National Floors Direct Reviews 4,083

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and extensive product knowledge, making the selection process easy and enjoyable. The service is frequently highlighted as excellent, with many people appreciating the efficiency, timeliness, and meticulous cleanup by the installation teams. Consumers are particularly impressed with the high quality of the products, noting that the flooring looks beautiful and transforms their homes, all at a fair and competitive price. However, some customers also noted issues with the sales process, mentioning that some representatives were unknowledgeable or pushy. A few people experienced incorrect measurements, leading to installation delays and unfinished work. There were also isolated complaints about damage during installation and a lack of resolution from the company, as well as dissatisfaction with not receiving promised gift cards.

What people talk about most

Staff

Consumers generally express satisfaction with the staff, highlighting their professionalism, efficiency, and... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the professionalism,... See more

Product

Customers consistently note positive experiences with product quality and appearance. Many reviewers are... See more

Quality

Clients share positive opinions on quality, with many praising the outstanding appearance and luxurious feel... See more

Price

Customers had positive experiences with price. Many reviewers found the pricing to be fair, reasonable, and... See more

Based on these reviews

Rated 5 out of 5 stars

We had an amazing experience with National Floors Direct. This was our second time working with them. George, our consultant, did a great job helping us select the right flooring, provided a fair pr... See more

Rated 5 out of 5 stars

Start to finish, the whole experience was great! The salesman was low pressure and knowledgeable about the product line. He listened to what we were looking for to best fit our newly renovated home a... See more

Rated 5 out of 5 stars

The hardwood floor came out absolutely beautiful. The finish is smooth, even, and really brings out the natural grain of the wood. The color looks rich and consistent throughout the space, and the roo... See more

Rated 5 out of 5 stars

2 guys did a great job we had tile removed in our kitchen replaced with laminate and 2 rooms carpeted. Workers did a great job cleaning up Took all old flooring wi them We are extremely satisfi... See more


Company details

  1. Carpet Installer
  2. Carpet Store
  3. Flooring Contractor
  4. Flooring Store

Information provided by various external sources

Choosing floor covering should be an easy, enjoyable, and affordable experience for all of those who desire to bring comfort to their personal space. At National Floors Direct it is our goal to provide you with such an experience while exceeding all of...


Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

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Replied to 23% of negative reviews

Typically replies within 2 weeks

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Rated 4 out of 5 stars

While the installer arrived an hour…

While the installer arrived an hour behind schedule, the superior quality of work more than compensated for the delay. I'm extremely pleased with the outcome and eager to have them complete the remaining work in my apartment.

November 5, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely gorgeous

Absolutely gorgeous! The installment was 100% perfect. These men took their time and installed vertically as I had requested. They even helped me move my table back in my kitchen.

November 5, 2025
Rated 5 out of 5 stars

From the start we had a great…

From the start we had a great experience. We called to make an appointment for a quote and we were able to have someone at our house the very next day. The associate that came to our home was such a wonderful man. He measured all our rooms and then we sat down to look at all the rug samples and he helped us choose what would look best in our home. The gentleman was very informative in helping us with color and style. We had the total cost finalized this same evening. The installers that came were very nice and professional. They were very prompt with arrival time as well. National Floors called after the install was done to make sure we were happy with everything. Great customer service

December 2, 2025
Rated 5 out of 5 stars

This installation went very well

This installation went very well. A professional and knowledgeable sales rep arrived on time, and we talked about what we wanted. He measured our space, and then we reviewed samples and discussed our options. Carpeting was installed the next day! The installation guys did an excellent job and went above and beyond to fit the carpet in a tricky closet. They were courteous and left the room very neat. The carpeting is good quality and feels great under foot.
We are very satisfied and would use NFD again.

November 5, 2025
Rated 5 out of 5 stars

Wonderful service

Wonderful service, showed up on time, got right to work, worked quickly and neatly. They cleaned under each appliance they needed to move and worked without any issues.
I would highly recommend the product a dyne servicegroup.

December 2, 2025
Rated 5 out of 5 stars

From beginning to end

From beginning to end, everyone was professional. The crew was clean , friendly and worked so fast all day. One day installation at its finest! I would order from them again in the future and would definitely recommend! 10/10

November 28, 2025
Rated 5 out of 5 stars

Fabulous experience

Fabulous experience! I called Natl Floors Direct and made an appointment. Salesman came the next day with samples (on a Friday). I signed a contract. On Monday they did the complete, beautiful, installation.
Cleaned up after their job.

November 28, 2025

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