problem is thedelivery. We've had at least 3deliveries that were missed and I don't mean a little... See more
I've subscribed for over 3 years and thoroughly enjoyed the experience. I get wines that i can't find in the supermarket, they're delivered pretty efficiently (only one delivery glitch and they sort... See more
A large selection of wines to choose from, enabling me to try a wide range of wineries and varietals. Still like Pinot Gris and Sauvignon Blanc, learned more about Oregon and Washington State wines, a... See more
Company replied
4.2
Great
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Reply from Naked Wines (US)
We're glad you enjoyed the wine and service! Thank you for your awesome feedback!
I love Naked wines
I love Naked wines. All the wines I've tried have been amazing. Great service, would definietly recommend!
April 9, 2026
Unprompted review
Reply from Naked Wines (US)
We're happy to hear that you've enjoyed our wines and service so much! It's great to know we've met your expectations. Thanks for sharing the good word about us!
Joining Naked Wines has made my life so…
Joining Naked Wines has made my life so much easier! I love their selection of wines and I haven't had any issues with delivery (I usually have the wine shipped to a hold location near my house). Customer service is great and I LOVE the hassle-free money back guarantee.
April 10, 2026
Unprompted review
Reply from Naked Wines (US)
We’re so glad to hear we’ve made your life a little easier! It’s great that you’re taking advantage of our hold locations for a seamless delivery—it’s definitely the most convenient way to ship.
We also love that our hassle-free guarantee gives you the confidence to explore new wines risk-free. Thank you for being such a wonderful part of the community.
asked for refund 4 months ago still not…
asked for refund 4 months ago still not sent
April 6, 2026
Unprompted review
Reply from Naked Wines (US)
Oh no! It sounds like we dropped the ball here. We'd love a chance to make this right by getting that refund to you!
We're having a little trouble locating an account associated with your name -- we've sent a request to get more info so we can help resolve this for you.
Time wasters
Time wasters, you order from them and don't even deliver on their promises. Waited all day for an order that never came. Then sent a sorry email which they thought would make it all better. Go elsewhere
April 4, 2026
Unprompted review
Reply from Naked Wines (US)
We are so sorry you never received your order! We genuinely want to make this right. We’ve sent a request for more info since we couldn't find an account matched to this name. Let’s get this resolved so you can get back to enjoying your wine!
Would highly recommend
Superb selection of great tasting wines and very affordable. Subscription services are a great way of getting a great selection and being able to swap out bottles for something different is good. Would (and regularly do) recommend to anyone who loves wine like i do
March 14, 2026
Unprompted review
Reply from Naked Wines (US)
It is so wonderful to hear that you’re enjoying the selection! We love that the flexibility of the subscription—especially being able to swap bottles—helps you curate the perfect box every time.
Thank you so much for your regular recommendations and for sharing your passion for great wine with others. We’re thrilled to have you as part of the community!
Reply from Naked Wines (US)
We're glad you found our website easy to use and appreciated our wine selection. Thanks for the feedback!
Superb range of wines
Superb range of wines. Easy website. Being an Angel and paying monthly is a lovely surprise at check out!
Love the expensive free bonus wines too.
Also means not having to cart them
to your car at the supermarket!
Love testing new wines as I tend to stick to my favourites in the supermarket
February 26, 2026
Unprompted review
Reply from Naked Wines (US)
I'm so glad being an Angel has been such a win for you!
I love that we’ve helped you ditch the supermarket heavy lifting and discover some new favorites along the way. Thanks for the shoutout—cheers to your next box!
They sent out a batch of wine out of the blue after 3 years !!!!
They sent out a batch of wine after I cancelled my subscription over 3 years ago. Charged my card on file, sent it to an address I have not lived at for over 2 years. I called and talked to 2 separate reps and both said they cancelled and would refund. Neither did. Now I'm forced to dispute it with my bank. As a business owner myself, I consider this to be terrible customer service.
December 15, 2025
Unprompted review
Reply from Naked Wines (US)
Oh no! Let's get that refund issued to you ASAP!
We're having a little trouble locating an account associated with your name -- we've sent a request to get more info so we can help resolve this for you.
Edit:
Thanks so much for getting back to us! We found your account and have issued you a refund of those wines to your card on file. We've sent you an email with more info as well- be sure to keep an eye on your inbox!
