This was my second purchase of underfloor heating kit via Amazon On arrival,we found that the thermostat was missing, Amazon advised to contact Nassboard directly A quick email from me,was... See more
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Review summary
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Reviews shaping this summary
Value for money , excellent product range and very high quality. Next day delivery is an added bonus . Martin at Nassboads was brilliant for customer advice and very quick to answer any questio... See more
Company replied
I think your customer service is excellent . I've been dealing with Martin - even though he was on annual leave - he still directly responded to my queries / enquiries. Everything done as said ,... See more
We have bought multiple products from this company. Their products have all been of a high standard and their technical support team are very responsive and knowledgeable. Deliveries have also been ve... See more
Company details
Written by the company
We are Online Wet room & Underfloor heating supplier Established in 2013 supplying direct cutting out the distributors. Operating out of 5 Large warehouses sending out over 2000 parcels a week. Our Family run business has £3,000,000 in stock ready to send out for next day delivery when ordered before 1.30pm Monday to Friday with thousands of regular customers. If you have an issue or need help please contact us by email we Typically reply within a couple of hours however there are times when we are extremely busy however we will reply to you please give us the opportunity to help resolve your issue and if required you can contact us on the emails enquiries@nassboards.co.uk & nassboards@live.com who will be happy to help for any issues that you may have. We have a 30 day return policy & happy to accept the return if unused & as sent to you.
Contact info
Humphrey's Farm Lane , CM3 1EF, Chelmsford, United Kingdom
- 01394 825839
- enquiries@nassboards.co.uk
- nassboards.co.uk
4.8
Excellent
471 reviews
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Replied to 100% of negative reviews
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Minor Damage
Delivery was delayed but arrived in due time on the second attempt. Upon receipt, two of the boxes were damaged at the corners, exposing the products. The boards are in fair condition but one box of boards has knackered edges. Imagine we can use the boards without much fuss as we can tape these edges where needed.
January 26, 2026
Reply from Nassboards
We are sorry to hear this and we will review the packaging kind Regards
Great product and great service
Great product and great service. I’m a bathroom fitter by trade and is not my first time using Nassboards products. Definitely recommend!
January 26, 2026
Stunning after sale support
I purchased a walk-in shower tray system some time ago and recently encountered an issue with one of its components. Upon contacting the seller for assistance, they promptly intervened, identified the correct replacement part, and dispatched it to me free of charge. The level of after-sales customer support I received was exceptional, and I wholeheartedly recommend their services. I look forward to utilizing their expertise for any future projects.
Thank you very much.
Kind regards,
Sasa
January 14, 2026
Unprompted review
Repeat business
This was my second purchase of underfloor heating kit via Amazon
On arrival,we found that the thermostat was missing,
Amazon advised to contact Nassboard directly
A quick email from me,was swiftly answered by customer service,stating a replacement would be dispatched,……so far so good
10/10 replacement part arrived this morning ( NEXT DAY)
Excellent service,great value prucct
Will purchase again
December 15, 2025
Unprompted review
Very good company
Very good company, very helpful people Very quick response.I received a quick answer to all my questions
December 5, 2025
Unprompted review
Great 👍 …
Great service and very fast delivery service. Boards are ideal for my conservatory floor. Still waiting to put them down properly but already feel warm underfoot.
November 24, 2025
Customer service was absolutely excellent
The customer service was absolutely excellent. There was an issue with my order and they kept me regularly updated on progress and chased suppliers and delivery companies to ensure my order was met and delivered on time. I felt really valued as a customer and my concerns were listened to and patiently dealt with every time. Cannot rate highly enough.
December 5, 2025
Unprompted review
Very happy with the service received
Very happy with the service received. Fast delivery.
November 26, 2025
Goods were delivered late and container…
Although the supplier had issues with his courier, the quality of the kit was excellent. Would definitely recommend them.
November 24, 2025
Reply from Nassboards
David we are sorry that the courier was not careful with your delivery and it arrived broken however once advised we sent a replacement whihc arrived the next day Sincere apologies for any inconvience caused
Very competitive prices
Price was very competitive and inital service was great. We had a late and damaged package but the issues were resolved promptly by Martin.
Good product I will use again.
October 29, 2025
Great servoce and ,quality product
October 27, 2025
Great products that work
Great customer service, better products than the generics of the local “warehouse” waterproofing options and fast free delivery.
October 29, 2025
Late order, but courier fault
Order came on two different days. Courier said this is how they got it from Nassboards. I wrote to Nassboards and they told me and proved is not their fault, so cannot blame them for the delay.
For me as a project manager what mattered is that I lost more than 1 day with this. Product is really good quality (used them before), they would have gotten 5 stars if it wasnt for the delay.
October 28, 2025
Reply from Nassboards
Good Morning we are sorry the parcels did not arrive together as expect unfortunatley at times couriers do have delays and the missing parcel was delayed at the central hub and then delivered as advised. We have sent you a direct email showing that the parcels where sent together and given you a future trade code to get a discount on future orders and applied this to your original order Kind regards
Excellent service and support
Excellent service and support. Thank you
September 1, 2025
Unprompted review
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