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Review summary

Created with AI, based on recent reviews

Looking at 42 reviews, most reviewers were unhappy with their experience overall. Many customers reported significant issues with receiving refunds, often waiting weeks or months beyond the promised timeframe, even after orders were canceled by the company or items never arrived. People also experienced poor communication, with emails going unanswered for extended periods, making it difficult to resolve problems. Some people were dissatisfied with the order process itself, noting that items listed as available were often out of stock, leading to unexpected cancellations or lengthy delays. Conversely, a few other people also felt that the product quality was good, and some even had positive experiences with delivery and customer service, particularly when all items were in stock.

What people talk about most

Order

Customers experienced significant issues with their orders. Many reported that items ordered in November or... See more

Refund

Users describe negative interactions with refund processes. Many customers report significant delays, with... See more

Product

Clients share ambiguous opinions on product. Some customers report issues with product quality, describing... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service. Many customers experienced significant delays,... See more

Response time

Reviewers highlight negative aspects of response time. Many customers report a lack of response to emails,... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Ordered on 26th Nov and expected delivery by 18th Dec. Emailed by director Daniel Beynon on 15th Dec who said order was being cancelled, refund in 14 working days. Emails and phones not answered after... See more

Rated 1 out of 5 stars

This compnay is a SCAM - DO NOT ORDER FROM THEM. Ordered a butter dish as it was cheaper with Naken than another supplier. Was told that the order had arrived damaged into their warehosue and would... See more

Rated 1 out of 5 stars

Horrendous customer service and fraudulent information on website. Ordered a product, nothing delivers after a couple of weeks. Chased it up, and was told it was on back order and to wait 3 months. 3... See more

Rated 1 out of 5 stars

Steer clear from this company. Ordered some lights waited forever for them to arrive - they never did. Naken cancelled the order. Naken Initiated a refund within 14 days, which I have still not receiv... See more


Company details

  1. Decoration and Interior Design Store
  2. Interior Designer

Written by the company

Read our Feefo verified reviews here: https://www.feefo.com/en-GB/reviews/naken-interiors


Contact info

2.2

Poor

TrustScore 2 out of 5

368 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 17% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wire works 550 oak

Bought a wire works 550 oak cabinet. Very nice quality cabinet and great design. Quick delivery and well packed, automated updates through the whole process. Very pleased with my experience.

August 31, 2022
Unprompted review
Naken Interiors logo

Reply from Naken Interiors

We're happy to hear that you're impressed with the premium service that we provide our customers. Thank you for taking the time to leave us this fantastic review 🤩

Rated 5 out of 5 stars

Purchase of 4 flannels

I bought 4 flannels from your company. I treasure them. I haven't used them yet because I have others which I use and when one of them wears out, then I will replace it with one of yours.

August 24, 2022
Unprompted review
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Reply from Naken Interiors

We're so pleased to hear that you love your order. We look forward to you using Naken Interiors again 🥰

Rated 5 out of 5 stars

Beautiful product

The cushions we purchased are absolutely beautiful
Well made and look tremendously beautiful
I will definitely be purchasing again and would recommend anyone to purchase theses products
Thank you so much.

September 5, 2022
Unprompted review
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Reply from Naken Interiors

Thank you so much for taking the time to leave us this lovely review. We look forward to you using Naken Interiors again 💜

Rated 5 out of 5 stars

Great customer service

I’ve ordered several times from Naken and every time their service and products have been fantastic. I had a slight issue with a recent order but this was solved quickly and efficiently by Poppy. Highly recommended :)

August 15, 2022
Unprompted review
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Reply from Naken Interiors

We're happy to hear that our customer services team resolved the issue promptly. Thank you for taking the time to leave such kind words. We look forward to you using Naken Interiors again😁👏🏼

Rated 5 out of 5 stars

Great customer service

I ordered a bookcase from
Naken. The item arrived within a few days but unfortunately it was damaged in transit. I contacted Naken customer services and got an immediate response. I sent over a few pictures of the damaged item and they sent me a returns label to send the item back. I booked the return and received a replacement within a couple of weeks. No problems and great service. Everyone is polite, friendly and professional. The bookcase is lovely and looks great in my home office.

August 15, 2022
Unprompted review
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Reply from Naken Interiors

Thank you for leaving us this lovely review. We're pleased to hear that our customer services team resolved your issue promptly and that you love your replacement! We look forward to you using Naken Interiors again 💜

Rated 5 out of 5 stars

Great quality & service

Ordered some kitchen pendant lights, had to use their customer service to check some details beforehand. The team were really helpful and responded quickly. Delivery was fast and everything was as stated. Although the glass could have had better edges, the lights still look amazing. Quality and overall look really impressed me, especially as they were reasonably priced. Thank you Naken, will definitely use you guys again.

August 2, 2022
Unprompted review
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Reply from Naken Interiors

Thank you so much for your kind words and leaving us this lovely review. I'm glad you were happy with the service provided for you. We look forward to you using Naken Interiors again 🤩

Rated 5 out of 5 stars

Great website

Great website, fast order process, love the products and deliveries well packaged and promptly

July 28, 2022
Unprompted review
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Reply from Naken Interiors

We're so happy to hear that you love your order from us! Thank you for taking the time to leave us this glowing review, we really appreciate it! 🌟💜

Rated 5 out of 5 stars

First class service received

First class service received , well packaged and delivered promptly with no problems

July 4, 2022
Unprompted review
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Reply from Naken Interiors

Thank you so much for taking the time to leave us this lovely review! We really appreciate this and look forward to you using Naken Interiors again in the future 😇

Rated 1 out of 5 stars

Awful service and damaged item

Awful service. Damaged item which they take forever to return and refund. Customer service is shockingly bad. Definitely avoid.

