National Debt Advice Reviews 

180
TrustScore 3.5 out of 5

3.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Poor services and lawyers who can't even do they job .... I have been making monthly but last 2 months did not receive statement and asked them and told me my file is closed due to no payment but ne... See more

Rated 1 out of 5 stars

This service should be shut donw!. Totally simplistic and unhelpful advice by people who dont care. Sign posted to other charities and help lines which were totally wrong and inappropriate. Wasted an... See more

Rated 5 out of 5 stars

Iv been worrying about my debts for too long, felt like there was no way of me ever getting out of the situation I was in, I was suffering really bad with depression and anxiety and I found an advert... See more

Company replied

Rated 5 out of 5 stars

Amazing reassurance and information from James Butt and all parties involved Fully explained with no pressure just information. I was humiliated to have to use this service after covid job losses hit... See more

Company details

  1. Insolvency Service

Written by the company

Free impartial debt advice and we'll recommend a range of practical debt solutions based on your financial situation. National Debt Advice is regulated by the FCA to provide Debt Counselling services in the UK.


Contact info

3.3

Average

TrustScore 3.5 out of 5

180 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.3

All reviews

(180)

1 review in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Extremely helpful in every way.

James Butt looked after my query from beginning to end. He was so informative and and went above and beyond his job to help me with my situation.
I couldn't fault his help and without it I would not now be on the road to sorting out my financial future.
Thank you James

August 19, 2021
Unprompted review
Rated 5 out of 5 stars

Very helpful

Very helpful, every area was discussed in full they covered everything I'm made me feel comfortable throughout the whole process very happy with the experience

August 18, 2021
Unprompted review
Rated 5 out of 5 stars

Thank you so much

I just want to say thank you to Daniel and Nick, I can now sleep at night knowing that my debts are being dealt with you don't understand how much weight you have lifted off my shoulders, thanks again.

July 29, 2021
Unprompted review
Rated 1 out of 5 stars

Rip off, ignore them

Rip off. Ignore them at all price.
Abigail was very agressive the whole time, she was calling us 5 times every single day for 2 weeks, and didn't even let us breathe, she didn't hang up until we sent the details to her, while she was explaining to us that this is our last hope.
They also made changes to the plan we discussed. The loan is 11,000, and a other lady said about 4,000 will be written off after sending off the details. Apperantly, they took a nice 3,000 admin fees for themselves (taken from the installments), so only £1,000 was written off.
On paper the household income is like £1800 a month, while it's barely 1200.
They told us we will pay £100 a month for 60 months/5years. And now it turned out, we will pay £100 for 44 months, then £320 for 16 months (after car finance will end) which isn't affordable. Everything happened so fast and they pushed everything down on our throat, and we literally didn't see the light at the end of the tunnel, so I gave my signature. Just payed 1 instalment, but after reading more and more in the topic, I realised that I was ripped off. I will cancel my plan, and redo it somewhere else who doesn't take all the amount that should be written off..
Be ashamed, fooling people with their last chance of clearing their debts.. I wouldn't take a dirty money like that. Spend it on medicine.

July 29, 2021
Unprompted review
National Debt Advice logo

Reply from National Debt Advice

Can you please supply your details so I can investigate the above allegations please. As you can see we receive amazing reviews on our services each day.

Rated 1 out of 5 stars

Very poor service

Very poor service. Don't keep you updated, never call you back or return emails. Nearly 3 months ago I started the process and it's still not been actioned. Would not recommend them would say its better to go direct to a insolvency practitioner and cut them out.

July 1, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent professional service

Excellent professional service, very quick response times and made the whole process as easy and reassuring as it could be. Thank you for you help, it’s made a big difference

July 1, 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look