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Nano Fibre UK Reviews 

1,946
•
TrustScore 5 out of 5

5.0

Telecommunications Contractor
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Review summary

Created with AI, based on recent reviews

Looking at 531 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the exceptional service and professionalism of the staff, who are frequently praised for their polite and helpful demeanor. Engineers are often noted for their efficiency, ensuring installations are completed quickly and tidily, while also providing clear explanations of the process. Many people appreciate the informative approach and excellent communication, contributing to a smooth user experience from initial contact to completion. The overall customer service is described as outstanding, with prompt responses and punctual arrivals, making the entire process straightforward and satisfying.

What people talk about most

Staff

Clients share positive opinions on staff, with many reviewers consistently praising the professionalism,... See more

Service

Reviewers mention positive feedback about service, with many expressing high satisfaction with the efficiency... See more

User experience

Consumers find the user experience to be positive, highlighting the easy, quick, and smooth installation... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the staff for being friendly,... See more

Response time

Customers had positive experiences with response time, often highlighting the politeness and speed of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just had Nano Fibre do a Youfibre install for us. Great experience, tidy job inside and out, friendly and accommodating engineer, we requested no boxes on the outside so we could externally insula... See more

Rated 5 out of 5 stars

The engineer Kyle Johnson came on time. He was very polite and professional. Listen to my concerns about rooting the fibre cable to my property. He insure the installation was neat and conceal from t... See more

Rated 5 out of 5 stars

The two lads who came were really polite and respectful and it was late but they made sure everything was set up before leaving. Stevie G was very friendly and helpful answering all our queries and th... See more

Rated 5 out of 5 stars

Tom R was amazing. He installed our fibre yesterday, knew what he was doing and got everything set up and running in not time. When through a fault of ours the cable got damaged, he took his time to... See more

Company details

  1. Telecommunications Contractor

Written by the company

At Nano Fibre UK, we are passionate about connecting lives and empowering communities through exceptional fibre installations. Our journey began with a vision to bridge the digital divide and revolutionize the way individuals and families experience the internet at home. With a focus on home installations, we take immense pride in bringing high-speed, reliable internet access to homes across the country. Each installation represents more than just a connection; it's about creating a seamless digital experience for our customers, enabling online learning, immersive entertainment, and staying connected with loved ones near and far. Our dedicated team is the heart of our success, combining technical expertise, professionalism, and a customer-centric approach to ensure every installation is flawless. We welcome change and continuously adapt to stay at the forefront of the fibre installation industry, delivering cutting-edge solutions that transform lives. Through innovation, adaptability, and a commitment to excellence, we've successfully completed thousands of home installations. We are grateful for the trust our customers have placed in us, and we're determined to continue expanding our reach and empowering more homes in the digital age. Join us on our mission to connect and empower. Together, let's build a world where possibilities know no bounds and where connectivity enriches lives every step of the way.

Contact info

5.0

Excellent

TrustScore 5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

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5.0

All reviews

(1,946)

529 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Spot on

Kyle Johnson was our engineer today, quiet, professional and prompt. Couldn't have asked for better service!

February 10, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent installation

The engineer Tom R texted me night before installation to tell me what time he would arrive which was very useful. Arrived on time, gave info/advice on where to put the full fibre connection to the house and place the box & router in the house. Very polite, efficient and cleaned up after it was done and replaced furniture back in position. Very impressed with the service well done brsk and Tom R 👏👏👍👍👌

February 6, 2026
Unprompted review
Rated 5 out of 5 stars

Five Star Installation Service

Really pleased with the installation experience. Tom R was punctual, professional, and clearly very knowledgeable. He explained everything clearly, worked efficiently, and made sure the setup was completed to a high standard. The whole process was smooth and stress free thanks to Tom R’s excellent attitude and attention to detail. Great service overall and a credit to BRSK.

February 6, 2026
Unprompted review
Rated 5 out of 5 stars

Youfibre WiFi install

Our installer Kyle Johnson was very professional, courteous and did an efficient installation. This included a new fibre line on the external front wall of our house which neatly followed the same route as previous electric cables as we requested.

February 6, 2026
Unprompted review
Rated 5 out of 5 stars

Tom R superstar

Tom R, our engineer was great. Texted night before with arrival time. Texted to say purs was the next job and kindly hung on whilst my work took a bit longer to leave. Quickly and quietly got on with the job and everywhere was neat. Thanks!

February 4, 2026
Unprompted review

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