Napthens Solicitors Reviews 

225
TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars

I chose Napthens to help me, and i was assigned Shakeela Bi to help me with my case. From start to finish, Shakeela has been brilliant, she spoke me through every element of my case, and gave me... See more

Rated 5 out of 5 stars

Natalie took over my divorce after my original solicitor (different company) quit without telling me. From the first contact she has been nothing but supportive and helpful through a horrible time.... See more

Company replied

Rated 1 out of 5 stars

Thought things were going well untill I Got emails from our estate agents saying our cash buyers were going to pull out due to paperwork not being in place. failed to communicate important information... See more

Company replied

Rated 1 out of 5 stars

Sean Aldridge and Jennifer Darwen were informed of a leaking roof in a disabled 78 year old's house on 9th Feb 2021 at the start of the day. It's now Friday 12th and they are failing to secure a firm... See more

Company replied

Company details

  1. Lawyer

Written by the company

Napthens provides a wide range of legal services to meet the needs of businesses and individuals. Based in the north-west with offices across Lancashire, Cumbria and Merseyside, we’re not limited by geography. We’re happy to meet ‘virtually’ and work with you in the way that best suits your needs.


Contact info

3.9

Great

TrustScore 4 out of 5

225 reviews

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No recent history of asking for reviews

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Replied to 38% of negative reviews

Typically replies within 1 week

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3.9

All reviews

(225)

30 reviews in the last 12 months

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Rated 5 out of 5 stars

Emma and Aaron from Napthens have been…

Emma and Aaron from Napthens have been nothing but great! We have used them twice now when buying and selling our property and have found them so easy to deal with. Kept us up to date and really responsive even after the sale.

Would definitely recommend them in the future.

Thank you so much!

December 5, 2024
Unprompted review
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Reply from Napthens Solicitors

Thank you for the kind words, we appreciate the recommendation.

Rated 1 out of 5 stars

Data Protection Issues.

Napthens defended a client against a claim I had made in regards to an incorrect 'drive off notice' I had been issued at a local garage.

There were many issues. Not least, the junior solicitor assigned to my case sent me another client's highly sensitive legal documents. Astonishingly, despite my complaint being highly Data Protection orientated,, they passed it off as insignificant.

It was not insignificant to me.

The ICO is looking into this for me and I will update. In the meantime, I encourage you to exercise caution when using this company.

November 7, 2024
Unprompted review
Rated 5 out of 5 stars

Sally and Greg provided a great service…

Sally and Greg provided a great service during the sale of my apartment. They kept plugging away through 3 solicitors on the buyers side and although it did take longer than expected, they finally pushed it over the line for me, thank you.

November 1, 2024
Unprompted review
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Reply from Napthens Solicitors

Its great to hear of your success with the sale, we are glad we could help.

Rated 5 out of 5 stars

Jessica Flanagan from the Blackburn Office …

Jessica Flanagan from the Blackburn office was exceptional in every aspect. She handled everything professionally, expediently, and with great honesty. Our recent property sale was managed seamlessly, and my wife and I had complete confidence that all matters were being addressed. We highly recommend her services and will undoubtedly use her again.

August 30, 2024
Unprompted review
Rated 1 out of 5 stars

Poor service

Thought things were going well untill I Got emails from our estate agents saying our cash buyers were going to pull out due to paperwork not being in place. failed to communicate important information, forgot to do id checks, add my name onto account which I only found out when I rang them as they didn’t have a file with my name on. forgot to update myself of any changes my ex made which I only found out when I queried some wording in an email, this then ended up costing double the original quote. Also agreed to hold moneys then decided they wouldn’t do this once I’d signed the forms.

July 31, 2024
Unprompted review
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Reply from Napthens Solicitors

Hi, we are sorry you feel this way. Please reach out to complaints@napthens.co.uk and they will be happy to review this to see what they can do to help.

Rated 5 out of 5 stars

The service we received was excellent

The service we received was excellent, the wife and I were making our Wills. The Solicitor who looked after us was very professional. Everything was explained in detail,and all our questions answered appropriately and with care. We could not have wished for better service. 10/10.

August 13, 2024
Unprompted review
Rated 5 out of 5 stars

recommended

Very happy with the service provided by Napthens Solicitors. They helped me and my husband update our Will's. Farida explained the process from start to finish and was extremely helpful. Farida is friendly, professional and polite and was able to provide us with what we needed. Thank you. We wouldn't hesitate to use your services again should we need to.

