Nano Fibre UK Reviews 

1,946
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 531 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the exceptional service and professionalism of the staff, who are frequently praised for their polite and helpful demeanor. Engineers are often noted for their efficiency, ensuring installations are completed quickly and tidily, while also providing clear explanations of the process. Many people appreciate the informative approach and excellent communication, contributing to a smooth user experience from initial contact to completion. The overall customer service is described as outstanding, with prompt responses and punctual arrivals, making the entire process straightforward and satisfying.

What people talk about most

Staff

Clients share positive opinions on staff, with many reviewers consistently praising the professionalism,... See more

Service

Reviewers mention positive feedback about service, with many expressing high satisfaction with the efficiency... See more

User experience

Consumers find the user experience to be positive, highlighting the easy, quick, and smooth installation... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the staff for being friendly,... See more

Response time

Customers had positive experiences with response time, often highlighting the politeness and speed of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just had Nano Fibre do a Youfibre install for us. Great experience, tidy job inside and out, friendly and accommodating engineer, we requested no boxes on the outside so we could externally insula... See more

Rated 5 out of 5 stars

The engineer Kyle Johnson came on time. He was very polite and professional. Listen to my concerns about rooting the fibre cable to my property. He insure the installation was neat and conceal from t... See more

Rated 5 out of 5 stars

The two lads who came were really polite and respectful and it was late but they made sure everything was set up before leaving. Stevie G was very friendly and helpful answering all our queries and th... See more

Rated 5 out of 5 stars

Tom R was amazing. He installed our fibre yesterday, knew what he was doing and got everything set up and running in not time. When through a fault of ours the cable got damaged, he took his time to... See more


Company details

  1. Telecommunications Contractor

Written by the company

At Nano Fibre UK, we are passionate about connecting lives and empowering communities through exceptional fibre installations. Our journey began with a vision to bridge the digital divide and revolutionize the way individuals and families experience the internet at home. With a focus on home installations, we take immense pride in bringing high-speed, reliable internet access to homes across the country. Each installation represents more than just a connection; it's about creating a seamless digital experience for our customers, enabling online learning, immersive entertainment, and staying connected with loved ones near and far. Our dedicated team is the heart of our success, combining technical expertise, professionalism, and a customer-centric approach to ensure every installation is flawless. We welcome change and continuously adapt to stay at the forefront of the fibre installation industry, delivering cutting-edge solutions that transform lives. Through innovation, adaptability, and a commitment to excellence, we've successfully completed thousands of home installations. We are grateful for the trust our customers have placed in us, and we're determined to continue expanding our reach and empowering more homes in the digital age. Join us on our mission to connect and empower. Together, let's build a world where possibilities know no bounds and where connectivity enriches lives every step of the way.


Contact info

5.0

Excellent

TrustScore 5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

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5.0

All reviews

(1,946)

529 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Experience with BRSK.

Sales guy I dealt with on the phone to arrange the contract etc Joel was great and went extra mile. STEVIE G the fitter who installed the broadband was excellent.Kept us updated with estimated times of arrival and arrived early in the bitter cold.He was timely, explained everything clearly and cleaned up after the work and left everything tidy. Deserved a cup of coffee and biscuits. Well done STEVIE G!!

February 3, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic Fibre Broadband installation.

Stevie G installed my fibre broadband and did a fantastic job with his colleague Callum. Really nice guys and respectful of my home. Explained everything as to where they would place the equipment and wiring. Explained how to use the modem and wrote down the passwords. Very efficient and respectful. Great job, thank you very much.

February 3, 2026
Unprompted review
Rated 5 out of 5 stars

The engineer

The engineer, Tom R, was highly skilled and very friendly. He clearly knew his work and completed the installation efficiently without taking extra time. Everything was set up perfectly and working as it should. Very pleased with the service.

January 30, 2026
Unprompted review
Rated 5 out of 5 stars

Dan Moran installed our wifi yesterday

Dan Moran installed our wifi yesterday. Knew exactly what he was doing and did the job fast no messing around, left the area tidy and explained anything I needed to know, seemed like a genuinely nice man.

February 2, 2026
Unprompted review
Rated 5 out of 5 stars

Kyle Johnson

Kyle Johnson
Was very polite, efficient and left inside and outside clean and tidy.
He was also very patient helping me set up on my phone. I would highly recommend him to anyone.

February 2, 2026
Unprompted review
Rated 5 out of 5 stars

Stevie was fantastic

Stevie was fantastic, his service was perfect, he showed me everything that he was doing and made me feel very comfortable about the installation and gave me lots of options, he was able to provide all the aftercare and I’m very happy with my new service!

January 30, 2026
Unprompted review

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