The service and the women in charge were very helpful and hospitable. I would highly recommend Hotel Galileo for luggage storage, very professional, safe environment and they were very kind to offer t... See more
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Review summary
Created with AI, based on recent reviews
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Used the service in Lille. Checked out of our Airbnb in the morning but had a few hours before catching the train. Nannybag app directed us easily to a hotel nearby where it was a speedy process to dr... See more
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The convenience of this network is great. Very handy cover between apartment checkout and transferring to airport for check-in. Better than paying an extra night's accommodation you do not need!! The... See more
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Such a great service. With an early checkout but an evening train the Nannybag luggage storage meant we could fully enjoy our last day in Paris unencumbered by suitcases. Drop off and collection was q... See more
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Company details
Written by the company
🧳| Luggage storage anywhere you want for €/$5 🌍| Available 24/7 in +1000 cities worldwide Book here! 👇 www.nannybag.com
Contact info
Paris, France
- contact@nannybag.com
- nannybag.com
4.5
Excellent
34K reviews
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Super easy and friendly folks!
February 28, 2026
Reply from Nannybag Luggage Storage
Hello CT,
Thank you for your feedback! We are delighted to have provided you with a satisfying experience through our luggage storage service. Your trust and support mean a lot to us. We look forward to seeing you again soon! 💌
Convenient location
Convenient location for British Museum. Friendly staff. Liked being able to lock my belongings away.
February 27, 2026
Reply from Nannybag Luggage Storage
Hello Liz,
We are delighted to read your feedback about our luggage storage service and especially to see that you were satisfied with it. Your satisfaction is our priority, and your comments help us greatly. Thank you very much for sharing your experience with us, Nannybag 💌
Good
The shop is easy to find, the staff are very friendly, and the location is convenient. Highly recommended!
February 26, 2026
Reply from Nannybag Luggage Storage
Hello Zhen,
We are delighted to read your feedback about our luggage storage service and especially to see that you were satisfied with it. Your satisfaction is our priority, and your comments help us greatly. Thank you very much for sharing your experience with us, Nannybag 💌
Person accepting the luggage doesn’t care about the time slots
So the time slot you get - 30 min doesn’t work. You have to come on the first minute, otherwise the person working there will scream at you and be rude.
February 24, 2026
Reply from Nannybag Luggage Storage
We’re sorry for the negative experience and understand your frustration with the time slot and staff behavior. We appreciate your feedback and take comments about professionalism very seriously. We will review this to ensure a more respectful and consistent service for all customers.
Poor support when store fails to open
Booked and paid only to arrive at the store and it wasn't open. Okay stuff happens. But to add insult to injury it took Nannybags 6 1/2 hours to respond to my urgent email message. And when I did not reply to them within 15 minutes they closed the ticket. Such dbl standards! Yes they refunded me but not responding to an urgent customer issue for hours was just dreadful. We ended up having to take our bags with us on a tour of Hollywood. Inconvenient doesn't go close to describing it. So I wouldn't use them again because they don't help you out when the store just decides not to open that day.
February 23, 2026
Unprompted review
Reply from Nannybag Luggage Storage
We’re very sorry for the inconvenience you experienced and apologize for the delay in responding to your urgent message. We appreciate your feedback and take concerns about timely customer support very seriously. Your comments will be reviewed to help improve our responsiveness and ensure a better experience in the future.
Priceless
Oh amazing! Let us roam around without luggage without that hassle or stares from other folk. It’s priceless
February 23, 2026
Reply from Nannybag Luggage Storage
Hello Chris,
Thank you very much for your feedback on our luggage storage service! We are delighted to see that you enjoyed it.
See you soon, Nannybag 💌
Highly recommend! Convenient and kind service.
February 23, 2026
Reply from Nannybag Luggage Storage
Hello Binshu,
Thank you for your feedback! We are delighted to have provided you with a satisfying experience through our luggage storage service. Your trust and support mean a lot to us. We look forward to seeing you again soon! 💌
At reserved time it was closed
At reserved time it was closed. I had to take ma suitcase to thw city. But nannybag sent me the money back in the same hour.
February 22, 2026
Unprompted review
Reply from Nannybag Luggage Storage
Jan , we apologize if the store was closed when you arrived. While our listed store hours are accurate over 99% of the time, partner locations may occasionally adjust their hours on short notice due to unforeseen circumstances. We appreciate your understanding and hope you’ll give us another chance to serve you in the future—we will look into this matter.
