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Review summary

Created with AI, based on recent reviews

Evaluating 42 reviews, most reviewers were unhappy with their experience overall. Many customers reported significant issues with their orders, frequently experiencing non-delivery or unexpected cancellations. A common frustration was the difficulty in obtaining refunds, with many waiting extended periods and some never receiving their money back despite repeated attempts to contact the company. Reviewers also expressed dissatisfaction with the company's response times, noting a lack of communication and unanswered emails. Conversely, some people were satisfied with their purchases, highlighting good communication regarding delivery and a smooth process for returns and replacements. A few other people also felt that the product quality was good, even for items purchased from the outlet section, and mentioned swift delivery when all items were in stock.

What people talk about most

Order

Customers had ambiguous experiences with order. Many reviewers report issues with orders being cancelled... See more

Refund

Customers consistently note negative experiences with refund. Many reviewers report significant delays, with... See more

Product

Reviewers highlight ambiguous aspects of product. While some customers praise the quality of items, even from... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service. Many customers report significant delays, with... See more

Response time

Users describe negative interactions with response times. Many customers report a lack of response to emails,... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Ordered on 26th Nov and expected delivery by 18th Dec. Emailed by director Daniel Beynon on 15th Dec who said order was being cancelled, refund in 14 working days. Emails and phones not answered after... See more

Rated 1 out of 5 stars

This compnay is a SCAM - DO NOT ORDER FROM THEM. Ordered a butter dish as it was cheaper with Naken than another supplier. Was told that the order had arrived damaged into their warehosue and would... See more

Rated 1 out of 5 stars

Horrendous customer service and fraudulent information on website. Ordered a product, nothing delivers after a couple of weeks. Chased it up, and was told it was on back order and to wait 3 months. 3... See more

Rated 1 out of 5 stars

Steer clear from this company. Ordered some lights waited forever for them to arrive - they never did. Naken cancelled the order. Naken Initiated a refund within 14 days, which I have still not receiv... See more


Company details

  1. Decoration and Interior Design Store
  2. Interior Designer

Written by the company

Read our Feefo verified reviews here: https://www.feefo.com/en-GB/reviews/naken-interiors


Contact info

2.2

Poor

TrustScore 2 out of 5

366 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 17% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Superb service

Superb service, the ironing board cover arrived before it was due, absolutely as described and a perfect fit ! This is on line shopping at it's best - well done and thank you from a first time customer who would definitely shop again with Naken ! Good value too !

August 13, 2021
Unprompted review
Naken Interiors logo

Reply from Naken Interiors

Thank you so much for the excellent review, we really appreciate you taking the time to give us your positive feedback. 👍

Rated 5 out of 5 stars

Very happy customer

Very happy customer. The colours are gorgeous and it looks perfect with my blue sofa.
Speedy delivery.

August 2, 2021
Unprompted review
Naken Interiors logo

Reply from Naken Interiors

Thank you so much for taking the time to leave us a wonderful review. We are very happy to hear that you are very happy with your product. We really do appreciate your kind and honest words.

Rated 5 out of 5 stars

Prompt and efficient service.

Prompt and efficient service.
The towels were beautifully soft and thick - really pleased with them!

July 30, 2021
Unprompted review
Naken Interiors logo

Reply from Naken Interiors

Thank you for taking the time to leave us a very kind and positive review. We really appreciate it!

Rated 5 out of 5 stars

Excellent product and good value.

Excellent service. A good product at a very good price. Thank you. A++++++

July 28, 2021
Unprompted review
Naken Interiors logo

Reply from Naken Interiors

We really appreciate your kind words, thank you for leaving us this lovely review.🙏

Rated 5 out of 5 stars

Ordered an outdoor storage box.

Ordered an outdoor storage box.
They guys at Naken kept me informed throughout the process of ordering , waiting for the order to be realised and delivery times.
The product is of great quality, very sturdy.

Overall a good experience. Would purchase from them again.

Alasdair Wallace

July 23, 2021
Unprompted review
Naken Interiors logo

Reply from Naken Interiors

Thank you for taking the time to leave us a great review! We really do appreciate your feedback!

Rated 5 out of 5 stars

I received my order on time

I received my order on time, the product was very well packaged, the crown is just amazing and stylish, after a lot of searching I could not find a better one elsewhere.

