National Debt Advice Reviews 

180
TrustScore 3.5 out of 5

3.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Poor services and lawyers who can't even do they job .... I have been making monthly but last 2 months did not receive statement and asked them and told me my file is closed due to no payment but ne... See more

Rated 1 out of 5 stars

This service should be shut donw!. Totally simplistic and unhelpful advice by people who dont care. Sign posted to other charities and help lines which were totally wrong and inappropriate. Wasted an... See more

Rated 5 out of 5 stars

Iv been worrying about my debts for too long, felt like there was no way of me ever getting out of the situation I was in, I was suffering really bad with depression and anxiety and I found an advert... See more

Company replied

Rated 5 out of 5 stars

Amazing reassurance and information from James Butt and all parties involved Fully explained with no pressure just information. I was humiliated to have to use this service after covid job losses hit... See more

Company details

  1. Insolvency Service

Written by the company

Free impartial debt advice and we'll recommend a range of practical debt solutions based on your financial situation. National Debt Advice is regulated by the FCA to provide Debt Counselling services in the UK.


Contact info

3.3

Average

TrustScore 3.5 out of 5

180 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.3

All reviews

(180)

1 review in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service and took a weight off…

Excellent service and took a weight off my shoulders now I won’t get threatening letters and to scared to answer the phone they have excellent staff going threw everything to get me to the right place and solution I would deffo anybody with problems these people will go threw it all it’s about an hour outta your day and aloft of stress of your shoulders

June 2, 2021
Unprompted review
Rated 5 out of 5 stars

I contacted National Debt Advice

I contacted National Debt Advice. From the moment I contacted them they made me feel at ease, going through each step of the process, explaining each option together with pros and cons. Because of their professionalism it was easy to work with them, giving them the correct information needed to move forward with each process. Could not have done this without them, its not complicated because they explain everything clearly. Thanks.

May 25, 2021
Unprompted review
Rated 5 out of 5 stars

My consultants Nick and Kim were very…

My consultants Nick and Kim were very understanding and supportive of my situation. They did their best to find a solution and advice according.

I recommend using this company anytime and the future.

Thank you 😊

May 14, 2021
Unprompted review
Rated 5 out of 5 stars

I was in despair and felt like I was…

I was in despair and felt like I was drowning in a sea of debt. It took all the courage I could muster to pick up the phone and make contact with National Debt helpline. How glad I am that I did.
From the outset I was treated with non judgemental advice, guidance and the utmost respect. Kim, (my advisor) couldn't have been more helpful and caring.
I feel like I have a fresh start and can live instead of existing. For anyone in the same boat, please pick up the phone and get your life back on track.
Thank you Kim and Tracy. Not all heroes wear capes.

May 4, 2021
Unprompted review
Rated 5 out of 5 stars

Weight lifted!

Worried about making the phone call and asking for help, but after speaking to members of the team, they were all so helpful and talked me through different options that best suited me. I feel like a weight has been lifted!

April 28, 2021
Unprompted review
Rated 5 out of 5 stars

I can't thank National Debt Advice…

I can't thank National Debt Advice enough!!!
I wish I had taken action earlier, and not put myself through the stress and worry that I was experiencing thinking I can manage my problems but in reality I never had a chance. I sat for ages looking at the number feeling worried what the was going to happen and how I would be treated. The truth is I needn't ever worried, the team are incredibly friendly and supportive and will help you any way they can and put your stress and worries aside. I would like to say a very special thank you to the wonderful Courtney who worked my case!! I was broken a week ago but now but the dark seems lighter and the cold warmer. Thank you so very very much.

Paul

April 22, 2021
Unprompted review
Rated 5 out of 5 stars

Nick and Kim are AMAZING

They were extremely helpful and very understanding. I didn’t feel judged at all during the conversations as I did feel very embarrassed prior to seeking help. Thank you so much to Nick and Kim who were absolutely amazing and did their best to help and talk me through everything. It’s so nice to see and speak to people who genuinely love their job and want to help people they don’t know.

April 6, 2021
Unprompted review
Rated 5 out of 5 stars

I don’t usually bother with these…

I don’t usually bother with these things but I’ve not come across such a professional, dedicated and friendly team as Courtney and Kim.
I wouldn’t have known what to do without them.
They deserve a high recognition for all their hard work and all their help they’ve given me even through such difficult times.
So very grateful to you both

Thanks again

John

March 22, 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look