National Debt Advice Reviews 

180
TrustScore 3.5 out of 5

3.3

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Rated 1 out of 5 stars

Poor services and lawyers who can't even do they job .... I have been making monthly but last 2 months did not receive statement and asked them and told me my file is closed due to no payment but ne... See more

Rated 1 out of 5 stars

This service should be shut donw!. Totally simplistic and unhelpful advice by people who dont care. Sign posted to other charities and help lines which were totally wrong and inappropriate. Wasted an... See more

Rated 5 out of 5 stars

Iv been worrying about my debts for too long, felt like there was no way of me ever getting out of the situation I was in, I was suffering really bad with depression and anxiety and I found an advert... See more

Company replied

Rated 5 out of 5 stars

Amazing reassurance and information from James Butt and all parties involved Fully explained with no pressure just information. I was humiliated to have to use this service after covid job losses hit... See more

Company details

  1. Insolvency Service

Written by the company

Free impartial debt advice and we'll recommend a range of practical debt solutions based on your financial situation. National Debt Advice is regulated by the FCA to provide Debt Counselling services in the UK.


Contact info

3.3

Average

TrustScore 3.5 out of 5

180 reviews

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3.3

All reviews

(180)

1 review in the last 12 months

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Rated 5 out of 5 stars

National Debt Advice

I was struggling so badly with my debts, after going through my details I actually realised there was more money going out each month than i earned - all going out on my debts.
I found that putting all my debts together and being able to pay one set amount each month has made my life so much easier...... and the best part some of it is being written off.
Be prepared for a long call but in the end its definately worth it.

January 7, 2022
Unprompted review
Rated 1 out of 5 stars

Disgraceful company

Disgraceful company. employees commit fraud in your name STAY AWAY. Have ended up £2800 out of pocket no compensation offered afte their employee was dismissed due to MIs-conduct. Manager Stevie Corden very aggresive and unhelpful

January 7, 2022
Unprompted review
Rated 5 out of 5 stars

National Debt Advice

Sean and Amy, at National Debt Advice. What can I say? Superb! Put me at ease and explained everything really well. Can't speak highly enough about them. The money I'm going to save every month is mind boggling. Thank you!

December 16, 2021
Unprompted review
Rated 5 out of 5 stars

I was really struggling with managing…

I was really struggling with managing the debts, had plenty of creditor's and having letters and calls every day. Someone asked me to contact National Debt Advice. It was really great to see Mr James he helped me out in stressful situations. On National Debtline All the team are friendly and helpful and excellent customer care. I'll recommend everyone if has financial difficulty without hesitation contact National Debtline. Thanks

December 13, 2021
Unprompted review
Rated 3 out of 5 stars

I did speak with an adviser back in…

I did speak with an adviser back in Spring time and I felt the communication was good. I subsequently decided that I didn't want to go ahead with their offer of writing debts off (or something like that), I just got a debt consolidation loan from my bank a couple of months later and sorted my finances out myself. I was however quite irritated to have received a call from them yesterday. I don't know why I was being called after all this time, but I certainly didn't appreciate it, especially when I was awaiting an urgent call. I declined the service you offered months ago - I did not expect subsequent unsolicited calls. I cannot seem to email them requesting my data be removed from their system.

My request is that you don't contact customers after they've declined to move forward with your service.

December 7, 2021
Unprompted review
Rated 5 out of 5 stars

Dave Wright was excellent

Dave Wright was excellent! Before calling, I was struggling to pay my catalogues, I was making all of the minimum payments but it wasn't clearing my debt, I was paying over £500 pcm just on interest alone. I felt guilty and ashamed that I was finding making payments more difficult each month and not clearing any or little of my debt. I was struggling day to day to find the money for trips to and from doctors and hospital appointments and what with the rising cost of living just compounding matters further. Dave helped me feel at ease and worked through a solution which would enable my debts to be paid by freezing the interest and opting for an IVA. I can't believe I took so long to contact national debt advice., I only wish I had spoken to them sooner because it would have eased the months/years of endless suffering, worry and ill health due to the impact the stress played in my life. Dave made me feel that debt was a two way obligation between myself and my creditors and that helped me to understand that whilst I still feel responsible for my debts, the creditors are also culpable. Dave quickly drew up an IVA which would not only cut down my monthly repayment but also would freeze the interest which would enable me to finally reduce my debts by actually repaying the debt and not just my interest! Finally I see light at the end of the tunnel, I can now see my arrears going down which would never have happened without Daves help assistance and advice! I really recommend to anyone who is suffering in the endless cycle of debt to speak to Dave Wright at debtline, he is understanding, sympathetic, humane, informative and helpful, without his help and understanding, I would be continuing to suffer sleepless nights, poor mental health and fear of answering my telephone. I am so very gratefuland totally indebted to national debt advice, thanks Dave for your exceptional support and advice!

