Napthens Solicitors Reviews 

225
TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars

I chose Napthens to help me, and i was assigned Shakeela Bi to help me with my case. From start to finish, Shakeela has been brilliant, she spoke me through every element of my case, and gave me... See more

Rated 5 out of 5 stars

Natalie took over my divorce after my original solicitor (different company) quit without telling me. From the first contact she has been nothing but supportive and helpful through a horrible time.... See more

Company replied

Rated 1 out of 5 stars

Thought things were going well untill I Got emails from our estate agents saying our cash buyers were going to pull out due to paperwork not being in place. failed to communicate important information... See more

Company replied

Rated 1 out of 5 stars

Sean Aldridge and Jennifer Darwen were informed of a leaking roof in a disabled 78 year old's house on 9th Feb 2021 at the start of the day. It's now Friday 12th and they are failing to secure a firm... See more

Company replied

Company details

  1. Lawyer

Written by the company

Napthens provides a wide range of legal services to meet the needs of businesses and individuals. Based in the north-west with offices across Lancashire, Cumbria and Merseyside, we’re not limited by geography. We’re happy to meet ‘virtually’ and work with you in the way that best suits your needs.


Contact info

3.9

Great

TrustScore 4 out of 5

225 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 38% of negative reviews

Typically replies within 1 week

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3.9

All reviews

(225)

30 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service

Thanks to our solicitor Michelle Harwood and legal assistant Rob MacGregor for their excellent professional service. knowledgeable and quick to respond to any questions or queries

February 23, 2022
Unprompted review
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Reply from Napthens Solicitors

Thanks for the kind words, Kath, we will be sure to pass on to Michelle and Rob.

Rated 5 out of 5 stars

Helen Lucking excellent family law solicitor

Helen Lucking was my solicitor in my family law case regarding custody of my daughter. Helen was honest from the outset and I found her to be professional, organised and on the ball all the way through my case. She supported me to achieve an outcome I was happy with and I would highly recommend her. Thanks again

January 25, 2022
Unprompted review
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Reply from Napthens Solicitors

Thank you for your kind words Carla, we'll be sure to share with Helen!

Rated 5 out of 5 stars

Highly Recommend

I chose Napthens to represent me for my house sale based on their reputation and was represented by Sally. Despite endless problems with the buyer and builder of my house, Sally pushed ahead, remained consistently efficient and professional throughout and kept me updated at every step of the process. Overall I could not recommend Sally and the Napthens team highly enough.

January 22, 2022
Unprompted review
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Reply from Napthens Solicitors

Thanks Paul for your great feedback - we'll make sure Sally is aware. We hope you're now settled in your new home!

Rated 5 out of 5 stars

Excellent service by Natasha and the…

Excellent service by Natasha and the team during the conveyancing of our property, real pros every one of them.

Fees are great value and the case tracker is a great touch.

January 19, 2022
Unprompted review
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Reply from Napthens Solicitors

Thank you for your positive feedback, we will be sure to share with Natasha and the team

Rated 5 out of 5 stars

Great experience

After being part of the Simplify/ PPL fiasco and after six months of stress and heartache we handed our conveyancing over to Napthens and Karen Cockburn who did wonders in only a few weeks. Communicated everything to us and nursed us to our completion in three short weeks! What a star! Thanks Karen you are a credit to your company!

December 17, 2021
Unprompted review
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Reply from Napthens Solicitors

Thank you for your positive feedback, we will be sure to share with the team!

Rated 5 out of 5 stars

What a wonderful firm

What a wonderful firm! I have dealt with Napthens Solicitors over the last 14 months, using their conveyancing service to purchase a number of properties. Their expertise and guidance with regards to the process proved to be invaluable. The communication was exceptionable especially during the worldwide pandemic of COVID 19. I would highly recommend this firm if you are buying a house. I will also be using the firm for making a will and wealth management. Many Thanks

December 5, 2021
Unprompted review
Rated 5 out of 5 stars

Friendly and professional service

Thank you to Andy and Charlotte (Conveyancing) at the Southrport branch for all their hard work. You really made selling our home so easy. We were updated throughout the whole process and they always had time for our questions. Thank you so much.

December 5, 2021
Unprompted review
Rated 5 out of 5 stars

Great company

Napthens clearly did everything in their power to make our first home buy, run as smoothly as possible. Zara’s and Rachel’s levels of communication were very reassuring. We couldn’t have asked for more. Very professional, very understanding, just perfect.

December 3, 2021
Unprompted review
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Reply from Napthens Solicitors

Thanks for your great review Fozzle - we're glad you had a good experience and we wish you all the best in your new home :)

Rated 5 out of 5 stars

Our house sale

Our house sale. Diligently supported by our solicitor and legal aid M Harwood and R MacGregor. They supported and and provided all feedback on our sale despite the set backs.