This is basically a scam
This is basically a scam. The small print signs you in to a subscription taking £25 a month. To cancel this the options are virtually impossible to find. No customer service, a chat bot, and a million things to click through to try to cancel correctly. Definitely don't use unless you want to pay a fortune monthly, and struggle to get out a pile of marketing and fees.
February 21, 2026
Unprompted review
Reply from Naked Wines (US)
We're so sorry to hear about your experience - You've reached the US Team, but we know our UK counterparts will make this right for you over at https://uk.trustpilot.com/review/nakedwines.com
BS wine club
so i stopped drinking wine for a couple of years and put my subscription on hold
when i decided to colllect my $400 i called
guy was nice enouh however I told him no cabs no sweet
wht did he send $400 worth oh cabs and swet ( disgusting) wime
this is a BYUER BEWARE company
December 10, 2025
Unprompted review
Reply from Naked Wines (US)
Oh no! Let's get you a refund or replacement of those wines right away!
We're having a little trouble locating an account associated with your name -- we've sent a request to get more info so we can help resolve this for you.
Shocking Company
If there was a minus stars you would definitely. Be very careful when dealing with this company -unless of course you have money to throw away.
The customer service is appalling. They talk the talk …but don’t hold your breath waiting for something to happen. They are shocking.
I honestly do not know how they are still trading.
December 31, 2025
Unprompted review
Reply from Naked Wines (US)
It really sounds like we dropped the ball- we are so sorry! We'd love a chance to look into this so we can make things right.
We're having a little trouble locating an account associated with your name -- we've sent a request to get more info so we can help resolve this for you.
Great wines and great value
Great wines and great value. Nice company to be associated with. Very helpful and responsive customer service.
January 28, 2026
Unprompted review
Reply from Naked Wines (US)
We’re so honored to have you with us! It’s wonderful to know you’re enjoying the wines and the value, but hearing that you’ve had great experiences with our team truly makes our day. Thank you for the kind words and for being such a valued part of the community!
Great wines, Great Values and Ethics, 10 out of 10
Great Customer Service
Great Value for money
Great wines
January 21, 2026
Unprompted review
Reply from Naked Wines (US)
Thanks for the awesome feedback!
Total scam
Total scam. They sign you up for an Angel subscription without your knowledge. They've changed me almost £100 for something I didn't sign up for, even after I canceled. Avoid at all costs.
January 11, 2026
Unprompted review
Reply from Naked Wines (US)
We're so sorry to hear about your experience! You've reached the US Team, but we know our UK counterparts will make this right for you over at https://uk.trustpilot.com/review/nakedwines.com
About ready to cancel…
Have been a subscriber for about 3 or 4 years. We've enjoyed most of the wines we have rdered. The problem is thedelivery. We've had at least 3deliveries that were missed and I don't mean a little late. One was "out for delivery" on a Friday. It didn't come. The case of wine sat in a FedEx delivery van for 3 days in JULY. Needless to say, we didn't want wine that had been sitting in a van at about 90+ degrees for 3 days. To their credit, they cancelled the delivery and ordered another case for us. The others missed FedEx deliveries claied we weren't home to sign for them. Well, we were home all day and surprise, surprise there was no appearance by a delivery person on our outdoor security cameras. Don't blame Naked Wines but I've about had it with missed deliveries.
January 10, 2026
Unprompted review
Avoid, dreadful fraudsters
Dreadful service across the board. I apparently "won" a mixed case of 6 bottles but somehow it still cost £39.99 and tied me into a subscription I didn't want. I purchased a £50 gift card from Clearpay to pay for my "prize" and applied it to my Naked account. Clearpay now claim MY £10.01 was a "goodwill credit" by them and are refusing to refund it. £10.01 isn't much, but sending patronizing emails about keeping it and setting "my" angel wings aside in case I want to fly again is just skin crawling. If they did that with 10 people, they would profit over £100. Just, avoid.
December 12, 2025
Unprompted review
hidden subscription renewals
January 4, 2026
Unprompted review
Very disappointed in the general…
Very disappointed in the general quality of the wine sent. The magnum contained disgusting Argentinian Malbec - probably their revenge for the Falklands! I won’t be continuing with this outfit.
December 31, 2025
Unprompted review
No wine for Christmas!!
We ordered 2 large cases as we saved up the money for Christmas on 12th December…no delivery…had an email Christmas Eve saying they had a problem with delivery…had to go and spend money getting wine….which was not accounted for…am going to try and get our money refunded into our bank account…wish me luck😬
December 24, 2025
Unprompted review
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