Poor services and lawyers who can't even do they job .... I have been making monthly but last 2 months did not receive statement and asked them and told me my file is closed due to no payment but ne... See more
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See what reviewers are saying
This service should be shut donw!. Totally simplistic and unhelpful advice by people who dont care. Sign posted to other charities and help lines which were totally wrong and inappropriate. Wasted an... See more
Iv been worrying about my debts for too long, felt like there was no way of me ever getting out of the situation I was in, I was suffering really bad with depression and anxiety and I found an advert... See more
Company replied
Amazing reassurance and information from James Butt and all parties involved Fully explained with no pressure just information. I was humiliated to have to use this service after covid job losses hit... See more
Company details
Written by the company
Free impartial debt advice and we'll recommend a range of practical debt solutions based on your financial situation. National Debt Advice is regulated by the FCA to provide Debt Counselling services in the UK.
Contact info
2 Boat Shed, M5 3EQ, Salford, United Kingdom
- 01616400400
- info@national-debtadvice.co.uk
- national-debtadvice.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Very polite and helpful and willing to…
Very polite and helpful and willing to explain anything you don't understand.
Pretty good & prompt service
Pretty good & prompt service. I would recommend to anyone.
Keep up the good work Kim, Tracy & Michael. 👍👍👍
S.Yogalingam
Extremely helpful in every way.
James Butt looked after my query from beginning to end. He was so informative and and went above and beyond his job to help me with my situation.
I couldn't fault his help and without it I would not now be on the road to sorting out my financial future.
Thank you James
Very helpful
Very helpful, every area was discussed in full they covered everything I'm made me feel comfortable throughout the whole process very happy with the experience
Thank you so much
I just want to say thank you to Daniel and Nick, I can now sleep at night knowing that my debts are being dealt with you don't understand how much weight you have lifted off my shoulders, thanks again.
Dealt with James and Amy and what an…
Dealt with James and Amy and what an absolute pleasure to deal.with these people!!!!! Very polite,professional,easy to understand and very very helpful !!! Highly reccomend giving them a call.Thanks again guys
Rip off, ignore them
Rip off. Ignore them at all price.
Abigail was very agressive the whole time, she was calling us 5 times every single day for 2 weeks, and didn't even let us breathe, she didn't hang up until we sent the details to her, while she was explaining to us that this is our last hope.
They also made changes to the plan we discussed. The loan is 11,000, and a other lady said about 4,000 will be written off after sending off the details. Apperantly, they took a nice 3,000 admin fees for themselves (taken from the installments), so only £1,000 was written off.
On paper the household income is like £1800 a month, while it's barely 1200.
They told us we will pay £100 a month for 60 months/5years. And now it turned out, we will pay £100 for 44 months, then £320 for 16 months (after car finance will end) which isn't affordable. Everything happened so fast and they pushed everything down on our throat, and we literally didn't see the light at the end of the tunnel, so I gave my signature. Just payed 1 instalment, but after reading more and more in the topic, I realised that I was ripped off. I will cancel my plan, and redo it somewhere else who doesn't take all the amount that should be written off..
Be ashamed, fooling people with their last chance of clearing their debts.. I wouldn't take a dirty money like that. Spend it on medicine.

Reply from National Debt Advice
The person I spoke to today was above…
The person I spoke to today was above all polite and detailed.
Confidence in his product the pro's and con's and at the end of the day ,the conversation and service was excellent.
100% Recommend to anyone going through…
100% Recommend to anyone going through hard time don’t leave it to late these people can help you so much to ideas to what’s suitable for you couldn’t thank them enough 5***
Amazing people
Oh wow these are the best go through everything with you massive help very friendly great customer service
So friendly and helpful made process…
So friendly and helpful made process easier and with my mental health made things very clear for me highly recommend
Absolutely amazing professional and…
Absolutely amazing professional and very patient. Very good with helping you and guiding you you through very hard Financial Times.
Great service!
Great service. Representatives Kim and Charlotte were calm, patient, understanding, reassuring and very professional.
Precise information helped alot in…
Precise information helped alot in making sure i understood what was happening, advise on which route best suited my needs
Very poor service
Very poor service. Don't keep you updated, never call you back or return emails. Nearly 3 months ago I started the process and it's still not been actioned. Would not recommend them would say its better to go direct to a insolvency practitioner and cut them out.
Excellent professional service
Excellent professional service, very quick response times and made the whole process as easy and reassuring as it could be. Thank you for you help, it’s made a big difference
Everything explained thoroughly and…
Everything explained thoroughly and totally professional during the hour long phonecall
Very helpful friendly service thanks
Brilliant service thanks guys
Really happy with service I received
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