Nannybag Luggage Storage Reviews 33,662

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 1,067 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being very helpful, professional, and kind, often going above and beyond to assist with various needs. The service is frequently described as excellent, convenient, and easy to use, making it ideal for exploring cities without luggage. Many people appreciate the convenient locations, often close to transport hubs or city centers, and the straightforward drop-off and pick-up processes. However, some customers reported significant issues with the booking process, arriving to find locations closed or refusing service, leading to frustration and unexpected costs. There were also instances of rude staff and concerns about luggage security, with some items being stored in unguarded areas.

What people talk about most

Staff

People report positive experiences with staff, often describing them as kind, helpful, and efficient. Many... See more

Service

Users describe positive interactions with service, highlighting helpful and hospitable staff who often assist... See more

Location

Clients share positive opinions on location, with many reviewers highlighting its convenience and proximity... See more

User experience

Customers consistently report positive experiences with the user experience, highlighting its ease of use and... See more

Booking process

Reviewers highlight ambiguous aspects of the booking process, with some customers finding it easy to make... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The service and the women in charge were very helpful and hospitable. I would highly recommend Hotel Galileo for luggage storage, very professional, safe environment and they were very kind to offer t... See more

Company replied

Rated 5 out of 5 stars

Used the service in Lille. Checked out of our Airbnb in the morning but had a few hours before catching the train. Nannybag app directed us easily to a hotel nearby where it was a speedy process to dr... See more

Company replied

Rated 5 out of 5 stars

The convenience of this network is great. Very handy cover between apartment checkout and transferring to airport for check-in. Better than paying an extra night's accommodation you do not need!! The... See more

Company replied

Rated 5 out of 5 stars

Such a great service. With an early checkout but an evening train the Nannybag luggage storage meant we could fully enjoy our last day in Paris unencumbered by suitcases. Drop off and collection was q... See more

Company replied


Company details

  1. Serviced Accommodation

Written by the company

🧳| Luggage storage anywhere you want for €/$5 🌍| Available 24/7 in +1000 cities worldwide Book here! 👇 www.nannybag.com


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

34K reviews

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1-star

Asks customers to review

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4.5

All reviews

(33,662)

3,023 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Very welcoming and helpful staff who…

Very welcoming and helpful staff who just took it in their stride when I turned up with a bike

March 28, 2026
Nannybag Luggage Storage logo

Reply from Nannybag Luggage Storage

Hello Jonathan,
Thank you for your feedback! We are delighted to have provided you with a satisfying experience through our luggage storage service. Your trust and support mean a lot to us. We look forward to seeing you again soon! 💌

Rated 5 out of 5 stars

Friendly staff

Friendly staff, good central location.

March 27, 2026
Nannybag Luggage Storage logo

Reply from Nannybag Luggage Storage

Hello FH,
Thank you for your feedback! We are delighted to have provided you with a satisfying experience through our luggage storage service. Your trust and support mean a lot to us. We look forward to seeing you again soon! 💌

Rated 5 out of 5 stars

Pleasant lady at Midi Point

Pleasant lady at Midi Point
She was welcoming and friendly, effective communication and explained all the procedures as this was my first time trying nannybag. Highly recommended

March 27, 2026
Nannybag Luggage Storage logo

Reply from Nannybag Luggage Storage

Hello CleliaClelia,
Thank you for sharing your experience with us! Your feedback is invaluable to us as we continuously improve our luggage storage service.
We hope to see you again soon, Nannybag 💌

Rated 5 out of 5 stars

Great service and location

Great service and location, friendly staff! Near the airport shuttle. Definitely recommend

March 25, 2026
Nannybag Luggage Storage logo

Reply from Nannybag Luggage Storage

Hello Sebastien,
We are delighted to read your feedback about our luggage storage service and especially to see that you were satisfied with it. Your satisfaction is our priority, and your comments help us greatly. Thank you very much for sharing your experience with us, Nannybag 💌

Rated 5 out of 5 stars

Great service at Garbary,2, Wroclaw (Boogie Aparthouse)

The luggage storage at Garbary,2, Wroclaw (Boogie Aparthouse) provided a great service. The reception was attended by very kind, professional and helpful people and with an extended opening hours.
It has been very easy to use this service.
It is highly recommendable.

March 21, 2026
Nannybag Luggage Storage logo

Reply from Nannybag Luggage Storage

Hello SergioSergio,
Thank you for sharing your experience with us! Your feedback is invaluable to us as we continuously improve our luggage storage service.
We hope to see you again soon, Nannybag 💌

Rated 5 out of 5 stars

Very efficient and the staff was kind…

Very efficient and the staff was kind and professional!

March 23, 2026
Nannybag Luggage Storage logo

Reply from Nannybag Luggage Storage

Hello Sébastien,
Thank you for your feedback! We are delighted to have provided you with a satisfying experience through our luggage storage service. Your trust and support mean a lot to us. We look forward to seeing you again soon! 💌

Rated 5 out of 5 stars

They are so nice

They are so nice! Worked perfectly. We forgot a backpack and panicked but it was safe and waiting for us the next day. Thank you!

