National Floors Direct Reviews 4,083

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and extensive product knowledge, making the selection process easy and enjoyable. The service is frequently highlighted as excellent, with many people appreciating the efficiency, timeliness, and meticulous cleanup by the installation teams. Consumers are particularly impressed with the high quality of the products, noting that the flooring looks beautiful and transforms their homes, all at a fair and competitive price. However, some customers also noted issues with the sales process, mentioning that some representatives were unknowledgeable or pushy. A few people experienced incorrect measurements, leading to installation delays and unfinished work. There were also isolated complaints about damage during installation and a lack of resolution from the company, as well as dissatisfaction with not receiving promised gift cards.

What people talk about most

Staff

Consumers generally express satisfaction with the staff, highlighting their professionalism, efficiency, and... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the professionalism,... See more

Product

Customers consistently note positive experiences with product quality and appearance. Many reviewers are... See more

Quality

Clients share positive opinions on quality, with many praising the outstanding appearance and luxurious feel... See more

Price

Customers had positive experiences with price. Many reviewers found the pricing to be fair, reasonable, and... See more

Based on these reviews

Rated 5 out of 5 stars

We had an amazing experience with National Floors Direct. This was our second time working with them. George, our consultant, did a great job helping us select the right flooring, provided a fair pr... See more

Rated 5 out of 5 stars

Start to finish, the whole experience was great! The salesman was low pressure and knowledgeable about the product line. He listened to what we were looking for to best fit our newly renovated home a... See more

Rated 5 out of 5 stars

The hardwood floor came out absolutely beautiful. The finish is smooth, even, and really brings out the natural grain of the wood. The color looks rich and consistent throughout the space, and the roo... See more

Rated 5 out of 5 stars

2 guys did a great job we had tile removed in our kitchen replaced with laminate and 2 rooms carpeted. Workers did a great job cleaning up Took all old flooring wi them We are extremely satisfi... See more


Company details

  1. Carpet Installer
  2. Carpet Store
  3. Flooring Contractor
  4. Flooring Store

Information provided by various external sources

Choosing floor covering should be an easy, enjoyable, and affordable experience for all of those who desire to bring comfort to their personal space. At National Floors Direct it is our goal to provide you with such an experience while exceeding all of...


Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 23% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Professional flooring job

2 guys did a great job we had tile removed in our kitchen replaced with laminate and 2 rooms carpeted. Workers did a great job cleaning up Took all old flooring wi them We are extremely satisfied with the results. Would highly recommend national floors direct

January 9, 2026
Rated 5 out of 5 stars

I had a wonderful experience

I had a wonderful experience. Workmen showed up on time. They were efficient and professional. They laid my floor and cleaned up afterward. am very happy with the results

January 26, 2026
Rated 5 out of 5 stars

I had a very positive experience

I had a very positive experience working with National Floors Direct from start to finish. The scheduling process was smooth, communication was clear, and the installation team arrived on time and worked efficiently. The quality of the flooring looks great and completely transformed the room, and the installers were professional, respectful, and cleaned up after the job was done. Overall, the process was straightforward and the final result met my expectations. I would recommend National Floors Direct to anyone looking for a convenient and reliable flooring installation experience.
I received a gift card for my time in posting this honest review.

January 7, 2026
Unprompted review
Rated 5 out of 5 stars

Satisfied Service from NFD

We had our dirty kitchen floor done excellently by National Floors Direct last December 2025.It was a seamless process from sale to installation. The crew, Franklin and Segundo started on time and finished the work with care, quality and efficiency. They both did an excellent job and were very skilled at their work. The luxury vinyl tile from NFD made the dirty kitchen bright and beautiful.

It is also worthy to know that this company values the time their clients spend in writing an honest to goodness feedback which is true in our case. Thank you for Franklin and Segundo.They both did an excellent job and were very skilled at their work. The luxury vinyl tile from NFD made the dirty kitchen bright and beautiful. We are extremely satisfied!

It is also worthy to know that this company values the time their clients spend in writing an honest to goodness feedback which is true in our case. We received a giftcard for taking the time to provide an honesr feesback of our experience with NFD.

January 11, 2026
Rated 5 out of 5 stars

Great company

Great company, made my purchase easy! Salesman came to my house to help me select the right carpet. The price was also very fair. Installers did wonderful and on time

I received a gift card for my time in posting this honest review!

January 6, 2026
Unprompted review
Rated 5 out of 5 stars

From Carpet to LVP—Couldn’t Be Happier

We recently had LVP flooring installed in our home office and master bedroom by National Floors Direct, and we are extremely happy with how everything turned out. The entire process—from scheduling to installation—was smooth, professional, and well-organized. The installers did a great job, worked efficiently, and left both rooms looking clean and finished. The quality of the flooring completely transformed the spaces, and we genuinely love the final result. If we decide to replace the carpet in our other two rooms in the future, we will absolutely be using National Floors Direct again.

I received a gift card for my time in posting this honest review.

December 29, 2025
Rated 5 out of 5 stars

National Floors Direct did an excellent…

National Floors Direct did an excellent job installing the floors in my mother-in-law’s home. From start to finish, the experience was smooth and professional.

My mother-in-law is Deaf, and the team was incredibly flexible and thoughtful, especially when she needed to remain at home during the installation—something that understandably made their work more challenging. They handled this with patience and care, never making it feel like an inconvenience.

Communication was excellent throughout the process, the work was completed on time, and the crew cleaned up thoroughly each day. The quality of their work also made it incredibly easy for us to move directly into the next phase of the project—having the house painted—without any additional prep or rework needed.

The finished floors look fantastic, and we truly appreciated how respectful and accommodating the entire team was. Highly recommend!

I received a gift card for my time in posting this honest review. (Order CT35088, CT35089)

January 19, 2026
Rated 5 out of 5 stars

Bathroom Floor Installation

I had a great experience with National Floors Direct. The team was friendly, punctual, and made the entire process straightforward. Having samples brought right to my home made choosing flooring so easy. Installation was quick, clean, and the quality of the work really shows. My new floors look fantastic—exactly what I hoped for. Highly recommend!

“I received a gift card for my time in posting this honest review”

January 6, 2026
Rated 5 out of 5 stars

Had lvp flooring installed

Had lvp flooring installed. The installer was on time, extremely courteous and did a great job. He cleaned up all the construction debris and swept the floor before leaving. Did a great job on the install and I am very pleased with the outcome. I would definitely recommend national floors direct to anyone needing this type of service.

December 29, 2025
Rated 5 out of 5 stars

The best company ever. They did a very great job and my house is looking great will recommend them to all my family and friends.

When I call them the representative was very nice give me all the details about the company and we make an appointment for some one to come in and the guy came and was very helpful and friendly he show us all the beautiful colors that they have and the price and discount was great and we chose and he takes the measurements and pick a date and the installation was very good the install people were very friendly they moved all the furniture and after they finished they put everything back and they swept all the dirt. I was very impressed and the price was amazing. Thank you will definitely recommend you guys to my friends and family.

January 22, 2026
Rated 5 out of 5 stars

Booking with NFD was easy and quick

Booking with NFD was easy and quick. Matthew (the sales representative) was both attentive and responsive. I needed assistance with navigating exactly what kind of flooring to install and how pricing was going to look. Matthew spent the time required with me and helped me navigate everything seamlessly. NFD reached back out a few days before the installation date to finalize the installation appointment. Rafael and his team were on time, quick, clean and efficient. Based on my personal experience with the business, I would highly recommend.

Disclaimer: I received a gift card for my time in posting this honest review - MD15063

December 20, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look