National Heater Shops logo
Visit website

National Heater Shops Reviews 265

•
TrustScore 4 out of 5

4.0

Heating Equipment Supplier
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 65 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for their helpfulness and extensive knowledge, making interactions pleasant and productive. The service provided is often described as excellent, with many people appreciating the personalized approach and quick responses. Reviewers are particularly impressed with the prompt and efficient delivery service. However, some customers were dissatisfied with certain product issues, such as items arriving damaged or not working as expected. There were also occasional concerns about order fulfillment, including missing confirmation emails, incorrect items being sent, or delays in delivery.

What people talk about most

Product

Customers consistently note ambiguous experiences with product. Many reviewers praise the quality and... See more

Staff

Users describe positive interactions with staff. Customers consistently praise individuals like Chris and... See more

Service

Customers had positive experiences with service. Many reviewers praised the fast and efficient service,... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the fast and prompt delivery,... See more

Order

Consumers have mixed experiences with the ordering process. Many customers praise the helpful staff, quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I needed some advice about heating a large studio for a non-profit organisation. We need an efficient heating system that doesn't cost the earth. Danny Foster was so helpful! He immediately unde... See more

Rated 5 out of 5 stars

I ordered a Sealey Infra-red radiant tube heater on Monday after a cold weekend in the workshop. It arrived on Tuesday 08:00, so pretty impressed! Chris was very helpful in selecting the correct prod... See more

Company replied

Rated 5 out of 5 stars

Dealt with this company for over 2 years and everyone is really helpful - special shout out for Danny Foster who went that extra mile to ensure delivery was the right post code, thanks evers for che... See more

Company details

  1. Heating Equipment Supplier
  2. Air Conditioning System Supplier
  3. Equipment Supplier
  4. Farm Equipment Supplier
  5. Ventilating Equipment Manufacturer

Written by the company

We supply a wide range of climate control products for domestic, commercial & industrial use. No matter the season, we offer suitable products to keep your home, office, shop, restaurant or warehouse comfortable. Our range includes electric, gas and diesel powered space heaters, portable air conditioning units, evaporative coolers, industrial fans and dehumidifiers. Our prices are extremely competitive and we deliver nationwide.

Contact info

4.0

Great

TrustScore 4 out of 5

265 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 70% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great customer service received

Great customer service received.
We has an issue with a piece of equipment we purchased, which required a new part. National Heater Shops was extremely quick to respond, sorted out new part under warranty and got it sent to us asap. Great service.

June 27, 2024
Unprompted review
Rated 5 out of 5 stars

I had a great experience

I had a great experience
Ordered a heater for the office on Thursday and said we needed it quickly. Customer service came back to me within a couple of hours and arranged for delivery on Monday.
Recommended

June 2, 2024
Unprompted review
Rated 4 out of 5 stars

Cool Product

Bought a DeLonghi ACU and was really impressed by pricing and speed of delivery. Goods arrived quickly and in perfect condition. Great service!

June 21, 2024
Unprompted review
National Heater Shops logo

Reply from National Heater Shops

Thank you :-)

Rated 5 out of 5 stars

Great service

Great service - staff super friendly and delivery very quick!

April 15, 2024
Unprompted review
National Heater Shops logo

Reply from National Heater Shops

We will pass this on to our team. Thank you for making the effort to comment.

Rated 5 out of 5 stars

5 star company

Parts always in stock at a sensible price and delivery to us in the north of Scotland isn't a problem unlike a lot of other companies 5*

November 9, 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look