Nassboards Reviews 471

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 90 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, finding them to be excellent value for money and suitable for various projects. The delivery service is frequently highlighted as very fast, often arriving the next day, which many consumers appreciate. People also commend the exceptional service, noting the staff's helpfulness, responsiveness, and excellent communication. However, some customers experienced issues with damaged packaging upon arrival, with corners of boxes broken and products exposed. There were also occasional reports of delayed deliveries or missing items, though these issues were often resolved promptly by the company.

What people talk about most

Product

Clients share positive opinions on product quality, value, and variety, with many reviewers consistently... See more

Delivery service

Users describe positive interactions with delivery services, frequently praising the speed and efficiency of... See more

Service

Reviewers highlight positive aspects of service, with many praising the excellent after-sales support,... See more

Quality

People report positive experiences with quality, highlighting a high standard across various products and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness and efficiency.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This was my second purchase of underfloor heating kit via Amazon On arrival,we found that the thermostat was missing, Amazon advised to contact Nassboard directly A quick email from me,was... See more

Rated 5 out of 5 stars

Value for money , excellent product range and very high quality. Next day delivery is an added bonus . Martin at Nassboads was brilliant for customer advice and very quick to answer any questio... See more

Company replied

Rated 5 out of 5 stars

I think your customer service is excellent . I've been dealing with Martin - even though he was on annual leave - he still directly responded to my queries / enquiries. Everything done as said ,... See more

Rated 5 out of 5 stars

We have bought multiple products from this company. Their products have all been of a high standard and their technical support team are very responsive and knowledgeable. Deliveries have also been ve... See more


Company details

Written by the company

We are Online Wet room & Underfloor heating supplier Established in 2013 supplying direct cutting out the distributors. Operating out of 5 Large warehouses sending out over 2000 parcels a week. Our Family run business has £3,000,000 in stock ready to send out for next day delivery when ordered before 1.30pm Monday to Friday with thousands of regular customers. If you have an issue or need help please contact us by email we Typically reply within a couple of hours however there are times when we are extremely busy however we will reply to you please give us the opportunity to help resolve your issue and if required you can contact us on the emails enquiries@nassboards.co.uk & nassboards@live.com who will be happy to help for any issues that you may have. We have a 30 day return policy & happy to accept the return if unused & as sent to you.


Contact info

4.8

Excellent

TrustScore 5 out of 5

471 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Top quality & super fast delivery

Always a pleasure dealing with Nass Boards. We have now ordered several times. Very fast delivery. Great products. Excellent all round. Extremely helpful if you need to phone them and we have also found them to be the best value with a top quality product. Highly recommend.

September 29, 2025
Rated 5 out of 5 stars

Solid product and good service

Solid product and good service. Quick to respond to email queries.
I bought a 900 x900 shower tray former and waste kit. Shower tray very good quality, very flat and square and good finish.
The waste was a little less quality; the kit came with a white cover. It looked a little ‘cheap’ in reality. I couldn’t see from the web page that there was a choice of waste covers and I bought another’ chrome’ cover for £24.00. It’s still a plastic cover with chrome finish but this looks much smarter.
Check the waste trap when you fit it by filling with water; it has a removable base cap which I checked was tight but still weeped a little. I applied a bead of sealant to the inner seal and it was fine.
Delivery is next day as stated.
Would use Nassboards again.

September 24, 2025
Rated 5 out of 5 stars

Top quality boards

I’ve been using these 12mm tile backer boards with PU glue and stainless steel washers for several years now in wet rooms.
Fast installation and no problems with water getting through…

September 25, 2025
Rated 5 out of 5 stars

Why go anywhere else

I have used Nassboards for a few years now and have their underfloor heating in most of our rooms. Their products are great, competitively priced, and the before and after service is even better!! I honestly can’t fault them. The one time we had a minor issue with a thermostat, they sorted it instantly with no quibbling. I would highly recommended Nassboards without hesitation. Thanks guys!!

September 25, 2025
Unprompted review
Rated 5 out of 5 stars

Great Experience

I bought some shower niches from Nassboards - great quality, they look great and were much cheaper than similar alternatives offered by the other companies where we bought our bathroom furniture from. I needed to deal with customer services and they were helpful and responsive. I would be more than happy to use this company again.

September 12, 2025
Unprompted review
Rated 5 out of 5 stars

Value for money

Made 2 purchase in reasonably quick succession as I did not estimate my requirement correctly. The first product I received was an incorrect one but was more superior to that which I had ordered so no good reason to return. The second item was as I had ordered. Previous purchases with Nassboards have always been good value for money in my experience.

August 25, 2025
Rated 5 out of 5 stars

Great company to deal with

Great company to deal with, very responsive and quick delivery. Had a problem with a product that was damaged in transit and they dealt with it very well, offering a replacement or discount. Thanks Nassboard, keep up the good work

September 2, 2025
Unprompted review
Rated 5 out of 5 stars

Good prices and great service

Good prices and great service. I ordered a tanking kit and mistakenly gave completely the wrong postcode for my delivery address. Unsurprisingly, he couriers sent the package to a delivery depot miles from my house. I explained the problem to Nass Boards. They recalled the original and immediately sent out a replacement to the corrected address on overnight delivery.

August 11, 2025
Unprompted review

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