November 17, 2021
Unprompted review
Rated 5 out of 5 stars

Resilience in uncertain times

Ive used this solicitors for quite a few things. In particular, most recently I used Sally Calvert for the sale of one home & the purchase of my other home. Being @ one of the worlds most uncertain times (lockdown had just struck!) patience of a saint, resilience, dedication & a warm welcoming service given by her & all staff they’re that were involved in this transaction, big applaud to you all in making this all possible, thank you xxx

November 15, 2021
Unprompted review
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Reply from Napthens Solicitors

Thanks Gemma for your kind words which we have passed to Sally and the team. We look forward to helping you again in the future :)

Rated 5 out of 5 stars

Uzma Begum was great

Uzma Begum was great. understanding, professional and personable, could not reccomend highly enough.

November 14, 2021
Unprompted review
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Reply from Napthens Solicitors

Thanks Sam - we've passed this feedback to Uzma and hope you're enjoying your new home.

Rated 5 out of 5 stars

Well Done Sally Calvert

Well Done Sally Calvert. As always, you provided us excellent professional advice and promptly dealt our case in a very efficient and quality manner. We highly appreciate promptness of communication / case feedback with a realistic time frame for the completion of whole process.

October 27, 2021
Unprompted review
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Reply from Napthens Solicitors

Thank you for the great feedback, we'll pass this on to Sally!

Rated 5 out of 5 stars

Well done Michelle Cunliffe!!

As a family we have used Napthens several times due to the fact that they get the job done to a high standard in a professional but down to earth manner. The brief in this sale/purchase was for completion to be before 1st October which was going to be challenge. That said Michelle worked well with the other firms to ensure completions occurred with more than a week to spare, The family are very grateful thank you.

October 9, 2021
Unprompted review
Rated 5 out of 5 stars

Absoluelty fabulous team at Napthens

This is the second time that Helen Lucking has helped me through the most painful times of my life. Helen was of great support throughout my divorce with her honesty and professionalism and words of kindness and guidance through difficult times . Can only highly recommend Helen and her team at Napthens. I was then passed on to Sara Jayne Barnes to complete my divorce conveyancing process and once again a fantastic kind and helpful member of the great Napthens Team.

September 29, 2021
Unprompted review
Rated 5 out of 5 stars

Andy Vincent is highly recommended.

Andy Vincent is fantastic and delivered an excellent conveyancing service. Andy's communication speed and getting things done is fast and effective. Every query and challenge (of which there were many) were addressed professionally and efficiently. I would highly recommend Andy to a friend or colleague.

September 3, 2021
Unprompted review
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Reply from Napthens Solicitors

Thanks Susan for your positive words - we're glad Andy was able to help you through your transaction so efficiently!

Rated 5 out of 5 stars

Outstanding customer service

Superb customer service. Used Napthens when my daughters were both selling their properties at the same time.
Calls answered straight away or returned promptly, everything dealt with efficiently. Everything explained in simple terms. Nothing too much trouble.
Can't recommend Amy Leslie and Lauren Barnes at Napthens, Kendal highly enough.

August 17, 2021
Unprompted review
Rated 5 out of 5 stars

I used Napthens recently for a…

I used Napthens recently for a residential conveyance. Uzma was very helpful, efficient and always kept me updated. She got the transaction completed in a very speedy manner. Thank you!

July 28, 2021
Unprompted review
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Reply from Napthens Solicitors

Thanks for the positive review Kausar - we will pass your feedback to Uzma.

Rated 4 out of 5 stars

exelent service

I have used Napthens for years not the cheapest but like so many things in life you get what you pay for.
They have dealt with many hundreds of thousands of pounds worth of my property and other business, yes because they are human, errors can occur but this small issue was dealt with quickly and resolved.
Andrew in rural property is outstanding in his communications and keeping the client up to date.
cant praise them enough.

July 27, 2021
Unprompted review
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Reply from Napthens Solicitors

Thanks for the positive words, we'll be sure to pass on your feedback to the team!

Rated 1 out of 5 stars

Don’t use them!!! You’ve been warned

Horrible service! Extremely slow, over charge and magically add hidden charges! I have complained about them and the person buying my house complained about them. Slow, unresponsive, rude people! If you are stupid enough to use them avoid Kelly at all costs! So useless!

July 21, 2021
Unprompted review
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Reply from Napthens Solicitors

Thank you for your feedback. We have been in regular contact with you during the course of your transaction, and have spoken to you regarding your matters and any service level concerns you have. We understand that moving house can be extremely stressful and we are doing our utmost to ensure that we move your matter through to completion quickly. We would appreciate it if you would please contact us through the usual channels of communication.

Rated 5 out of 5 stars

Napthens conveyancing

Storm Hunt, Shellene Blackman and Anna Nodwell helped us with our recent move which was not straightforward but they were excellent throughout and we would definitely recommend them to guide you through the tortuous English house buying process.

July 6, 2021
Unprompted review
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Reply from Napthens Solicitors

Thanks Gareth for the positive words. We will pass the feedback to the team!

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