This was my second purchase of underfloor heating kit via Amazon On arrival,we found that the thermostat was missing, Amazon advised to contact Nassboard directly A quick email from me,was... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Value for money , excellent product range and very high quality. Next day delivery is an added bonus . Martin at Nassboads was brilliant for customer advice and very quick to answer any questio... See more
Company replied
I think your customer service is excellent . I've been dealing with Martin - even though he was on annual leave - he still directly responded to my queries / enquiries. Everything done as said ,... See more
We have bought multiple products from this company. Their products have all been of a high standard and their technical support team are very responsive and knowledgeable. Deliveries have also been ve... See more
Company details
Written by the company
We are Online Wet room & Underfloor heating supplier Established in 2013 supplying direct cutting out the distributors. Operating out of 5 Large warehouses sending out over 2000 parcels a week. Our Family run business has £3,000,000 in stock ready to send out for next day delivery when ordered before 1.30pm Monday to Friday with thousands of regular customers. If you have an issue or need help please contact us by email we Typically reply within a couple of hours however there are times when we are extremely busy however we will reply to you please give us the opportunity to help resolve your issue and if required you can contact us on the emails enquiries@nassboards.co.uk & nassboards@live.com who will be happy to help for any issues that you may have. We have a 30 day return policy & happy to accept the return if unused & as sent to you.
Contact info
Humphrey's Farm Lane , CM3 1EF, Chelmsford, United Kingdom
- 01394 825839
- enquiries@nassboards.co.uk
- nassboards.co.uk
4.8
Excellent
473 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service
A really reliable service , quickly processed and delivered. Very good quality merchandise.
June 25, 2024
Reply from Nassboards
Thank you for your review
Excellent service
Great choice, found the product i was looking for, quick despatch and packing was excellent. All arrived the next day in perfect order. I haven't installed the tray yet but it looks solid and well built at a fraction of a well known brand that should do exactly the same thing.
I was sceptical about ordering as I had never heard of this company but everything has gone perfectly. Good old fashion service, they did what they promised, no excuses. Thanks
July 1, 2024
Reply from Nassboards
Thank you for your review
Reply from Nassboards
Thank you for your review
Great Product, Great Value, Great Customer Service!
I purchased waterproof adhesive tape for tile backer boards from Nassboards as it was a fraction of the price that I had seen it at a major DIY high street retailer. Excellent product, dispatched quickly. Great communication and customer service from Martin when I had questions. Highly recommended.
June 14, 2024
Unprompted review
Reply from Nassboards
Thank you for your review
Despatched very quickly however the…
Despatched very quickly however the courier failed to deliver on the Friday so delivery was delayed until Monday
May 30, 2024
Reply from Nassboards
Thank you for your review
Great Customer Experience
Smooth purchase process - My purchase was delivered on time and as described. It would be nice to have more size options or even have the option to customise that size needed but we were able to find a suitable size to fit our requirements and I was impressed with the customer experience from browsing through to delivery. Thanks!
May 28, 2024
Reply from Nassboards
Thank you for your review
Good customer service for wrongly…
Good customer service for wrongly ordered size of tray
April 30, 2024
Reply from Nassboards
Thank you for your review
Reply from Nassboards
Thank you for your review
Great products at a great price
Great products at a great price, and customer service very helpful and prompt to reply
April 29, 2024
Reply from Nassboards
Thank you for your review
Best customer support ever ,definitely…
Best customer support ever ,definitely I will buy again products in the future
April 29, 2024
Reply from Nassboards
Thank you for your review
Great company to buy from.
I needed to order several tile backer boards for tanking a shower. Found nassboards site the cheapest for backer boards and the quality is very good. Items arrived next day delivery with no issues. This was a great site to use. My only suggestion is nassboards should have links to videos on how to recommend fitting some of the products like the tile backer boards. As for my purchase, the product and quality all I can say is well done. I’d recommend you as a capable DIY customer.
April 29, 2024
Reply from Nassboards
Thank you for your review
Reply from Nassboards
Thank you for your review
Customer service was excellent…
Customer service was excellent following a request to find a replacement part for a shower tray. Handled quickly and professionally.
May 2, 2024
Unprompted review
Reply from Nassboards
Thank you for your review
Great experience
After placing an incorrect order I contacted Nassboards directly asking if I can change my order by returning the product and reordering what I should have in the first place. Martin picked up the query and this was resolved promptly and resolved the issue with no fuss at all.
May 2, 2024
Unprompted review
Reply from Nassboards
Thank you for your review
Reply from Nassboards
Thank you for your review
Reply from Nassboards
Thank you for your review
Fantastic service
Fantastic used a couple of times now, great product and super fast delivery
April 18, 2024
Unprompted review
Reply from Nassboards
Thank you for your review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.