Napacabs.Com Reviews 2,689

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 83 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the prompt and professional delivery service, noting that orders arrive quickly and often earlier than expected. Many appreciate the careful and thoughtful packaging, which ensures products, especially fragile items like wine bottles, arrive in excellent condition. People also find the ordering process easy and straightforward, with competitive pricing on a wide selection of products. However, some customers experienced issues with shipping, citing delays or problems with specific carriers like UPS and FedEx, leading to extended wait times or undelivered packages. A few people also mentioned dissatisfaction with the use of styrofoam for packaging, as it is not recyclable in their area.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the fast... See more

Product

People report positive experiences with product. Customers are satisfied with the product selection, often... See more

Order

Reviewers highlight positive aspects of order. Many customers praise the easy and straightforward ordering... See more

Price

Consumers find price to be positive. Many reviewers consistently praise the great and reasonable pricing of... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the excellent, fast, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent, professional, and courteous customer service. There was a small issue with my order, but it was resolved quickly and professionally. Couldn’t ask for more. We’ll definitely buy here again... See more

Rated 5 out of 5 stars

Ordering is made easy. From ordering to receiving the product the wait tim is minimal. The product packed very well. Since the ABC stores in my area seem to have problems stocking up with my product,... See more

Rated 5 out of 5 stars

My order came right on time! The packaging is done with thoughtfulness so that there is no margin for breakage. I am very impressed by the value received on the 2 cases of Barrua ordered. This was m... See more

Rated 5 out of 5 stars

Prompt response to my order, it was shipped in only a day or 2, plus the packaging was excellent. 6 bottles of wine came in packaging / shipping box designed just for that purpose. Perfect.


Company details

  1. Wine Store
  2. Food Products Supplier

Information provided by various external sources

NapaCabs is the premier Online Wine Store. Buy Wine and Liquor online for all your party needs from all around the world. We offer the largest selection of wine, spirits and beer online. We also have Free Shipping Wine deals and offer custom bottle eng...


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Terrific job

Product was packaged well. Bottle was wrapped and box was well insulated so no breakage would occur. Will use them again.

February 16, 2025
Rated 1 out of 5 stars

I received an entire case of wine i did…

I received an entire case of wine i did not want. When I contacted Napa Cabs I was told I misread their statement about vintage. You live and you learn and you spend $260 on wine you don't want. Never buying from this business again

February 23, 2025
Rated 1 out of 5 stars

Disappointing

My order was cancelled after a week with no response to my messages or calls regarding filling the order with any other variety. I ordered 8 cases of wine with a purpose of gifting and the cancellation really made the experience challenging as I did not know it was cancelled until the week it was scheduled to be delivered.

February 20, 2025
Rated 5 out of 5 stars

This bottle was gifted to me when I…

This bottle was gifted to me when I moved into my new home 7 years ago and rested in my refrigerator since.
Just opened Feb 2025 and blew me away!
Compare it to a Napa champagne at 3X the price!
Classic BRUT...delicious. I just ordered a case.

February 14, 2025
Rated 5 out of 5 stars

Napa is Great!

Napa has been really great about delivering my wine and I love the prompt responses for my delivery. This is my favorite wine and cannot find it anywhere locally. So I love it Napa is great!

December 24, 2024
Rated 1 out of 5 stars

Trying to fool new buyers with a 10% discount?

I received a 10% discount coupon for my first purchase, but it wasn't sent to me initially. After inquiring, I finally received the coupon. However, when I tried to apply it to my order, it wasn't applied to the entire purchase. Upon contacting customer service, I was informed that items with free shipping did not qualify for the discount. This experience felt unprofessional, and I will think twice before visiting your website again.

January 18, 2025
Rated 2 out of 5 stars

full bore fake out

I got a bottle of full bore. Kool bottle. The peanut butter, jalapeno was the worst combo i ever had the peanut butter tasted artificial and the jalapeno left a weird musty after taste that lingered. Was not enjoyable🤮. Would not recommend this for drinking. Unpalatable. Still Kool bottle i dated it and put it in the cellar. Will check in 5 years.

January 20, 2025
Unprompted review
Rated 5 out of 5 stars

Mystery Whiskey Box was great fun!

We ordered the whiskey mystery bundle. We had to ship it to a friend and pick it up because we can't receive it in TN. While we got the most common collection, it still was worth the money. Plus, my husband didn't have any of the 8 brands in the box. It was packaged well. And it was fun. We made a party out of it with two other couples and got people talking about it. After it was unpacked, pictures went flying to others we know who like a good bourbon. Everyone put in their two cents and agreed on the value. I know several people who are considering purchasing now. The only hang up is that we wouldn't pay that kind of money again to end up with repeats. So it will end up being a one time thing for that reason. I don't want the same box twice.

January 15, 2025
Unprompted review
Rated 5 out of 5 stars

I ordered a special bottle of whiskey…

I ordered a special bottle of whiskey for a birthday present and it was so easy. The package arrived quickly, and the bottle was very safe inside. It came nicely packaged with the bag and a beautifully etched bottle and a decorative top all intact.

January 5, 2025

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