National Car-rentals Reviews 

I will not even rate it a 1 . I paid all the money in advance . The driver called Abrahim was 4 hours late getting to Heathrow . He was rude and uncommunicative, On being asked why he was four hours late he started banging his fists on the steering wheel. It was a very scary experience. The company directors have since then, reassured me and said that they are sorry and will compensate but so far they are "all talk and no action" despite my repeated phone calls and messages .I will never use this irresponsible , unprofessional taxi service again.
I will not recommend it.

Used National for a car hire in Mexico recently. During the trip a motorbike ran into the parked car and had to file a police report. Was advised that only the agency can request the report by the police which I asked them to do so that I could claim the money back.

Upon returning the car they had not requested the police report, had no record of the accident (despite ringing their 24 hour emergency number) and tried to charge an extortionate amount for the damage.

Separately, the car I received vs the original booking was quite different in size such that I had to pay for a larger car and they dont clearly advertise the "additional" costs (tax etc) such that the price you think you are going to pay vs the final cost are very different. Would not recommend anyone use National/Enterprise

Booked a car for 10days. Pickup and drop off in different city's. National were 250 pounds less than anyone else. Was given a free upgrade on pickup. The whole experience went incredibly smoothly. Couldn't recommend more highly.

If I could leave a minus rating I would, they left us stranded with a young baby only 2 hours before our moving time, with no apology and no customer support. They kept most of our money for which we will be taking them to small claims court. Budget rent a car who they subcontracted the van hire from also then over charged us astonomical fees, claiming it was a last minute hire, even though we'd had the van booked in for weeks. AVOID AT ALL COSTS!!! WORST COMPANY I'VE EVER DELT WITH

Excellent company no problems was really helpful and priced well didn't mess me about like avis did.

Car was fine. People were nice. But they didn't send me a receipt. Can't find how to get one online. Two different phone numbers I found. One disconnected. Other rang out.

Do they expect me to pay for this myself, as work does not pay expenses with a receipt?

Used National Car Rental when in Croatia and in Switzerland for long term rental and they were great. Line up was a little frustrating but I'm sure that was because we were just tired from our flight and wanted to cruise through and get to our hotel. Cars were clean, fuelled and ready. I think one of the issues I hear most through other travel sites was that there were hidden fees. I suggest that you be 100% transparent with your travel plans. We were clear in our intentions. Cross country, ferry ride, leaving the car in another city's airport. Will definitely use again.

This is my first time to write a bad review on something. We rented a car from National Waterloo Upper Marsh, London in April 2023. To start off, our deposit of £200.00 has not been refunded up to now (27 May 2023). After how many attempts (emails and calls), no one has responded. Very disappointing indeed.

But that is even just the tip of our issue with them. We initially paid for a petrol Ford vehicle for a trip from London to Edinburgh, via Lake District.

However, we were provided a mazda electric vehicle for our trip and was provided verbal assurance that charging EVs across the UK shouldnt be a problem as there are already heaps of charging stations. The trip turned out to be problematic and stressful.

The supposedly 4.5hours trip to Lake District turned to 12 hours of anxious driving.

First of all, the car had only 120 miles maximum distance. The meter on the dashboard was also not accurate and the estimated remaining miles kept flactuating every single time - for example, from point a to b, we would minus the total distance from the 120maximum distance of the car (120 miles minus 80miles, equale 40 miles remaining at the charging station), but as we drove, the estimated remaining miles kept going below 40miles, lowest we had was 10miles!)

Second, we were not given enough instructions and tips on how to use the car, even if we told them that we havent driven an electric car before. We even asked them to explain to us how it works as if we are a 5 years old children. This turned out to be very costly - at the fist charging station in Oxford, it took us 3 hours to get the car charged. There was a point that we were not able to unplug the charging cable from the car itself. The manual didnt have details on how to remediate it, and we had to watch youtube videos for us to know that the car had to be locked, then unlucked, for it to be unplugged.

For reference, this is our National Rental Agreement - 9DC8GX! Honestly, I just want my money back!

Dfw car rental by national was great. Talvin Revels went out of his way to prioritize our rental and get us in a car swiftly. The person in the garage was fast and so was the exit gate person. Fun car and great service!

Waited over 1.5 hours to complete a pre paid pre booked car rental in Zurich airport - totally ridiculous, IT not working, too few staff. No other companies seemed to have such a problem

DO NOT DEAL WITH THIS COMPANY!! They are ignorant. They do not follow local laws, illegally enter credit card information and peoples PIN number to steal money. And then take more money then what is owing on the rental! Then after they get more then paid up to date, they call the vehicle in stolen with rcmp illegally and play a fake sob story. Deal with any other company besides national car rentals!

Excellent customer service and efficient flight to car service. Especially with the Tram in service from terminal to rental car center.

