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National Heater Shops Reviews 265

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TrustScore 4 out of 5

4.0

Heating Equipment Supplier
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Review summary

Created with AI, based on recent reviews

Looking at 65 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for their helpfulness and extensive knowledge, making interactions pleasant and productive. The service provided is often described as excellent, with many people appreciating the personalized approach and quick responses. Reviewers are particularly impressed with the prompt and efficient delivery service. However, some customers were dissatisfied with certain product issues, such as items arriving damaged or not working as expected. There were also occasional concerns about order fulfillment, including missing confirmation emails, incorrect items being sent, or delays in delivery.

What people talk about most

Product

Customers consistently note ambiguous experiences with product. Many reviewers praise the quality and... See more

Staff

Users describe positive interactions with staff. Customers consistently praise individuals like Chris and... See more

Service

Customers had positive experiences with service. Many reviewers praised the fast and efficient service,... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the fast and prompt delivery,... See more

Order

Consumers have mixed experiences with the ordering process. Many customers praise the helpful staff, quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I needed some advice about heating a large studio for a non-profit organisation. We need an efficient heating system that doesn't cost the earth. Danny Foster was so helpful! He immediately unde... See more

Rated 5 out of 5 stars

I ordered a Sealey Infra-red radiant tube heater on Monday after a cold weekend in the workshop. It arrived on Tuesday 08:00, so pretty impressed! Chris was very helpful in selecting the correct prod... See more

Company replied

Rated 5 out of 5 stars

Dealt with this company for over 2 years and everyone is really helpful - special shout out for Danny Foster who went that extra mile to ensure delivery was the right post code, thanks evers for che... See more

Company details

  1. Heating Equipment Supplier
  2. Air Conditioning System Supplier
  3. Equipment Supplier
  4. Farm Equipment Supplier
  5. Ventilating Equipment Manufacturer

Written by the company

We supply a wide range of climate control products for domestic, commercial & industrial use. No matter the season, we offer suitable products to keep your home, office, shop, restaurant or warehouse comfortable. Our range includes electric, gas and diesel powered space heaters, portable air conditioning units, evaporative coolers, industrial fans and dehumidifiers. Our prices are extremely competitive and we deliver nationwide.

Contact info

4.0

Great

TrustScore 4 out of 5

265 reviews

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Replied to 70% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Super Company

Good prices combined with excellent knowledge and brilliant customer service…will definitely use again.

December 7, 2023
Unprompted review
Rated 2 out of 5 stars

Bad returns

Ordering and delivery is easy and fast, but returns isn't quite as easy!! You have to email the help team (you can't do it through the live chat!!!). Then it was £20 collection fee plus 5% restocking fee!! Won't be ordering again and I think they should make this information available and clear when you order!!

December 7, 2023
Rated 5 out of 5 stars

Informed specialist advice

I phoned your office for advice and was helped by an engineer - making me confident I was buying the right unit for my situation. Delivery was quick, punctual and upright!

September 17, 2023
Unprompted review
Rated 4 out of 5 stars

Fair Service!

I had to settle for a more expensive alternative to the product I went looking for due to no stock, but the service was otherwise good from National Heater Shops once I bought the alternative product. They still had the best price on the one I bought so ultimately was happy with the experience.

July 5, 2023
Unprompted review

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