Nassboards Reviews 471

Excellent customer service! I received a faulty shower tray for my wet room and I got a replacement delivered in less than 24 hours. Martin was very polite and replied to me even out of hours.
Thank you for saving me time and money!

Arrived early and the person who delivered it was really friendly and polite, couldn't ask for better service.

Quick, simple and easy to order with prompt delivery, for which there was no extra charge. Perfect.

Fast delivery, and best price for backer boards. First time using these boards and I am very impressed. Boards came well packaged. Hopefully they will insulate my garage, time will tell.

Great product

Excellent service exceed expectations. Many thanks

Positive experience overall, a bit of misunderstanding to start with but resolved very quickly so highly recommend this company thanks

I think your customer service is excellent . I've been dealing with Martin - even though he was on annual leave - he still directly responded to my queries / enquiries. Everything done as said , good prices too.
Cant fault your organisation.

Thank you Martin .

Brilliant customer service, would recommend to anyone. Item i brought was as expected, good quality, very quick delivery, next day. Good after sales support.

I bought some thermal boards and electric ufh off This company on eBay

Absolute pleasure to deal with, and all my stuff (2 lots) came delivered within 3 days

I then contacted on eBay explaining my dog chewed through the ufh cable I left exposed (all my own fault) and he offered me a “ufh repair kit “ absolute free of charge,plus it came overnight delivery day (again totally free!…I didn’t know you could get things that fast through the post anymore. Lol !

Communication was very fast and efficient, helpful and knowledgeable.

Will be dealing with them again if I need anything they provide

Can’t recommend enough…Thank you again. 👌

I purchased an underfloor heating and controller system through Amazon in April whiich was not installed until June at which point discovered the controller faulty and with the underfloor mat installed I could not claim through Amazon. I contacted Nassboard directly regarding the problem and the unit was replaced without question within 3 days. 1st class customer service.

Brilliant product at the right price with matched aftercare service. Wouldn’t hesitate to recommend.

Delivery was on time, great service and very helpful post-delivery.
Plumber was impressed with the quality of the product

I'm happy, all was dane great

Although the first delivery of our niche was faulty your service to get a replacement over night was amazing.
Quality of the product is very good.
Thank you

Easy to lay
Clear instructions
Excellent tutorials on you tube

Turned up on time, exactly what I ordered

The kit for our new wet room was delivered quickly and there was no charge for P & P. The plumber was very pleased with the quality and he was also impressed with the price which I was told was very reasonable. We then had a little disaster when the plumber took the legs off the tile on grate and accidentally lost them. I called Nassboards and they mailed a further 4 legs the same day and free of charge! There was no fuss, no questions, just great customer service. I would highly recommend.