NassboardsReviews 

472
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 90 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, finding them to be excellent value for money and suitable for various projects. The delivery service is frequently highlighted as very fast, often arriving the next day, which many consumers appreciate. People also commend the exceptional service, noting the staff's helpfulness, responsiveness, and excellent communication. However, some customers experienced issues with damaged packaging upon arrival, with corners of boxes broken and products exposed. There were also occasional reports of delayed deliveries or missing items, though these issues were often resolved promptly by the company.

What people talk about most

Product

Clients share positive opinions on product quality, value, and variety, with many reviewers consistently... See more

Delivery service

Users describe positive interactions with delivery services, frequently praising the speed and efficiency of... See more

Service

Reviewers highlight positive aspects of service, with many praising the excellent after-sales support,... See more

Quality

People report positive experiences with quality, highlighting a high standard across various products and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness and efficiency.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This was my second purchase of underfloor heating kit via Amazon On arrival,we found that the thermostat was missing, Amazon advised to contact Nassboard directly A quick email from me,was... See more

Rated 5 out of 5 stars

Value for money , excellent product range and very high quality. Next day delivery is an added bonus . Martin at Nassboads was brilliant for customer advice and very quick to answer any questio... See more

Company replied

Rated 5 out of 5 stars

I think your customer service is excellent . I've been dealing with Martin - even though he was on annual leave - he still directly responded to my queries / enquiries. Everything done as said ,... See more

Rated 5 out of 5 stars

We have bought multiple products from this company. Their products have all been of a high standard and their technical support team are very responsive and knowledgeable. Deliveries have also been ve... See more


Company details

Written by the company

We are Online Wet room & Underfloor heating supplier Established in 2013 supplying direct cutting out the distributors. Operating out of 5 Large warehouses sending out over 2000 parcels a week. Our Family run business has £3,000,000 in stock ready to send out for next day delivery when ordered before 1.30pm Monday to Friday with thousands of regular customers. If you have an issue or need help please contact us by email we Typically reply within a couple of hours however there are times when we are extremely busy however we will reply to you please give us the opportunity to help resolve your issue and if required you can contact us on the emails enquiries@nassboards.co.uk & nassboards@live.com who will be happy to help for any issues that you may have. We have a 30 day return policy & happy to accept the return if unused & as sent to you.


Contact info

4.8

Excellent

TrustScore 5 out of 5

472 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(472)

88 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing Nassboards 👌👌👌

Wow this company is amazing aswell as the product
We brought a wet room shower tray 1200mm by 900mm What a product We brought this as one of our clients brought her own from another company and we tried to fit totally unusable As a bathroom company we will be back absolutely everything was there tanking tanking tape roller gloves all for the best price ever Well done Nassboards

November 27, 2024
Rated 5 out of 5 stars

Was very helpful

Was very helpful, customer changed their mind they replaced shower tray without extra expense.
Thank you

November 27, 2024
Rated 5 out of 5 stars

Exceptional after sales support

My first order arrived incredibly quickly, but I realised I had ordered the wrong drain. Martin was extremely helpful and sent me a replacement at no cost. Outstanding service! Couldn’t be happier!

November 22, 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant after sales care

Bought 3 thermostats for electric underfloor heating. 2 wouldn't stay on long enough to heat the room to the desired temp.

Called then emailed. Great customer service from Martin and we worked out why. A quick change of settings and I was all sorted.

Even though the service was email only, responses were quick and I was sorted within the day.

November 22, 2024
Unprompted review
Rated 5 out of 5 stars

P.Sago - Ref: Order #7512

P.Sago - Ref: Order #7512
Nassboards, kept my loft conversion on track, where another big supplier failed miserably.
Not only did I get a better deal but most importantly they were very communicative. They dispatched my order the day after I placed it.
My order arrived 48hrs after I placed it, no fuss nor bother.
I also changed my mind about the design on the grate that came with my order, I could not have asked them to be more responsive, understanding or generous to my request for an exchange. Fantastic Customer service.!
I could not be more pleased with their service and will definitely use and recommend them again for my next project.

Thanks you so much.

September 27, 2024
Unprompted review
Rated 5 out of 5 stars

Great value for money

Great value for money
Great customer service from Martin who went above and beyond, recreating my problem in the workshop to provide assuring advice in regards to our recent install. Top class!
10/10 would recommend.

November 6, 2024
Unprompted review
Rated 5 out of 5 stars

Great company! Thanks Martin

From a very indecisive customer. Martin from Nassboards help even on a Sunday and sorted everything out and diliverd the correct parts by the Tuesday. Great service and fully recommend

November 5, 2024
Unprompted review
Rated 5 out of 5 stars

Rapid delivery

Rapid delivery, unfortunately the item was damaged in transit but Nassboards sorted it out with no problems

October 28, 2024
Rated 5 out of 5 stars

An excellent product!

I've had experience of using these boards previously although they were sourced from Germany. They are excellent to use and very productive in using them. I've used them to eliminate thermal bridges around window and door reveals - an excellent product for this work! The whole experience was good from ordering to delivery a very good service!

October 28, 2024
Rated 3 out of 5 stars

not best

I don't found anywhere saying what tiles you can use with this liner, trap chanel fix in it's not ajestable 10 mm to the top,with 10 mm tiles can get nice finish. Trap connection don't fix perfect to any standart size.

September 24, 2024
Nassboards logo

Reply from Nassboards

Morning with all Linear systems we advise 10 or 12mm tiles to make sure it fits nicely with the upstand

Rated 5 out of 5 stars

Laminate Insulated Underlay

Great product for laying under laminate flooring, much better than that very dusty green fibreboard. Different thicknesses helps if you need to make up levels..

September 27, 2024
Nassboards logo

Reply from Nassboards

Thank you for your review

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