NannyPaye Reviews 

398
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Great service over a number of years. Friendly, very responsive and just made the admin burden of salary / pensions incredibly easy to manage.

Rated 5 out of 5 stars

I have used NannyPaye for almost 9 years and always have had excellent service. Having the weekly payment, pension and HMRC taken care of for our housekeeper has been seamless. Reminders are always s... See more

Rated 5 out of 5 stars

I've been using the service for a year now, never had any issue. Staff are friendly, easy to talk to, and alway happy to anwser your questions and concerns. Highly recommend! P.s. A late compliment... See more

Rated 5 out of 5 stars

The team at NannyPaye looked after my business (circa 60 full time and hourly paid employees) for over 8 years, as well as my private employee for many years. I can honestly say, their service is sea... See more

Company details

  1. Payroll Service
  2. Payment Service
  3. Tax Advisor
  4. Tax Consultant
  5. Tax Preparation
  6. Tax Preparation Service

Written by the company

NannyPaye provides everything you need as an Employer of a nanny, housekeeper or other domestic staff. Our all encompassing service meets all of your legal obligations for payroll and pension, as well as contracts and employment and advice in all aspects of being an Employer or a nanny, housekeeper or other domestic staff. We are here to guide you through the whole process (or in reality, just do it all for you).


Contact info

4.8

Excellent

TrustScore 5 out of 5

398 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(398)

15 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First Class service as always

All the team at NannyPaye are polite, professional and knowledgeable.

The team clearly care about excellent customer service as no matter what query I have or whoever picks up the phone, they always take the time to resolve it timely and to the highest standard, and this level of service consistency across the team is truly first class.

August 12, 2022
Unprompted review
Rated 5 out of 5 stars

Outstanding

I have used nannypaye for 5 years and the service they provide is seamless. It was quite daunting at first employing a nanny and they have guided us through the process with ease. Every question has been answered thoroughly. I would not hesitate to recommend them and will use them again if we employ another nanny in the future.

August 10, 2022
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Prompt, patient, thorough service. Efficient and very personable. Highly recommend

August 10, 2022
Unprompted review
Rated 5 out of 5 stars

The BEST nanny employment management service around!!!!

Extremely friendly and helpful people who have made employing our nanny so easy and simple. They could certainly charge 5 times more than they do for the service they offer and I would happily pay it. Would 100% recommend them over other providers and I did speak to several.

August 5, 2022
Unprompted review
Rated 5 out of 5 stars

Amazing, would recommend to everyone

I couldn’t recommend NannyPaye enough! As a first time employer, they took all of the stress and worry out of everything. It was so easy, they guide you through every step of the way. They are extremely helpful, anytime I had a question they gave lots of great guidance and were really quick to respond. I wouldn’t hesitate to use them again!

July 27, 2022
Unprompted review
Rated 5 out of 5 stars

Highly recommend…

I've been with Nannypaye since I recruited my first nanny in 2014 up until my youngest daughter went to school. They have been absolutely incredible always very clear, super helpful on the phone, answering all my questions and helping me navigate through some tricky admin around Covid furlough, nanny maternity leaves and really everything. I would highly recommend them to take the stress out of the admin of being an employer to one whilst still giving you the confidence that you are doing right by your employee.

July 19, 2022
Unprompted review
Rated 5 out of 5 stars

NannyPaye have been amazing

NannyPaye have been amazing - they take all the hassle out of managing payroll for our Nanny. It's very light touch so all we need to do is set up payments to our Nanny and HMRC. Absolutely worth the money!

July 12, 2022
Unprompted review
Rated 5 out of 5 stars

The best in the business!

Ive been a customer for 4 years now and wouldn’t pick anyone else for this service. I’ve never spoken to someone who doesn’t know the answer to my questions and all email communication is clear and answered almost instantly. They are truly experts in this field.

July 12, 2022
Unprompted review
Rated 5 out of 5 stars

I have recently set up a nanny contract…

I have recently set up a nanny contract and payroll with the help of Sarah and Terry at NannyPaye. The process has been painless and both advisors have been prepared to go above and beyond to address a couple of more complex issues. They are both knowledgeable, helpful, responsive and a pleasure to deal with.

July 1, 2022
Unprompted review
Rated 5 out of 5 stars

Nanny-Paye have looked after our…

Nanny-Paye have looked after our Nanny’s salary for almost four years and their service has been great throughout. Especially given the challenges of lockdowns and furlough payments, we were always issued with email updates promptly… and the team answered my numerous queries clearly and concisely. We would not hesitate to use them again in the future and have already recommended them to several of our friends.

June 30, 2022
Unprompted review
Rated 5 out of 5 stars

NannyPaye is efficient and helpful

NannyPaye is efficient and helpful.

I've used their nanny payroll services for a few years, they've also been efficient, quick to respond, their communication is easy to understand and the team are friendly and supportive. No question is too small or silly. I wouldn't hesitate to use them again.

June 22, 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look