**National Vehicle Rental UK**
Hired a van from Ireland for use in the UK. First van arrived side door wouldn't open, multiple marks and I was concerned if I took responsibility of the van, the damaged would be blamed on me. Offered a replacement which I had no issue with until a box van arrived with a tail lift. I had ordered a standard van with side and rear opening for an Ikea click and collect. When I stated this to the delivery man he said speak to the office and he said your "aborting" the order. I didn’t know what this meant. I said I would call the office to discuss. Following my call, I was left with the impression that I would get a call back with and update. I advised yet again I have flown from Ireland and needed this van. Within 2 minutes of hanging up the phone I was charged a further £90.00 charge. I repeatedly called the reservations line and no answer. It was 2.30pm a Friday. I called over 20 times and nobody would answer. Still no call on Saturday. I was stuck with a wasted trip to the UK and zero come back from NVR. I have emailed 3 times and no response.
So, in short I was charged in full for the rental and also an abort charge and I received no vehicle. Shocking company and NO customer Service. Avoid at all costs. Don't be fooled by the website and easy booking process. This is just to get your money.

On pick up the staff were very helpful. The shuttle from the airport easy and the upgrade for our birthday a very lovely surprise.
The car was clean and seemed to be well looked after and the collection inspection through but efficient. Dropping off at Heathrow even easier (once we found it). Had a good set up there and easy shuttle to the airport. Very quick easy and friendly check-in. Kudos to National. If I had to pick one thing that could be improved, it was getting the directions to the drop off location. The London Heathrow location is not easy and we had to call to get the directions on a recorded message. We were ok as we had 2 in the car so one could drive and the other take note of the directions. If there was one in the car, this would have been impossible to be driving on the M25 and getting the directions.

Absolute bullies & cowboys. Gave me a car smaller than I paid for via Expedia. Didn’t care I couldn’t fit my baby in. Very aggressive man at picn uo. The main phone line admitted twice I was given a smaller sized car to what I booked. But said twice they were helpless and couldn’t enforce via the local pick up site in France.

I reserved a car a month in advance for Knoxville Tennessee. Two days before my reservation I called national to let them know my flight time was changed, instead of arriving at 11:45 am I now was getting in at 11:45 pm. national uses call centers from the middle east because it's cheaper than using American call centers. The problem is you can't understand them half the time. At least I barely could understand him. He said they're there till midnight. coming out of Atlanta we had mechanical issues and out flight was delayed. I called back, again to the middle East. He said, " no problem they will see your flight info and will wait". We arrived at Knoxville at 2:30 am and they were closed. Ya know that sinking feeling in your gut, like, what am I going to do now. God was looking over me and I see Budget car rentals was open waiting for their customers to get of the delayed flight. They set me up quickly. When I returned the car to Budget, I had a talk with the desk agents at National. They were super nice and very apologetic and said management won't let them wait. He looked up our information and said there was no flight info on there. Now, the middle eastern person I spoke to said he would make sure it was. He Screw up... I'm a solid customer at National as well as my colleagues. Don't let the name Budget fool you, the vehicles are as good as all other rental companies, and they have American call centers. I had a sweet new Hemi Challenger, and it was less$$. I now will rent only from Budget as well as my Colleagues. Hey national start using American call centers. Buy American Made, you know the saying...

Rented a car in September 2022 for 8 days. overall the customer service is beyond my expectation. the rep is nice, prompt and helpful. I got car better than I booked.
returning the car is easy and smooth, the customer service checked the car straight away and said ok, let me feel relaxed.
My wife left her vital medicine and cosmetic bag on the back seat when returning the car. we went back on the second days, the staff helped us found all things back.
Really a good rental experience.

Rented from New Orleans 9/11/2022 Kia (National Rental Car Representative), Ms.Kia was awesome, knowledgeable and friendly helping me choose a Elite Luxary SUV for my two months duration in New Orleans. National Rental Car 🚗 is well represented w/ Ms. Kia helping customers. Special thanks for all your professional assistance Ms. Kia & Ms. Teshe at checkout, awesome and professional support!

Rented a car at Glasgow airport weeks in advance only to get there an no cars available at the agreed pick up time - Made to wait 2 hours only to be offered a manual car which wasnt what we selected nor would fit our family and our cases etc.

We ended up going to the desk next door EuropCar who sorted us a car in 10mins with a far better service and customer experience.

Now I have a fight on my hands to get back my £95 'no show fee' which is a joke considering there was no car to collect.

Had a tire with cut sidewall. They had AA come out. They took car repaired tire then proceeded to charge me £152 for the tire, £91 for the AA call out and the real insult a £50 Ad fee.
I would walk or ride a bus before I rent from National aka Enterprise again.