Naken Interiors Reviews 368

I purchased quite a few items from NAKEN. When completing the order online, the quantity of a couple of items was incorrect. So I had to return a couple of them. Due to contraction with COVID19, I could not return the items within the 28 days period that is stated in the company's policy. So I asked the company to accept the return, given my exceptional health conditions which has made me unable to return within 28 days. The company did not accept the return, and had shown no sense of understanding! I would not trade with the seller anymore.

Our order arrived with a broken shade. Poppy at customer service had a replacement delivered within 3 days. Can’t fault them
Best customer service I’ve ever experienced. The lights are fabulous too!

Recently bought 2 small Etna lamp bases from Naken, at almost half the price wanted by DFS. The website was clear and easy to navigate, purchase was a doddle, and they arrived ahead of the promised schedule, well packed and therefore undamaged.
Everyone loves these lamps and asks where we bought them!
Would thoroughly recommend this company

I ordered a beautiful pendant light which arrived on the scheduled time slot. I checked everything for any discrepancies and found one of the 5 shades has some light buff marks on it. I emailed Naken, received an email the following day apologising and to inform me they had sent my email and pic to the company. I received an email the day after that to inform me the company was sending a replacement free of charge on the next courier. Excellent customer service from Poppy. Top marks for a quick a hassle free response!! Won’t hesitate using again👌🏻

Much more than expected! We got free additional fillers for our bean bags. Can't recommend Naken highly enough.

AWFUL EXPERIENCE! My daughter bought a Selleti monkey chandelier for over £1000 and stored it for 3 months as her renovation met some delays due to covid, brexit and customs delays. When it was finally time to hang the lamp, we opened the box (note that there is absolutely no damage to the box) The top monkey and parts were all good. Then we opened the next big styrofoam to the main body of the chandelier and there was a cut hand of the monkey laying. We did not want to touch it so my daughter contacted them and they say it is past the 14 days since it was delivered and they can’t do anything. Just like that!!! So they send faulty items and take no responsibility and we have to just throw £1000+ away? I would not buy a single thing from them ever again! BUYER BEWARE!

Fantastic service! Item arrived within 2

One of the best for delivery and packaging of the item we purchased.
Excellant.
Our regards to your team.

The light fitting looks brilliant, we will be hopefully looking to replace a few more luminors to other rooms and look forward to using Naken again.

Michael & Kathryn

Table perfect, service perfect!

I was looking for a large rug for a long tome and finally found it on the Naken website it was delivered quickly and was beyond my expectations would definitely recommend

My small table was delivered from Naken quickly and efficiently. It was packed very well and it now takes pride of place in my small bedroom. It is a very stylish small table and just what I was looking for to purchase to suit my room and needs

The price is very competitive at Naken interiors. I really like using it to find great deals

Excellent service and quality product. Very pleased with my first ever purchase from this Company.

Awful company. They have no idea what the law is regarding consumer protection. Consumer rights act 2015 protects all consumers and it is from the party you bought. They tried every trick in the book to tell me they are not responsible. Unfortunately for them the law is on the consumer's side and I will be making a claim through the courts.

WE ARE NOW TAKING NAKEN TO COURT...

UPDATE: WE WON THE CASE AND NAKEN WAS ORDERED TO PAY!

Naken tried to claim their T&C mean they do not need to comply with UK consumer law. Obviously this is wrong.

Fast delivery, resolved an issue with payment efficiently with great communication. I’m in love with the item, it was a good price too, packaged really well and in recycled boxes which is also great.

I was extremely happy with the service from Naken. I only wanted a sample of wallpaper, but it arrived within two days. I had tried twice with another well known wallpaper distributor for over four months and nothing ever arrived.

Great products and the best prices, delivered on time and all with easy to recycle green packaging. What more is there to like?!

The product is fantastic, totally love it!

Service
Naken advised that the item would be out of stock for 2 months but i placed the order for a future delivery anyway. The item was delivered some time later and was perfect. Naken are as good as their word