March 23, 2026
Nannybag Luggage Storage logo

Reply from Nannybag Luggage Storage

Hello Diana,
We sincerely thank you for your feedback! We are delighted that our luggage storage service met your expectations. Your comments motivate us to continue offering high-quality service.
We look forward to welcoming you again soon, Nannybag 💌

Rated 1 out of 5 stars

LOCATION DID NOT EXIST

I had made an appointment to store my bags, only to find out that the location didn't exist! They did give me a refund but I could not get the service that I needed.

June 4, 2025
Nannybag Luggage Storage logo

Reply from Nannybag Luggage Storage

We apologize for any difficulty you experienced finding the store and understand your frustration. We work closely with our partner locations to ensure clear signage and proper identifiers for easy recognition. Thank you for your feedback, we’ll review this and take steps to improve.

Rated 5 out of 5 stars

It was the only place where I could…

It was the only place where I could pick up the bags on a Sunday and the bags are stored safely inside the hotel's locked room for bags. Very nice people at the reception and easy to navigate to the place from anywhere in the city. Def recommend

March 22, 2026
Nannybag Luggage Storage logo

Reply from Nannybag Luggage Storage

Hello Gioia,
Thank you for your feedback! We are delighted to have provided you with a satisfying experience through our luggage storage service. Your trust and support mean a lot to us. We look forward to seeing you again soon! 💌

Rated 5 out of 5 stars

Safe enough

Safe enough

March 18, 2026
Nannybag Luggage Storage logo

Reply from Nannybag Luggage Storage

Hello Valeria,
We are delighted to read your feedback about our luggage storage service and especially to see that you were satisfied with it. Your satisfaction is our priority, and your comments help us greatly. Thank you very much for sharing your experience with us, Nannybag 💌

Rated 5 out of 5 stars

Baggage in Paris 6th

really easy to find and excellent communication.

March 16, 2026
Nannybag Luggage Storage logo

Reply from Nannybag Luggage Storage

Hello Elena,
We’re thrilled to hear that you had a great experience with our luggage storage service! Thank you for taking the time to share your feedback. It means a lot to our team, and we hope to welcome you again in the future, Nannybag 💌

Rated 5 out of 5 stars

Great service!

Easy to use app and booked within minutes. The hotel that stored our bags were friendly and professional. Would definitely use again Nannybag again. Allowed us to have a full last day out without being limited with luggage.

March 17, 2026
Nannybag Luggage Storage logo

Reply from Nannybag Luggage Storage

Hello Kerry,
We are delighted to read your feedback about our luggage storage service and especially to see that you were satisfied with it. Your satisfaction is our priority, and your comments help us greatly. Thank you very much for sharing your experience with us, Nannybag 💌

Rated 2 out of 5 stars

Dodgy marketing practices

Dodgy marketing practices. Firstly the price they advertise is for the smallest size, a tote bag. Then a service fee is added when booking. Suddenly €3 becomes €6.

March 16, 2026
Unprompted review
Nannybag Luggage Storage logo

Reply from Nannybag Luggage Storage

Frank, we’re sorry for any confusion caused by our pricing and service fees. Please note that our rates vary depending on location and duration, and our low flat rate covers up to 24 hours of secure storage with added security features. We sincerely appreciate your feedback and apologize for any frustration this has caused.

Rated 5 out of 5 stars

Perfect experience every time

Perfect experience every time. Their sites are always welcoming and efficient. Being able to use this service means more time on holiday rather than sitting around with bags waiting for a train or flight.

July 19, 2025
Nannybag Luggage Storage logo

Reply from Nannybag Luggage Storage

Hello Ian,
We’re thrilled to hear that you had a great experience with our luggage storage service! Thank you for taking the time to share your feedback. It means a lot to our team, and we hope to welcome you again in the future, Nannybag 💌

Rated 5 out of 5 stars

Location is really nice security is on…

Location is really nice security is on point

March 11, 2026
Nannybag Luggage Storage logo

Reply from Nannybag Luggage Storage

Hello Delts,
We are delighted to read your feedback about our luggage storage service and especially to see that you were satisfied with it. Your satisfaction is our priority, and your comments help us greatly. Thank you very much for sharing your experience with us, Nannybag 💌

Rated 5 out of 5 stars

All worked as described

All worked as described, the location was easy to find, suitably close to central railway station. No hassle whatsoever!

February 28, 2026
Nannybag Luggage Storage logo

Reply from Nannybag Luggage Storage

Hello Peeter,
We are delighted to read your feedback about our luggage storage service and especially to see that you were satisfied with it. Your satisfaction is our priority, and your comments help us greatly. Thank you very much for sharing your experience with us, Nannybag 💌

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