UK National Lottery Reviews 

Hopeless, constantly get the message ‘Something went wrong’ certainly the case with whoever wrote this app! They must be losing millions, as frustrated players just give up. I cannot deposit funds, links that were so intuitive before have been removed. Sort it out!

New app rubbish wouldn’t let me buy a ticket or play instant games. No problems with previous app if it ain’t broke don’t fix it! Whoops too late 🤨

Absolute pile of horse shite this new app is like it's 20years old,but saving me money 🤑

National lottery app has problems AGAIN.
What is wrong with this Alwyn company that they make changes everyone HATES and can't function without problems.
The changes they chose are unnecessary, the app is ugly and there are always problems. If Alwyn wasn't competent enough to run something like this they should never have bid.
And fire the minister et al that approved this crap company should also be fired.
Guess I'm missing another draw. Well done.... pointless.

Its shocking. Wont let me withdraw winnings. Doesn’t show the lotto game just purchased. Its like a con. Once Ive received my winnings I will not use again. Disgraceful.

The new National Lottery application is absolutely terrible. It is so complicated to use now that I do not trust the reliability of it to record accurate information anymore. I often cannot access my games to check whether my tickets have ended which you now have to do as the notifications advising of this fact have now stopped! Why?
I often get strange messages about payments that make absolutely no sense! Why?
The app is extremely sluggish and sometimes freezes! Why?
If it doesn't improve soon I will stop using it and buying tickets at all

Poor customer service no response to emails unless it’s a generic response

Every time it decides for additional verification it refuses to accept my date of birth and won't let me log in. If I request an email to reset password I never receive one. Previously after a few days it lets me play again. Fingers crossed.
Piece of crap.

Whoever signed off this redesign should be sacked !
It is terrible and impossible to navigate

The website is absolutely awful. What a mess. Its so difficult to use now. And I've been using their website since it started. Whoever is responsible for this needs sacking

Absolutely rubbish new website..they don't notify you now when your ticket has finished. Its totally impossible to navigate the site. I was ages trying to renew my ticket. Absolutely appalling.
What moron designed this app. They need their P45. Going to lose a lot of customers.

The changes they have made to app make me no longer want to use it anymore.

The new website is a terrible. It is a joke. Tickets are listed in a random order, trying to find matched tickets is a non starter; tickets for future draws state no match, even though the draw hasn't taken place yet; the filters don't work. Absolutely pathetic website which is totally useles. Who on earth signed off this untested, NON NAVIGATEABLE of a so called system.i would doubt to trust the notifications either based on this awful design. You probably have won but they've failed to let you know. Wouldn't surprise me at all... whoever coded this site needs to change their vocation.

The worst update ever!
Been playing in a syndicate since 2012 and now its 100% harder to refer to previous tickets.
Appalling

The new website is an absolute disgrace. After all the negative comments surely it’s time to go back to the previous programme that worked perfectly. There is no point in repeating the issues that are well documented. Just change it National Lottery.

This new app is terrible

If you want to waste your money that s the best way doing it . I was playing instant game for good couple of years and spend around 200-300£ a month and never won more then 30£ .

Can't change my card details can't get through on phone absolute jokers . Invest some of the money you make in the app and improving customer service. Raised a complaint but advice useless

I am 78, play ocassionally on Saturday but ran foul of their including Wednesday when confirming my payment; THAT is included by default and I didn't untick so charged for a ticket I didn't want. Impossible to contact a human to redress this so I emailed the CEO, Andria Vidler, for all the good it will do. Also emailed Gambling Commission about having to opt out of a payment rather than opt in.
For all the glossy images and reassuring tales they make, they have NO customer service and NO integrity. Vidler ignores emails, as does her Complaints form, which promises to reply within 24 hours. 7 days since my first of 4 complaints