NassboardsReviews 

472
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 90 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, finding them to be excellent value for money and suitable for various projects. The delivery service is frequently highlighted as very fast, often arriving the next day, which many consumers appreciate. People also commend the exceptional service, noting the staff's helpfulness, responsiveness, and excellent communication. However, some customers experienced issues with damaged packaging upon arrival, with corners of boxes broken and products exposed. There were also occasional reports of delayed deliveries or missing items, though these issues were often resolved promptly by the company.

What people talk about most

Product

Clients share positive opinions on product quality, value, and variety, with many reviewers consistently... See more

Delivery service

Users describe positive interactions with delivery services, frequently praising the speed and efficiency of... See more

Service

Reviewers highlight positive aspects of service, with many praising the excellent after-sales support,... See more

Quality

People report positive experiences with quality, highlighting a high standard across various products and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness and efficiency.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This was my second purchase of underfloor heating kit via Amazon On arrival,we found that the thermostat was missing, Amazon advised to contact Nassboard directly A quick email from me,was... See more

Rated 5 out of 5 stars

Value for money , excellent product range and very high quality. Next day delivery is an added bonus . Martin at Nassboads was brilliant for customer advice and very quick to answer any questio... See more

Company replied

Rated 5 out of 5 stars

I think your customer service is excellent . I've been dealing with Martin - even though he was on annual leave - he still directly responded to my queries / enquiries. Everything done as said ,... See more

Rated 5 out of 5 stars

We have bought multiple products from this company. Their products have all been of a high standard and their technical support team are very responsive and knowledgeable. Deliveries have also been ve... See more


Company details

Written by the company

We are Online Wet room & Underfloor heating supplier Established in 2013 supplying direct cutting out the distributors. Operating out of 5 Large warehouses sending out over 2000 parcels a week. Our Family run business has £3,000,000 in stock ready to send out for next day delivery when ordered before 1.30pm Monday to Friday with thousands of regular customers. If you have an issue or need help please contact us by email we Typically reply within a couple of hours however there are times when we are extremely busy however we will reply to you please give us the opportunity to help resolve your issue and if required you can contact us on the emails enquiries@nassboards.co.uk & nassboards@live.com who will be happy to help for any issues that you may have. We have a 30 day return policy & happy to accept the return if unused & as sent to you.


Contact info

4.8

Excellent

TrustScore 5 out of 5

472 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(472)

88 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Great product delivered quickly at a reasonable price

September 27, 2024
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Reply from Nassboards

Thank you for your review

Rated 5 out of 5 stars

A*****

Needed some Black Jack roof sealer for my garden shed which had some tears in it. I found a lot of retailers offering the product but came across Nassboards who not only offered the most competitive price out of all the major competitors but also offered gloves and a brush as free extras! They offered free next day delivery. Ordered on Wednesday evening (8pm) and had it by Friday morning. Great service, great company. Will definitely use again!

September 26, 2024
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Reply from Nassboards

Thank you for your review

Rated 3 out of 5 stars

V good product and service Tanking…

V good product and service Tanking material.

All items came in a bucket, Used the primer,
used the tape pulled the bag out containing a tub of tanking material only to find the bag was full of paint as i found out the lid was not sealed what a mess half an hour to clean up hence three stars

September 6, 2024
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Reply from Nassboards

sorry to hear this we have now replaced the tanking buckets with internal metal tins so hopefully this will be less of an issue in the future

Rated 5 out of 5 stars

delivery on time

delivery on time, product of high quality, they know their business

August 29, 2024
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Reply from Nassboards

Thank you for your review

Rated 5 out of 5 stars

Good service..

I made a mistake in my order but Nassboards sorted it out and sent the additional items I needed without further postage charges, so I'm very happy with the service provided 😊

August 27, 2024
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Reply from Nassboards

Thank you for your review

Rated 4 out of 5 stars

Great product,p

Great product, shame about the delivery but what can you expect from Apc useless delivery service out there .
But Great buy and will be using you again

July 30, 2024
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Reply from Nassboards

Thank you for your review

Rated 3 out of 5 stars

Good but not great

I bought some Nassboard tanking tape thinking it’s the de facto waterproofing tape (that’s how I feel it’s promoted) but in reality I’d say it’s average. The most annoying thing is the backing strip (the lower of the two) tearing off leaving bits of paper to pick off the centre of the sticky butyl - not easy. Yes, I could probably leave them there but I’d rather stick the WHOLE surface onto the tile board. And I bought eight 5m rolls to do an en suite in a few months after the current project.

July 25, 2024
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Reply from Nassboards

Thank you for your review

Rated 5 out of 5 stars

Order my shower tray yesterday at…

Order my shower tray yesterday at 1.30pm on the dot this wasn't a test, and it came today at 11am, fantastic guys great service 100% order again.

July 30, 2024
Unprompted review
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Reply from Nassboards

Thank you for your review

Rated 5 out of 5 stars

Great service

A really reliable service , quickly processed and delivered. Very good quality merchandise.

June 25, 2024
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Reply from Nassboards

Thank you for your review

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