August 12, 2024
Unprompted review
Rated 5 out of 5 stars

Ellie Green outstanding service

Ellie Green from the Preston office was exceptional in all matters. Everything was dealt with professionally, expediently and equally important with honesty.
Everything pertaining to our recent purchase of a property were handled trouble free, at all times my wife and I had utter confidence that whatever needed addressing were indeed being done so. We cannot recommend her high enough, and will without doubt use again, Thanks Ellie, Stew&Becks.

July 12, 2024
Unprompted review
Rated 3 out of 5 stars

when dealing with lawyers be prepared…

when dealing with lawyers be prepared to younger lawyers changing jobs. Self -interested. Make sure your your verbal instructions are follored up by e - mail stating the same. In spite of that they will ignore your instructions.

February 28, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing experience from Ellie

Ellie has been absolutely wonderful throughout the whole process of selling our property. She has kept us informed every step of the way and I will definitely be asking her to assist when we purchase our next home. Amazing service from start to finish.

July 18, 2024
Unprompted review
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Reply from Napthens Solicitors

Thanks for the review Nicola, we are glad we could help!

Rated 5 out of 5 stars

Above and Beyond

Very pleased with the level of service provided from the Blackburn Office, ( Rural Team ) Swift communication and regular updates. I was especially appreciative of help and advice, outside of what is traditionally termed 'normal working hours.' Credit where credit is due. Thank you both.

July 11, 2024
Unprompted review
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Reply from Napthens Solicitors

Thank you for leaving a review Jem, we appreciate your kind words about the team.

Rated 5 out of 5 stars

Helen was fantastic

Helen was fantastic. Very clear, professional and understanding. Executed admin brilliantly. Highly recommend for what was a stressful time in my life.

March 6, 2024
Unprompted review
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Reply from Napthens Solicitors

Thank you for leaving a review, we are glad Helen could help you during this time.

Rated 5 out of 5 stars

Excellent service for Divorce, conveyancing and will.

I chose Napthens (Helen Lucking) to deal with my divorce because they have an office in Lytham so convenient and easy parking available. The service I received from Helen was not only professional but also her handling of my divorce was dealt with care and understanding and I felt she represented me perfectly in how she handled all the nonsense my ex flung at me. I felt completely at ease and the fees were very reasonable too.
At the same time I used their conveyancing department and will department, so all in all Napthens were able to deal with my divorce, Property transfer and my Will all within one office. I wouldn’t hesitate to contact Napthens should I need a solicitor in the future.

June 30, 2023
Unprompted review
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Reply from Napthens Solicitors

Thank you for your kind words Susan, we are glad we could help.

Rated 5 out of 5 stars

Friendly-users app

Very professional service, the solicitors team for real estates are very dedicated towards customers, from the first intro call to the solicitor in charge, well coordinated, quick responses, friendly-users app with informative documents, capacity is second to none in their leagues. (have had some experiences with some in the same areas)

June 12, 2024
Unprompted review
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Reply from Napthens Solicitors

Thank you for leaving a review Jamie, we are happy you were satisfied with our service.

Rated 5 out of 5 stars

Napthens,Solicitors

Napthens,Solicitors, (Victoria Cross) provided a first class service in preparing our Wills. I had every confidence in her from the first interview, discussing our needs and explaining her advice succinctly and clearly.
I would not hesitate in recommending her.

June 6, 2024
Unprompted review
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Reply from Napthens Solicitors

Thank you for your recommendation.

Rated 5 out of 5 stars

Efficient from the word go.

From start to finish everything was handles with total dedication from the team at Napthens. We would highly recommend them.

May 31, 2024
Unprompted review
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Reply from Napthens Solicitors

Thank you for your kind words

Rated 5 out of 5 stars

A huge thank you to Helen Lucking…

A huge thank you to Helen Lucking (Lytham) for her advice and guidance. Helen has helped immensely as we navigated through a considerably lengthy family law issue.
I couldn't recommend her and Napthens enough.
I have instructed a few local solicitors over the years, but Helen is ahead of all.

April 25, 2024
Unprompted review
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Reply from Napthens Solicitors

Thank you for your recommendation, we are glad Helen could help you and will pass on your kind words.

Rated 5 out of 5 stars

Uzma Begum has done for me an excellent…

Uzma Begum has done for me an excellent job taking burden off my shoulder completing the purchase before the proposed timeline. Thank you very much Uzma

April 12, 2024
Unprompted review
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Reply from Napthens Solicitors

Thank you for the feedback Naif, enjoy your new property.

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