June 28, 2022
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Reply from Naken Interiors

So sorry to hear that you experienced issues. Please could you email mail@naken.co.uk so that our customer services team can look into this for you and try as resolve this as best we can?

Naken Customer Services

Rated 5 out of 5 stars

Gorgeous mirror very happy customer

Gorgeous mirror
Great customer service
Fast delivery
Packaged brilliantly
Very happy customer
Would definitely recommend and i would definitely use them again

June 14, 2022
Unprompted review
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Reply from Naken Interiors

We're so happy to hear that you love your order from us. We look forward to you using Naken Interiors again. Thank you for leaving us this fantastic review 🎉

Rated 5 out of 5 stars

Excellent Customer Service

I ordered 3 planters from Naken and 1 was faulty. I left a mixed review - I loved the planters but was understandably disappointed that one was faulty and not usable. However, when Naken Customer Services read my review they immediately contacted me to help. Long story short, I returned the faulty planter and a new one has been despatched but throughout, Poppy was helpful, understanding and professional.
I was very impressed at their response and would happily recommend Naken to anyone.

June 7, 2022
Unprompted review
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Reply from Naken Interiors

We're so happy to hear that the issue was resolved promptly for you. Thank you so much for leaving this lovely review. We look forward to you using Naken Interiors again 💜

Rated 5 out of 5 stars

All good

I can see there have been some negative reviews for this company, so I wanted to ensure balance. My experience with Naken has been all good. They have delivered when they said they would, the products (2 garden chairs) are in perfect condition, and the price was extremely competitive.

June 6, 2022
Unprompted review
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Reply from Naken Interiors

Thank you so much for taking the time to leave us this lovely review. We're pleased to hear that you were impressed with your experience with Naken interiors. We look forward to you using Naken again 🤩✨

Rated 1 out of 5 stars

Faulty goods and shocking customer…

Faulty goods and shocking customer service
Send out faulty goods and then don’t sort out the issue. Customer service is shocking

June 6, 2022
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Reply from Naken Interiors

Hi Sam,
Please could you email us at mail@naken.co.uk with your order number as the order number that you have provided Trustpilot is not your order. Once we have this, we can look into this for you.
Best,
Naken Customer Services.

Rated 5 out of 5 stars

Brilliant and stylish towel rail

Not wanting to drill into the walls of a newly tiled shower en-suite I was looking for a free-standing towel rail. I found a very stylish, stainless steel one from Naken that was slimline and perfect for what I wanted. Six months on I can say that I’ve not been disappointed with the quality of the product! Continues to look like new and I’m delighted with it!

May 19, 2022
Unprompted review
Naken Interiors logo

Reply from Naken Interiors

Thank you so much for taking the time to leave us such a lovely review! We're so pleased to hear that you love your towel rail. We look forward to you using Naken Interiors again 💜

Rated 5 out of 5 stars

Beautiful products & great service.

Beautiful products, excellent delivery service. Wouldn't hesitate to recommend. Absolutely delighted.

May 16, 2022
Unprompted review
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Reply from Naken Interiors

We're happy to hear that you are impressed with our extensive range of products. Thank you for leaving us this glowing review👏🏼✨

Rated 5 out of 5 stars

Great service!

I have never heard of this company before, and I was a little bit dubious. The product I wanted was quite niche, and the price was pretty much the same as everywhere else so I thought why not take a chance.l?
I was really blown away with the speed of the delivery, the way it was packaged and of course the item itself.
And easy to use website. I will definitely use them again

April 19, 2022
Unprompted review
Naken Interiors logo

Reply from Naken Interiors

Thank you so much for taking the time to leave us this glowing review! We're happy to hear that you're impressed with our premium service that we offer to our customers. We look forward to you using Naken Interiors again! 🌟💜

Rated 5 out of 5 stars

The items arrived promptly and in good…

The items arrived promptly and in good condition. This is my first time to use this company, and I am very satisfied. I went to it as it delievered to Northern Ireland items from wireworks( ( a company making wooden items ) which another very well known company refused to deliever.

March 14, 2022
Unprompted review
Naken Interiors logo

Reply from Naken Interiors

Thank you for taking the time to leave us this lovely review! We're pleased that you're impressed with our premium service that we offer to our customers 👌🏼

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Prompt and pleasing response to my emails and telephone enquiries plus further enquiries made to supplier on my behalf.
Andrew Martin cushions are superb quality and workmanship including very generous filling. No comparison with my Laura Ashley cushions. Made in the Uk also! What more could you want? More?
Yes will be ordering more.
Thank you

February 24, 2022
Unprompted review
Naken Interiors logo

Reply from Naken Interiors

Thank you for leaving us this lovely review! We're happy to hear that you're pleased with your order and the high quality items that we provide our customers. We look forward to you using Naken Interiors in the future 💜

Rated 5 out of 5 stars

The hurricane lantern is such a beautiful item in my home and would recommend this to other customers …

The hurricane lantern is such a lovely item on my fireplace, and so unusual,very cosy when lit with a candle. Naken sell so many unusual things and would highly recommend them.

February 9, 2022
Unprompted review
Naken Interiors logo

Reply from Naken Interiors

We're pleased to hear that you're impressed with your order and our unique product range! Thank you for leaving us this glowing review 🌟

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