November 11, 2021
Unprompted review
Rated 5 out of 5 stars

Norel

I just got off the phone with Dave he was very helpful, great advisor, he heard me out and gave me some options that's best specifically for me and my needs, for those who are having doubts about asking a helpline about your debt just give them a ring and ask for Dave Wright, he is highly recommended :)

October 21, 2021
Unprompted review
Rated 5 out of 5 stars

Could not of asked for better the guys…

Could not of asked for better the guys were very patient always kept in contact with me to keep me updated I’m over the moon they have helped me more people should reach out would 100% recommend they don’t judge you they work with you absolutely fantastic thank you so so much to you all

October 12, 2021
Unprompted review
Rated 5 out of 5 stars

Financial difficulties.

If like me you get into difficulties financially and are stressed out with worry. Take my advice and give these people a call. I spoke to a very nice chap called Dave. He was so helpful and informative, my stress levels started to decline within minutes. They are very helpful and will do all they can to help you. Don't suffer in silence, give them a call for your own wellbeing. Thank you Dave Kindest of regards Frank

October 11, 2021
Unprompted review
Rated 5 out of 5 stars

I’d like to thank you all personally…

I’d like to thank you all personally for all the help and support that has been provided. And a special thanks to Dave, who dealt with my very run-down self on helping me process things easily and explaining the process to my understanding. Still going through the process currently, but I’m happy with everything so far. Hopefully I can start getting back on track.
Many thanks
Emily

October 10, 2021
Unprompted review
Rated 5 out of 5 stars

I was in a bad place with all of my…

I was in a bad place with all of my debts. I had a call from a lovely man name David Wright firstly he put me at ease. He was really genuine and understood how I was feeling and he told me he was going to help me. He walked me through all my options very professionally. It's the best thing I have done and the relief I felt. I want to thank David enormously for all of his help, kind words and guidance. I can now get a good night's sleep and the constant anxiety. Thanks again David Wright. Would strongly recommend making that call

October 7, 2021
Unprompted review
Rated 5 out of 5 stars

I had a call with a lovely gentleman…

I had a call with a lovely gentleman called Dave Wright, he was brilliant and held my hand all throughout the process, he made me feel at ease explained what I needed to do and what would happen next, within one week the debt issue was sorted and a big weight had been lifted from my shoulders, sometimes it’s hard to open the doors for something so personal to you, and I’m glad I did, these guys are here to help in anyway they can and they definitely helped me, thank you Dave

September 29, 2021
Unprompted review
Rated 5 out of 5 stars

Amazing reassurance and information…

Amazing reassurance and information from James Butt and all parties involved
Fully explained with no pressure just information. I was humiliated to have to use this service after covid job losses hit our house hard, but they made sure I was reassured its nothing to be ashamed of and helped me take control again. Thank you!

September 22, 2021
Unprompted review
Rated 5 out of 5 stars

Best team and best service - especially with Sean English !

Initially spoke to Sean English, spent the best of 2 hours with him going through my very long financial situation and I can not praise him enough !
The discussion was easy and comfortable. Although dealing with debt issues is not a pleasant matter, Sean made it such an easy experience … Easy like sunday mornings ( #lionelrichie 😉) !

The process was explained very thoroughly in simple terms with a high level of professionalism but yet with such relaxing and comfortable communication skills !
Not mentioning that all avenues were considered and discussed prior to being given the best guidance and advice on my options and choices.
Everything got done and dusted within a few hours and proposal written and sent off.
The initial call was followed by a further 2 short calls from another advisor Kim who again gave me the best service !
The documents sharing system these guy used is a click of a button whilst you are on the phone to them too so no fetching through paperworks for ever and ever …

Having gone through a different service through my bank before I call them, which didn’t get my “custom” so to speak because I didn’t feel I was getting the support not the full understanding of what could be done to help me out, I can honestly and genuinely recommend them to anyone struggling with debt etc …

USE THEM ! Don’t be scared . They are a bunch of people with great listening skills and understanding and compassion towards your financial issues . They reassure you and empathise with your personal situation. It is then your choice to go ahead with whatever is best for your own situation.

In short: USE THEM & pick up your phone to this organisation, they will lift a huge weight of your shoulder for whichever debt guidance you may need.

1000000% stars reviews for them 😊😊😊

I could write far more to extend my praise to them but …too long of a review will bore the general public I think.

Thank you guys ! I feel so much relieved tonight !

September 21, 2021
Unprompted review
Rated 5 out of 5 stars

Amazing

I applied for help and I received an amazing experience very understanding and sensitive will totally recommend this to everyone who needs this help. Thank you to my advisor James Butt for all your help. Also thank to Amy for the excellent help and understanding

September 21, 2021
Unprompted review
Rated 5 out of 5 stars

Glad to get this call

I was referred to this service, and I normally don't pick up my phone to unknown numbers but I'm so glad I did. Dave was so friendly, knowledgeable, and easy to talk to, and I really believe he just wanted to help me as much as he could.

September 20, 2021
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service. Kind, and caring and most importantly non judgemental. Sean was prompt,thorough and a complete professional. Highly recommend and cannot be thanked enough. Thankyou!!!!!

September 16, 2021
Unprompted review

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