NannyPaye Reviews 

398
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Great service over a number of years. Friendly, very responsive and just made the admin burden of salary / pensions incredibly easy to manage.

Rated 5 out of 5 stars

I have used NannyPaye for almost 9 years and always have had excellent service. Having the weekly payment, pension and HMRC taken care of for our housekeeper has been seamless. Reminders are always s... See more

Rated 5 out of 5 stars

I've been using the service for a year now, never had any issue. Staff are friendly, easy to talk to, and alway happy to anwser your questions and concerns. Highly recommend! P.s. A late compliment... See more

Rated 5 out of 5 stars

The team at NannyPaye looked after my business (circa 60 full time and hourly paid employees) for over 8 years, as well as my private employee for many years. I can honestly say, their service is sea... See more

Company details

  1. Payroll Service
  2. Payment Service
  3. Tax Advisor
  4. Tax Consultant
  5. Tax Preparation
  6. Tax Preparation Service

Written by the company

NannyPaye provides everything you need as an Employer of a nanny, housekeeper or other domestic staff. Our all encompassing service meets all of your legal obligations for payroll and pension, as well as contracts and employment and advice in all aspects of being an Employer or a nanny, housekeeper or other domestic staff. We are here to guide you through the whole process (or in reality, just do it all for you).


Contact info

4.8

Excellent

TrustScore 5 out of 5

398 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(398)

15 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

These guys are the best

These guys are the best.

When you are busy with family/work life, managing an employee in your home can be difficult and stressful; especially after a day at the office. Payroll/pension and NI contributions are all made easy with Nannypaye and nothing seems too much trouble.

Terry has been a great help and a steady pair of hands in uncharted territory for me.

I highly recommend this company.

May 26, 2022
Unprompted review
Rated 5 out of 5 stars

Great service

Great, responsive service. Always give me excellent guidance when I have questions and core service cannot be faulted.

May 23, 2022
Unprompted review
Rated 5 out of 5 stars

NannyPaye - worth every penny and more!

Over the past 5 years everyone at NannyPaye has been absolutely amazing and professional, right from onboarding, legal, payroll, pensions, admin - a truly wonderful team of friendly, knowledgeable, helpful and responsive professionals that I will gladly continue to recommend to friends and family!

May 17, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent Client Service

I have used this service for 5 years and have always found the service easy to use and client service to be exceptional; informed, quick to respond and helpful. Thank you for a great experience.

May 16, 2022
Unprompted review
Rated 5 out of 5 stars

Absolutely awesome service

Absolutely awesome and professional service for employing our Nanny over the last 4 years, cannot recommend them strongly enough to take care of your pay and admin support.

May 15, 2022
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Brilliant service. Used for years and only ending due to change in childcare. Really supportive with our questions throughout the pandemic and amazingly responsive to emails and calls. Highly recommended

May 13, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service! We have been with Nanny Paye for nearly…

We have been with Nanny Paye for nearly 3 years & they have been excellent dealing with pay slips & pension work for our excellent Nanny. Fully recommend the service provided & our Nanny also recommended them 3 years ago & we have not been disappointed by the service & their work.

May 6, 2022
Unprompted review
Rated 5 out of 5 stars

Hassle free tax service

We have used NannyPaye for 7 years. They are always happy to help, and give clear instruction. It's a hassle free service. I was particularly impressed with their assistance on Furlough payments.

April 29, 2022
Unprompted review
Rated 5 out of 5 stars

Professional and efficient

I've used Nanny PAYE for almost two years to help us with the contract for our Nanny and payroll. They are absolutely fantastic- pick up the phone and always respond to questions which I should really know the answer to.

Recently I had a payment made via a Tax Free Childcare account to HMRC which went 'missing', I honestly spent hours trying to chase it up - this went on for months.

I contacted Nanny PAYE to ask if they could support- Charlie managed to resolve it for me, cannot thank you enough!

April 23, 2022
Unprompted review
Rated 5 out of 5 stars

Helpful and efficient service

Nannypaye have been very helpful and reliable in dealing with my nanny payroll for many years now and I recommend them. Chloe and Terry in payroll have recently been especially good at answering my queries and providing a fast and efficient service.

April 22, 2022
Unprompted review
Rated 5 out of 5 stars

Thank you NannyPaye

I’m happy to be your costumer. You are doing everything absolutely correct. Thank you very much to Ross McKay and Chloe Chappell for help and correct answers always at time.

April 21, 2022
Unprompted review
Rated 5 out of 5 stars

NannyPaye - super reliable and responsive

NannyPaye has taken care of all the admin around my nannys’ pay, tax, pension and NICs etc for about 2 years now, and for two different nannies. They’ve always been very helpful, easy to work with, and quick to respond. They have lots of useful advice and are really on the ball with everything. A pleasure to work with - Chloe and Terry in particular, because they are so reliable with things.

April 18, 2022
Unprompted review
Rated 5 out of 5 stars

Nannypaye have been excellent over the…

Nannypaye have been excellent over the past few years they have been looking after our payroll. They were an absolute godsend during covid, giving us updates on the ever-changing legal position, and they have always answered any queries quickly and professionally. We received a great service every month and it was a relief to know that everything was being taken care of.

April 18, 2022
Unprompted review
Rated 5 out of 5 stars

Nanny paye has a great customer service

Nanny paye has great customer service. Terry was able find my payslips and P45 from 2018 in minutes and send it to me very quickly with explanation how to access them. It was urgen for background check. Thank you again for efficient work.
Aysel I

March 31, 2022
Unprompted review
Rated 5 out of 5 stars

Invaluable service

Very reliable and friendly, helpful service. They were invaluable last year when I had to hire a temporary nanny while my nanny was off sick - I wouldn’t have known how to process both sets of payslips without them and this was all included in the standard fee. Nanny tax can be a minefield but NannyPaye makes it very simple and easy.

March 21, 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look