Napthens Solicitors Reviews 

225
TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars

I chose Napthens to help me, and i was assigned Shakeela Bi to help me with my case. From start to finish, Shakeela has been brilliant, she spoke me through every element of my case, and gave me... See more

Rated 5 out of 5 stars

Natalie took over my divorce after my original solicitor (different company) quit without telling me. From the first contact she has been nothing but supportive and helpful through a horrible time.... See more

Company replied

Rated 1 out of 5 stars

Thought things were going well untill I Got emails from our estate agents saying our cash buyers were going to pull out due to paperwork not being in place. failed to communicate important information... See more

Company replied

Rated 1 out of 5 stars

Sean Aldridge and Jennifer Darwen were informed of a leaking roof in a disabled 78 year old's house on 9th Feb 2021 at the start of the day. It's now Friday 12th and they are failing to secure a firm... See more

Company replied

Company details

  1. Lawyer

Written by the company

Napthens provides a wide range of legal services to meet the needs of businesses and individuals. Based in the north-west with offices across Lancashire, Cumbria and Merseyside, we’re not limited by geography. We’re happy to meet ‘virtually’ and work with you in the way that best suits your needs.


Contact info

3.9

Great

TrustScore 4 out of 5

225 reviews

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No recent history of asking for reviews

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Replied to 38% of negative reviews

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3.9

All reviews

(225)

30 reviews in the last 12 months

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Rated 5 out of 5 stars

Pleasurable from start to finish :)

I have had the pleasure of using Napthens Solicitors for both the purchasing my new property and for the sale of my existing one, a year later. Initially it was on my estate agent's recommendation, but for my own sale I was so delighted with the ease that everything had happened I continued to use them and have since recommended them to friends and colleagues :)

The lovely Kate Mercer was my liaison and I cannot commend her enough on her professionalism and excellent communication skills. I received all documents in a timely manner and was kept up-to-date for any eventuality prior to it happening.

Kate is friendly, has a good sense of humour (much needed in this process) and is very approachable. She always made time for me, or got back to me promptly, and I felt able to ask any questions; regardless of how naive I may have sounded in the buying process (as it's been a while!) Nothing was too much trouble I felt!

Anything sent out to me for signing, or outstanding queries to answer, were always well marked as to which parts to complete. Communication via telephone or email was always fast and easy. There were helpful check lists, to support each stage; that were a Godsend to keeping me right. Additionally when dealing with staff, in the office, they too were always helpful at passing on messages or answering concerns.

I have been very appreciative at the ease with which my sale has gone through. It has been a quick and smooth process from start to finish. I would thoroughly recommend Napthens from both sides of my transactions (buying and selling) and will definitely consider using them again in the future. I wish them continued success in their business dealings; as it has been an absolutely pleasurable experience.

November 12, 2018
Unprompted review
Napthens Solicitors logo

Reply from Napthens Solicitors

Thanks for the feedback - we have passed this to Kate as well. We love to hear positive comments about our people!

Rated 5 out of 5 stars

Napthens have just completed my…

Napthens have just completed my property sale, fantastic service & clear advice from start to finish, immediate responses to calls & emails together with regular updates, in particular Jennifer Snape & Hannah Brown were excellent - well done you guys - I would recommend you to anyone !!

October 29, 2018
Unprompted review
Napthens Solicitors logo

Reply from Napthens Solicitors

Thanks Tony for your kind words

Rated 5 out of 5 stars

Woodland Conveyancing By James Stocker

Earlier this year James Stocker of Napthens represented me during the sale of my woodland. From this experience I heartily recommend him on the basis that he was easy to talk too clear and concise on all aspects of the conveyancing and made the process smooth & stress free. Thank you again, I will be back!

September 17, 2018
Unprompted review
Napthens Solicitors logo

Reply from Napthens Solicitors

We're pleased everything was smooth and stress free Steven, thanks for choosing Napthens!

Rated 5 out of 5 stars

First Class Service in all areas of business.

We have been working with Napthens solicitors for a number of years now, in all areas of our business. They have taken the time to truly understand our individual business needs both commercially, and internally, with first class HR support. Each team member we have worked with has been completely approachable, offering professional advice in a timely and coherent manner. We view the relationship as a partnership, and this is testament to the approach from the team at Napthen’s.

January 23, 2018
Unprompted review
Rated 5 out of 5 stars

Quick and detailed

Emailed an enquiry and received a prompt response with a detailed reply to my enquiry, plus a fixed-price quote and an indication of what further work may be required if I was to take my enquiry forward.

