Namirial.ro Reviews 3,880

TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 458 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the staff as very helpful, kind, and professional, making interactions pleasant. Many people praise the service for being efficient, easy, and of high quality, with numerous mentions of a smooth registration process and intuitive platform use. The overall experience is often described as fast and straightforward, with quick resolutions to issues. However, some customers were dissatisfied with the user experience, finding the website and certain processes complicated or not user-friendly. A few people also noted long waiting times and slow response times from customer service, with some reporting unhelpful or inconsistent support.

What people talk about most

User experience

Customers had ambiguous experiences with user experience. Many reviewers found the process difficult,... See more

Staff

Consumers generally find staff to be positive. Many reviewers highlight the helpfulness, kindness, and... See more

Service

People report positive experiences with service. Many customers found the process very easy, quick, and... See more

Customer service

Users describe ambiguous interactions with customer service. While some customers praise the promptness,... See more

Response time

Customers consistently note ambiguous experiences with response times. While some reviewers praise fast... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I had great phone support. Very helpful staff and also kind. The plugins for signing and the website itself are kind of complicated and feel old and too Italian:)) But it's ok.

Rated 5 out of 5 stars

The steps to reach the point to meet the operator were really challenging. Even if at the start of conversation the laptop camera was working, after few seconds shut itself off, without any possibilit... See more

Rated 5 out of 5 stars

I am very pleased with your services. Everything, starting from the purchasing process, to the identity checkup, all the support received promptly for all the questions I asked via e-mail has been to... See more

Rated 5 out of 5 stars

Fast answer and resolution I was relieved that communication with the Namirial team was easy and their reply was fast, so that I could solve the error I encountered when trying to activate the vouc... See more


Company details


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The process with the operator went flawless, however...

The steps to reach the point to meet the operator were really challenging. Even if at the start of conversation the laptop camera was working, after few seconds shut itself off, without any possibility to restart it. I tried almost everything. Finally I gave up, restarting the process on a tablet. Here I entered a wrong email address (my mistake), it was impossible to correct it, so I had to restart again by fulfilling everything from the begining. Then the passkey for phone number failed to come in time, so...again a new restart of the whole process...Finally the scope was achieved, but took more than 1 hrs, for a 5 minute discussion....

November 14, 2025
Rated 5 out of 5 stars

Fast answer and resolution

Fast answer and resolution

I was relieved that communication with the Namirial team was easy and their reply was fast, so that I could solve the error I encountered when trying to activate the voucher. Everything went smooth, despite the hiccup.

November 14, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look