Simple et accessible
Simple, efficace, accessible. Idéal pour quelques heures lorsque l’on doit prendre un train en fin de journée.
February 21, 2026
Reply from Nannybag Luggage Storage
Hello Flolyon,
Thank you very much for your feedback on our luggage storage service! We are delighted to see that you enjoyed it.
See you soon, Nannybag 💌
CasaBlanca Hotel in Old San Juan PR
CasaBlanca Hotel in Old San Juan PR was very helpful and a great place to temporarily store our luggage before we headed to the airport.
February 17, 2026
Reply from Nannybag Luggage Storage
Hello Teardrop,
Thank you very much for your feedback on our luggage storage service! We are delighted to see that you enjoyed it.
See you soon, Nannybag 💌
I had a very disappointing experience…
I had a very disappointing experience with this service. I used it trusting that my luggage would be handled professionally, but my suitcase arrived damaged despite being wrapped in plastic as a precaution.
What was most frustrating was the way my claim was handled. I was asked to wait several days while they supposedly looked for a solution, only to be told afterward that the responsibility was placed back on me, at a point when nothing could be done anymore from the store where I picked up the suitcase. At the same time, they confirmed that no damage was detected when the suitcase was handed over to the courier, which leaves the customer completely unprotected.
As a client, my transaction and contract were with this company, not directly with the courier. Redirecting responsibility and hiding behind third-party policies feels unprofessional and unfair. I was never informed at pick-up that specific documentation would be required in case of damage, nor should I be expected to anticipate such an issue when using a luggage shipping service.
Overall, the lack of accountability and customer support makes it very hard to trust this service. I would not recommend it based on my experience.
February 3, 2026
Unprompted review
Reply from Nannybag Luggage Storage
We’re very sorry to hear about your experience and apologize for the damage to your suitcase and the frustration in handling your claim. We appreciate your feedback and take concerns about accountability and customer support very seriously. Your comments will be reviewed to improve our processes and ensure a more professional and supportive experience for our customers.
Reply from Nannybag Luggage Storage
Hello Guillaume,
Thank you very much for your feedback on our luggage storage service! We are delighted to see that you enjoyed it.
See you soon, Nannybag 💌
Unacceptable
Unacceptable! There are no lockers at all. You simply go into the cafe , hand over your luggage, and they put it somewhere out of sight. I paid expecting my belongings to be secure, but they weren’t. Worst of all, they damaged my suitcase because they stacked other bags on top of mine.
This is a bad spot with terrible service. Nowhere did it say that there are no lockers. This was the worst service I’ve experienced. I do not recommend it to anyone.
February 16, 2026
Reply from Nannybag Luggage Storage
We’re very sorry for the issues you experienced and apologize for the damage to your luggage. We appreciate your feedback and take concerns about security and service very seriously. Your comments will be reviewed with our team to improve transparency and ensure proper handling at all locations.
Very reliable
Very reliable, friendly and helpful. Would definitely recommend and use again! Thank you!
February 16, 2026
Staff choose to gaslight and offend…
Staff choose to gaslight and offend rather than treat the problem and deescalate.
February 16, 2026
Reply from Nannybag Luggage Storage
We’re very sorry to hear about your experience and apologize for the behavior you encountered. We appreciate your feedback and take concerns like this seriously. Your comments will be reviewed with our team to ensure proper training and improved customer interactions.
Not clear where the location is ,no one…
Not clear where the location is ,no one to contact and not cancellation if you can’t find. Don’t recommend it you don’t want to send your time searching
February 16, 2026
Reply from Nannybag Luggage Storage
Sam, we’re sorry for the difficulty you experienced locating the storage and for the lack of support. We appreciate your feedback and apologize for the frustration this caused. Your comments will help us improve our directions and customer assistance to prevent this in the future.
Reply from Nannybag Luggage Storage
Hello T,
We sincerely thank you for your feedback! We are delighted that our luggage storage service met your expectations. Your comments motivate us to continue offering high-quality service.
We look forward to welcoming you again soon, Nannybag 💌
Reply from Nannybag Luggage Storage
Hello Michela,
We’re thrilled to hear that you had a great experience with our luggage storage service! Thank you for taking the time to share your feedback. It means a lot to our team, and we hope to welcome you again in the future, Nannybag 💌
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