June 16, 2021
Unprompted review
Rated 5 out of 5 stars

Lovely items and great customer service

Lovely items. Great, professional customer service from Ellie

June 8, 2021
Unprompted review
Naken Interiors logo

Reply from Naken Interiors

We're happy to hear that you're impressed with the premium service that we provide our customers. Thank you for taking the time to leave us this fantastic review 🤩

Rated 5 out of 5 stars

Love love love

I finally decided to purchase 2 Aquanova laundry baskets I had my eye on for quite while. When they arrived I could not be more pleased - they are awesome! They even come with a detachable laundry bag.
Delivery to Singapore was amazingly fast!! Will buy from Naken again for sure.

June 2, 2021
Unprompted review
Naken Interiors logo

Reply from Naken Interiors

We're so happy to hear that you love your order from us. We look forward to you using Naken Interiors again. Thank you for leaving us this fantastic review 🎉

Rated 5 out of 5 stars

The Cutlery was perfect

The Cutlery was perfect and at a great price. The communication re delivery was good and the order arrived promptly. I would definitely order from Naken again.

June 1, 2021
Unprompted review
Rated 5 out of 5 stars

The festoon lights are amazing

The festoon lights are amazing! Great service too and packaged really well

Would love it if you added more similar to these like a string of battery powered festoon lights too so i can buy more!

June 1, 2021
Unprompted review
Naken Interiors logo

Reply from Naken Interiors

Thank you for taking the time to leave us this positive review 👏🏼

Rated 1 out of 5 stars

Buyer Beware - Disreputable

I was searching for garden furniture for the finishing touch to a garden project and chose the Skyline Serpent Rectangle Table currently retailing at £1774 in March.

The product material specification in the product details was 'metal'. However when the table was delivered it had solid metal legs but a metal composite/laminate top (the equivalent of receiving a oak table with a solid legs but a veneer top when described as oak). On further investigation, the manufacturer's website does state that the top is a composite and not solid but Naken did not (and still do not) have this information on their website.

There was NO mention anywhere on the product description page that the table top was composite.

When flagged to Naken their only response was that there was the opportunity to ask any product questions prior to purchase and as the product is non returnable there is nothing they can do.

I fully appreciate that oversights and mistakes can happen. Reputable retailers recognise mistakes and do their best to resolve and recompense.

The way this valid complaint of goods received not matching the description of goods ordered has been extremely poor and an example of truly appalling customer service with abdication of any responsibility.

We are now looking to seek redress through the Small Claims Court system.

May 25, 2021
Rated 5 out of 5 stars

Great service

Great service, different household stuff .
I revamped the bathroom accessories & cushions for lounge . Very pleased with them & will order more from Naken .

April 17, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent and prompt service

Excellent and prompt service and delivery and it was very easy to order. I had seen the hooks on pinterest and thought they are really good and quite unusual and I was not disappointed when they arrived. I am sure they will look great in my new bathroom!

April 15, 2021
Unprompted review
Rated 4 out of 5 stars

Fantastic service

April 15, 2021
Unprompted review
Naken Interiors logo

Reply from Naken Interiors

Thank you for your positive feedback. We really appreciate your kind and honest words.👍

Rated 5 out of 5 stars

Even better than they said they would…

Even better than they said they would be!
Naken Interiors delivered exactly what we were expecting, in great condition and 2 weeks earlier than they estimated. We love the quality of the fire pit we received and it was great value for money too.

April 15, 2021
Unprompted review
Rated 1 out of 5 stars

Terrible service -

I ordered a £270 box to be delivered . It arrived 1 hour early from the stated delivery time and I missed their call . They left my house 30 minutes BEFORE the stated delivery window and now refusing to redeliver unless I pay £36 extra. I have asked for refund - they will deduct delivery fee AND and ‘ handling ‘ charge mounting to £150 . Appalling customer services with no empathy for my predicament . They will not deliver the box and will not return my money .Do not use this company .

March 31, 2021
Naken Interiors logo

Reply from Naken Interiors

Hi,

Thank you for taking the time to share your feedback and review. I am sorry that you’re unhappy and we would like the opportunity to put this right.

To help us investigate further, please send us your order number and we can take a look into this for you.

Sorry again for any inconvenience this may have caused.

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