National Floors Direct Reviews 4,083

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and extensive product knowledge, making the selection process easy and enjoyable. The service is frequently highlighted as excellent, with many people appreciating the efficiency, timeliness, and meticulous cleanup by the installation teams. Consumers are particularly impressed with the high quality of the products, noting that the flooring looks beautiful and transforms their homes, all at a fair and competitive price. However, some customers also noted issues with the sales process, mentioning that some representatives were unknowledgeable or pushy. A few people experienced incorrect measurements, leading to installation delays and unfinished work. There were also isolated complaints about damage during installation and a lack of resolution from the company, as well as dissatisfaction with not receiving promised gift cards.

What people talk about most

Staff

Consumers generally express satisfaction with the staff, highlighting their professionalism, efficiency, and... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the professionalism,... See more

Product

Customers consistently note positive experiences with product quality and appearance. Many reviewers are... See more

Quality

Clients share positive opinions on quality, with many praising the outstanding appearance and luxurious feel... See more

Price

Customers had positive experiences with price. Many reviewers found the pricing to be fair, reasonable, and... See more

Based on these reviews

Rated 5 out of 5 stars

We had an amazing experience with National Floors Direct. This was our second time working with them. George, our consultant, did a great job helping us select the right flooring, provided a fair pr... See more

Rated 5 out of 5 stars

Start to finish, the whole experience was great! The salesman was low pressure and knowledgeable about the product line. He listened to what we were looking for to best fit our newly renovated home a... See more

Rated 5 out of 5 stars

The hardwood floor came out absolutely beautiful. The finish is smooth, even, and really brings out the natural grain of the wood. The color looks rich and consistent throughout the space, and the roo... See more

Rated 5 out of 5 stars

2 guys did a great job we had tile removed in our kitchen replaced with laminate and 2 rooms carpeted. Workers did a great job cleaning up Took all old flooring wi them We are extremely satisfi... See more


Company details

  1. Carpet Installer
  2. Carpet Store
  3. Flooring Contractor
  4. Flooring Store

Information provided by various external sources

Choosing floor covering should be an easy, enjoyable, and affordable experience for all of those who desire to bring comfort to their personal space. At National Floors Direct it is our goal to provide you with such an experience while exceeding all of...


Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

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Replied to 23% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

National Floors Direct have done a…

National Floors Direct have done a fantastic job on four of my rooms flooring replacement. From the salesperson to the installation the company personnel were very responsive, professional and helpful. They finished in one day and made sure to clean up before they departed. Thank you for your professionalism.

November 29, 2025
Rated 5 out of 5 stars

Great communication

Great communication before, during and after installation. Installer was very professional and friendly and did a great job.

December 1, 2025
Rated 5 out of 5 stars

The carpet installed in our home is…

The carpet installed in our home is absolutely beautiful. The color is so pretty and fits my daughter’s room perfectly—it completely transformed the space. It feels soft, high-quality, and makes the room feel warm and inviting. We are beyond happy with how it turned out!

December 21, 2025
Rated 5 out of 5 stars

Review for National Floors Direct

I had a great experience with National Floors Direct. I was able to schedule easily and within a quick timeframe. The quality of the vinyl and carpet was great. I also enjoyed working with the installers. I would highly recommend their services!

I received a gift card for my time in posting this honest review.

November 13, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, beautiful floor. Done in 1/2 day and cleaned up afterwards. They took away all my old carpets and I'm very very happy with my new floor. Guys that put it in were very respectful of my furtinure and all.

September 15, 2025
Rated 5 out of 5 stars

Excellent service all around

Excellent service all around. The sales rep provided helpful samples and a virtual preview at our home, and the installation team was professional and clean. A great experience with National Floor Direct—highly recommended.

November 24, 2025
Unprompted review
Rated 5 out of 5 stars

Professionals start to finish

Professionals start to finish! I made an appointment the next day after my initial call. Chose the flooring and the next day my new floor was put down, the old flooring discarded and the room looks amazing.

December 11, 2025
Rated 4 out of 5 stars

Carpet

We got carpet in the bedrooms in our new house! Installers were fast and efficient. Love the vacuuming that was done as well! The salemens took too long in our home. Needs to be quicker and not talk as much! Price was higher than expected but overall satisfied

November 14, 2025
Rated 5 out of 5 stars

I have done my entire home with national floors …

I have been doing my entire home with national floors and im very happy with them they have amazed me in many ways and they do a wonderful job very respectful and on time and I recommend them to all my friends and family ,i will be using them for my next home absolutely thank you so much NBlaise

November 3, 2025
Rated 5 out of 5 stars

Quality product excellent service!

This was my second purchase from national floors direct and it was equally as good as my first experience. The installation was more difficult because of the heavy furniture that had to be moved, but the installers did it without problem. The quality of the carpet is excellent. The installers cleaned up and left the room in perfect condition. National floors direct is really an outstanding company.

November 11, 2025
Rated 5 out of 5 stars

New floors

Our salesperson was friendly, considerate and very helpful. He asked questions and made sure
we got the correct flooring to accommodate the furniture we would have in the room. Scheduling was very easy. Our installers were great, friendly and cleaned up after finishing the job. We would highly recommend National Floors Direct as we are very happy with our new Floors

December 4, 2025

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