Local, friendly and trustworthy. Highly recommend.

January 15, 2018
Unprompted review
Rated 5 out of 5 stars

Vision Techniques

We have developed an excellent working relationship with Napthens over several years and have no hesitation in recommending their first class services.

January 11, 2018
Unprompted review
Rated 5 out of 5 stars

I recommend this company without any hesitation

I have received outstanding professional services from Napthens, both personally for property purchase and for business for HR and debt management services. Each professional I have engaged with has provided quality and efficient service. The team are approachable, friendly and offer non-jargon guidance.

January 2, 2018
Unprompted review
Rated 5 out of 5 stars

Proactive HR

We have worked successfully with Napthens for several years now on a variety of employment issues and have always received great advice and positive outcomes.
Over the past 18 months we have worked with their HR team to implement a strategic HR plan throughout our business. The impact this process has had on communication, staff turnover, motivation and overall culture has been profound. We would not hesitate in recommending this approach of proactive HR to anyone wanting to implement change in their business.

December 19, 2017
Unprompted review
Rated 5 out of 5 stars

My Employer has worked with Napthen's …

My Employer has worked with Napthen's for many years. They have advised and supported myself and my colleagues on many issues and not just HR.
They are always professional and respond to my many questions in a timely manner. They all have the patience of saints!!

December 7, 2017
Unprompted review
Rated 5 out of 5 stars

We have worked with Napthens for the …

We have worked with Napthens for the last 6 years, during which time they have become part of our team. They have a clear understanding of our business, our values and culture and they provide us with sound advice on a variety of issues. Their response is prompt and professional.

Highly recommended.

November 29, 2017
Unprompted review
Rated 5 out of 5 stars

A great help over the years

I feel that the Staff at Napthens have been a great help over the years in respect of our HR requirements. We have always been kept up to date with changes in legislation and have occasionally attended the workshops and seminars organized by Napthens. It is a comfort to have advice available at the end of the phone (or email) with the many problems a business has to deal with these days.

October 12, 2017
Unprompted review
Rated 5 out of 5 stars

Friendly, professional and commercially minded.

I am 100% confident in the advice given. Every response is carefully considered and business focussed.

Our advisor demonstrates a sound understanding of the myriad of diverse issues that occur within our workplace whilst also having an in depth understanding of different systems, processes and complexities of the business.

The Napthens team are always reliable, friendly and professional yet down to earth realistic.

October 9, 2017
Unprompted review
Rated 5 out of 5 stars

Napthens commercial and sound legal advise:

Oliver and his team at Napthens provide an excellent and responsive service to our business.

The advise is invariably pragmatic and commercially orientated whilst ensuring we are provided with sound legal advise.

The team is a delight to work with and Napthens are considered an important partner to us.

September 30, 2017
Unprompted review
Rated 5 out of 5 stars

Professional Service

I use Napthens for all areas of employment; they are highly professional and experienced. The HR3 tool kit is one of the best online services I have used. I have found them to be very easy to deal with and are always willing to go the extra mile when assisting our company. I have no problem in recommending Napthens to any size business.

September 30, 2017
Unprompted review
Rated 5 out of 5 stars

Genuinely excellent service

Truly excellent service and highly recommended.
I use Napthens for all my HR work and took their HR3 full package a number of years ago and never looked back knowing my ever growing staff numbers are all covered legally and fairly and perhaps most importantly, my company is covered and within the law.
Response to any query I have had has been as fast as you could imagine. The guys at Napthens prioritise emails and delegate to the right team member as fast as you'd like and can gauge urgency.

September 27, 2017
Unprompted review
Rated 5 out of 5 stars

We have relied upon Kimberley and her …

We have relied upon Kimberley and her team on many occasions in the last year to support us with HR and legal issues. They are always very prompt and professional in their advice and a very valuable resource to have at our disposal.

September 26, 2017
Unprompted review
Rated 5 out of 5 stars

Oliver and his team at Napthens have …

Oliver and his team at Napthens have always provided our business with sound, easy to follow and practical advice. The HR3 tool provides a useful HR resource and the training seminars and HR updates are informative and help to keep us updated on the latest changes in Employment legislation.
I would not hesitate in recommending Napthens to other businesses.

September 26, 2017
Unprompted review
Rated 5 out of 5 stars

Oliver and his team continue to be a …

Oliver and his team continue to be a great support and a pleasure to work with. They understand our business and culture, and their advice is always honest, timely and jargon free.
The HR3 portal is also really useful for practical tips, advice and useable templates.

September 26, 2017
Unprompted review

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